EL ROYALE CASINO

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El Royale Casino Review

Although El Royale Casino is a new player in the online casino landscape, the company behind it is not. The casino was launched in 2020 and is powered by Real Time Gaming, one of the biggest players in online gambling. The casino hosts a broad gaming selection that cuts across a number of gaming preferences. The site also has a unique design that makes it compatible with many devices. This also means the site’s gaming selection can be accessed across a wide range of mobile and desktop devices.  

El Royale Casino also supports multiple methods for making deposits and processing withdrawals. Supported deposit methods include card options such as Mastercard and Visa, a cryptocurrency option (Bitcoin), as well as gift cards. The limit for card options range from $30 to $1000 per transaction while the limit for deposits in bitcoin range from $20 to $2500 per transaction. The limit for gift cards range from $25 to $500.  

Withdrawal methods supported on the site include card options, a crypto option, and bank wire. The limit for card options range from $150 to $2500. The same limit applies to withdrawals in crypto and bank wire. Supported currencies on the platform includes the US and Australian dollars. 

El Royale Casino offers rich bonus package that includes different bonuses for new and existing players. New players are welcomed with a 240% matching bonus and forty free spins. The upper limit for this bonus depends on the deposit method the player uses. For example, if you use the card option, the limit would be a thousand dollars. Kindly note that this bonus comes with a 35x wagering requirement which means you would have to wager 35 times the bonus amount to cash out. Other bonuses available at El Royale Casino include Reload bonus, mix and match bonuses, free spins bonus, slots reload bonus, game of the month promo, daily slots reload bonus, slots and cards bonus, and free spins party.  

El Royale Casino maintains an active customer support team that provides assistance via multiple channels such as email, live chat, and phone. 

Games at El Royale Casino 

The gaming catalogue at El Royale Casino has a huge representation of slot games hence you can expect to see some of your favorite titles. Other games featured on the site include table games, video poker, and card games all powered by RTG. 

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User reviews marked with this logo are syndicated from LCB.org
bufallocricket LCB User us flag Posted on 2024-01-26 09:25:05

This casino sucks plain and simple. Hopefully this is the last round of places running a crappy operation on top of old tired games with zero differentiation from far better competitors like Yabby and Casino Extreme. Avoid this one at all costs.

seansen LCB User us flag Posted on 2023-12-23 14:39:51

pretty garbage, minimum withdrawal is 100 and takes forever, support is worthless and their president sent threatening emails when I told them I was going to dispute the charge because they were't sending me my money, never again

Tellie0011 LCB User us flag Posted on 2023-06-03 06:47:46

Worst of the worst ! Untrustworthy site! The live chat is a joke as well. Do not trust this site with any amount of time, I will never play there again, not even with a free chip, not worth it at all. That’s just my personal opinion based off my own experience!

Neoborn LCB User us flag Posted on 2023-05-31 05:53:59

Didn't have a chance, bonus said I've played it before but none from household have ever tried playing here, tried another email and address same thing.. so pass..

tuffin LCB User au flag Posted on 2023-05-15 03:09:26

The game play is just shit! Nothing exciting happening nboring casino doesn’t keep me interested.

Aileen Dodge LCB User us-va flag Posted on 2023-01-25 06:23:13

Just your average RTG slots casino. I used the ND bonus and had fun playing the first game GemTopia or some such name! LMAO It played really well I won enough to go on and play a few other favorite RTG slots. That is all I can really say about this casino. I didn't make a deposit and didn't win enough to claim with the usual high wager requirements placed on the FS bonuses.

ericadawn11-0 LCB User us flag Posted on 2022-10-12 21:46:42

I can’t believe these people arent behind bars this place is nothing but a scam I don’t I wouldn’t doubt it if any other games were fake I don’t know if anyone has ever gotten a Cash out from them I’m sure there are at least a couple or they wouldn’t still be in business but don’t spend your money here

commfloor85 LCB User us flag Posted on 2022-08-02 12:43:03

slow withdrawals...delay tactics. games are fun but trying to collect winnings is a headache

Dodger G LCB User us flag Posted on 2022-07-18 02:47:12

Deposited and played it fast. Put in for a deposit code for some spins and never got them nor did they contact me back ever. They have great games and all that I'll try again when I see the ratings start to go up

Neoborn LCB User us flag Posted on 2022-07-06 02:45:16

Yet another RTG wish these would slow down and stop popping up like jack rabbits and the no deposit bonuses just get worse as they go yet again lower than required deposit pretty much meaning the time you will play here is always going to equal them winning over you, pass..

campria82 LCB User ca flag Posted on 2022-06-20 14:13:14

idk why but this site seemed to classy for me or high class maybe im using the wrong words or should i say sophisticated like your really there to win not just play amd relax but its seems real and legit but i wish you all the luck

Randy White LCB User us flag Posted on 2022-04-25 13:38:38

El Royale does not stand out from the other RTG casinos of its kind. In my opinion the cashout process takes too long and that is super high on my list of priorities

Jess Streeter LCB User us flag Posted on 2022-03-30 23:54:06

Initially I registered an account here because of an awesome incentive sign up bonus, (which was over a year ago). I have since made several deposits with this establishment over the last 12 months. I usually get to play awhile on a minimal deposit because they always have some sort of promo to boost your bankroll (lol). Last month I tried to make a small withdrawal just to see if they were a legitimate casino. After three weeks of trying to get paid, I said forget it and burned it all back. Mind you the requested withdrawal amount was only $200! Warning … I would not play here because it’s not worth the headache!

Ernesto Gonzalez LCB User us flag Posted on 2022-03-21 05:52:32

did not get to try the bonus but its ok. the casino was fair. i would visit if i had a good bonus for it service is slow games r all good but overall just ok so members u want go ahead if u dont u aint gonna miss out lol jk its ok try it for yourself

shhh01 LCB User is flag Posted on 2022-02-15 05:13:19

I think it's an alright casino site. However, I would say that you should at least try it out sometimes with the games this adequate. I will say that it deserves a second chance, but I won't expect too much when playing. The best word to describe it is: Functional. It's highly functional and you can find enjoyment out of it. I guess you can use the word mediocre as well if you want to. Other than its plainly average games, you can definitely find enjoyment still.

BeGavin02 LCB User za flag Posted on 2022-02-11 23:18:17

El royale is very similar to other RTG casinos with long verification times. It is also disappointing that crypto withdrawals also tend to take a day or two which seems to be a delaying tactic for players to play back any pending withdrawal. All documents have been sent and waiting to be verified now which seems to be quite a long process. Decent game variety and simple site navigation with some good promotions on offer. Would have been great if KYC and withdrawals were processed quicker though.

Typical123 LCB User us flag Posted on 2022-02-01 05:11:22

One of my very first experiences with a deposit I did on El Royale due to an incredible amount of good advertisements and reviews I saw for them before I figured out how to find good casinos. I hit a max win on Henhouse for 2k, and went to try and submit a withdrawal. Went through the weeks long verification process that I never got completed due to how long it was stalled and the complete lack of response/feedback from live support and email support. Eventually I played off the balance and vowed never to play here again. Can't and won't recommend.

Ladywinz LCB User au flag Posted on 2021-11-18 10:48:44

Very similar to Las Atlantis only has very high wagering match offers, high min deposit and not much excitment or variety. I would play elsewhere

topdog1417 LCB User us flag Posted on 2021-10-10 09:27:33

Didnt like that , after i won , i was delayed in the validation. seemed shady to me, i wont deposit again. save yourself the trouble, and find somewhere else to play. i dont agree, with anything less then a same day payout. especially if depositing crypto . goodluck everyone, win big!

TopOnePartners LCB User ee flag Posted on 2021-08-16 21:58:10

Hello CashIsKing, Thank you for your feedback. Please be informed that KYC validation of your account is a one-time procedure which guarantees funds will be received on time and with no bounce backs. Sometimes it might take longer than stated time frames in case of any documents being missing at first. I’ve been in touch with a casino representative regarding the matter and was informed that your account has been already approved for Payouts so you are welcome to proceed with Payout request through the website. Should you have any questions please let me know. Thanks, Daniel

Sydney LCB User rs flag Posted on 2021-08-15 19:32:45

@ CashIsKing - please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

In2Deep LCB User us flag Posted on 2021-08-14 02:20:19

Very shady tactics when going through the withdrawal process. I am facing these issues now with the back and forth emails of the verification forms either not done correctly (supposedly) or them not receiving them. It’s very frustrating when you’ve had to jump through hoops when you know they’ve received the required documents but they want t continue to waste time hoping you’ll play out the money you want to withdraw. I’ve been trying to withdraw over $2000 and has been almost a month.

In2Deep LCB User us flag Posted on 2021-08-02 03:23:50

Delayed payouts (WARNING) Extended verification process and possible splint withdrawal winnings.

Hairflair LCB User us flag Posted on 2021-05-17 04:09:13

I enjoy playing at El Royale Casino. It did take a while to get the verification approved but after that I received my winnings within 2 days after they approved my withdrawal request. I don’t think that’s too bad compared to some of the casinos I’ve read about. Customer service is always good and I have always had personal hosts email me with bonuses added to my account when I have earned them. I have cashed out 3 times with very good winnings. I want to make sure that El Royale gets credit for what they do. I’ve never had to wait more than a day for an email response and they never have tried to avoid me. Thanks LCB

Kellie072087 LCB User us flag Posted on 2021-04-06 11:41:58

Never had a win here and took forever to get verified if I were to win ...bonuses could be better they never send free promos

elisangela15 LCB User br flag Posted on 2021-02-17 15:43:38

hi el royale casino took 5 business days to verify my document and process the payment and this is very positive ... they are trying to improve and it shows that the casino management is working to this... this is the way..

Brandonjxn3s LCB User us flag Posted on 2021-01-01 03:28:07

A great Casino definitely has everything you want in what to look for in a casino. Customwr service. Games. Graphics. Amd the rewards are definitely recommended. Highly recommend this casino

ottertaneda LCB User us flag Posted on 2020-12-20 02:40:42

I'm very indifferent with El Royale. Since I was removed from one of its sister sites.. after I had made my deposit, I tried to get verified. Only to be told I'm banned, and I was not getting my funds back. When I hadn't even asked for a withdrawal. My issue was from the family of casinos being kinda shady with the rhyme and reason behind the blocking of my acount. I will say, the bonuses were pretty amazing though

dangeraut LCB User kz flag Posted on 2020-12-01 17:24:27

good design a lot of slots unfortunately there was registration before I met this forum on the net. I remember that I received a bonus without a deposit. But I didn’t make a deposit. But now I installed this brand here and as I remember the impressions were pleasant.

Joseph22817 LCB User au flag Posted on 2020-11-09 13:27:51

This site is ok but don't expect any no deposit bonus after the sign up, once you've done that it's deposit bonus only no matter what loyalty level you reach

Candice Razo LCB User us flag Posted on 2020-10-20 13:51:28

I just joined last month, so I am excited to see what El Royale has to bring in terms of fun and giant winnings, lol! The site seems super updated, very up to date. It is really a great place compared to a whole lot of the other Real Time Gaming casinos out there.

jonnypags LCB User us flag Posted on 2020-10-15 04:14:01

Had a good time and it worked out well but I screwed it all up. I think I really could have cashed out the max amount if I was more careful. I actually know I could have, but sometimes I just can't stop myself from continuing to play even though I know I can't win anymore than I already have.

TopOnePartners LCB User ee flag Posted on 2020-10-05 17:08:00

Hello kc1015, Thank you for your feedback. As per casino's T&C the company does not charge any deposit and/or payout fees whatsoever. However, the bank that the Customer used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees in their sole discretion. As casino uses international processing companies, there might be some fee charged on top of your deposit. Unfortunately, I wasn't able to locate your gaming account with us by details available, so I'll gladly look into the matter if you send me the username account was registered with. Hello cobra, Thank you for your feedback. Please try to enter Cash Bandits 3 game one more time with Google Chrome or Firefox browsers. There are specific games that may require the flash player being installed on your computer, however for Cash Bandits 3 it is not the case.It has been tested numerous times by RTG and ourselves, and works well with both desktop and mobile browsers. Thanks, Daniel

Walter Hurtado LCB User us flag Posted on 2020-09-30 15:40:26

I like this casino. It has a good selection of RTG Games and it has good no deposit bonuses. I need to win to see how long withdrawal times are

kc1015 LCB User us flag Posted on 2020-09-11 18:47:37

Made a first time deposit of $100 here play was fair .. I did win a few times I just don't cash out unless I win a $1000 or more, I have a serious gambling issue.My problem with EL royale casino is deposit issue out of the 5 casinos I've deposited into El Royal was the only casino that charged me $14.83 so my charge on card was $114.83 all the other casinos didn't charge one extra penny. I called bank and they said it wasn't them that charged me so when I contacted El Royale about it they didn't remove the 14.83 she just said here's a 40 free chip which was nice but now I don't want to deposit there anymore because I don't want to get charged extra money. So that's my review but all and all I like casino about the same as others just need to fix deposit issue. Thanks

cobra LCB User us flag Posted on 2020-09-07 05:27:09

Just dep here and so far site has crashed 4 times as im playing. Ive tried firefuck ,crome,edge and im still getting video errors. Any idea? So far Worst site ive been on Well that was a waist of money.Cash bandents 3 dont like my pc for some reason.So had to play on my phone.Never saw that bank robber again when i went to my phone. What a joke

Neph LCB User za flag Posted on 2020-08-29 03:51:29

El royale is definitely one of the best. i was skeptical at first but i did receive my first cashout and have another one pending. it only took 4 days for my first payout. The staff is super helpful and they are pretty generous with the free chips when you call in. Very Happy so far!!

Claude50 LCB User fr flag Posted on 2020-08-22 15:46:33

The same as the others RTG casino... the playthrough is too High, otherwise, nothing To say

Roxid108 LCB User us flag Posted on 2020-08-21 18:06:08

They will give you a 40$ chip (a few different options available) which allows you a decent chance to win the maximum allowed; the max is usually 10times unless otherwise stated-but for your welcome chip its 100$. The color purple is a nice touch, as it really adds to the definition of “royal”. I recommend at least trying this casino.

Dawnelle Irwin LCB User us flag Posted on 2020-08-17 08:31:39

Nothing special but not a bad casino. I've never won playing here so I don't spend money here anymore.

maiwen63 LCB User ma flag Posted on 2020-08-01 15:19:44

I only played once at this casino after I registered, it was with a no deposit bonus. won nothing but I spent a good time trying several slots. seems a good casino to me. I hope to make my first deposit soon.

Robbynish LCB User us flag Posted on 2020-07-02 10:16:24

Another RTG casino.. but WAIT!! This one is PURPLE!!! Biased a bit perhaps but I was in love with the feel and look of this casino from the landing page on- the mellow design and cool colors felt great and made me want to stay longer. :D I didn't cash out on my welcome bonus but chat was helpful and friendly. Overall a positive playing experience and I will definitely be back again soon.

barsalou6 LCB User ca flag Posted on 2020-07-01 12:39:03

Real time gaming woohoo I can barely contain my excitement but now they do offer bonuses and I'm nice layout, easy on the eyes and I repeatable it comes to payoffs which is the most important thing, ask anyone who actually cares about their money that they're wagering with hopes to get over on the house.

Sydney LCB User rs flag Posted on 2020-06-25 08:08:06

@ regkilla - could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your registration issue.

regkilla LCB User us flag Posted on 2020-06-25 06:33:51

Very disappointed. Tried to register so I could claim bonus. Took my info on the sign up form but when I hit complete button, the site would not connect. Tried chat and they said to clear cookies, cache and I did that. Still would not work.I guess I wont be playing there. I am in the US.

Mws813p45 LCB User us flag Posted on 2020-06-16 20:08:40

Okay I cashed out yesterday on a deposit bonus and the bonus amount was automatically taken out of my withdrawal. I don’t remember this being the case before. I think this may be a new Policy and players should be aware

Brent Woodman LCB User ca flag Posted on 2020-06-13 03:49:06

Pretty generic casino not much of a selection of providers that I like anyways but definitely worth a shot! Some good bonuses

Hellzbellz21 LCB User au flag Posted on 2020-05-29 08:17:04

Not a big fan of the casino wouldn't let me play the free spin sign up promotion and never got a response from customer support so I haven't gone back.

Joylouise LCB User au flag Posted on 2020-05-27 08:23:34

I don't mind this casino. I like that it has free bonus all the time and the face that you get sent free bonus all the time for the casino. the only bad thing I don't really like is that there isn't that many games but other then that the casino is pretty good and the fact that you can withdrawal 100 of your winning

TopOnePartners LCB User ee flag Posted on 2020-05-18 15:28:09

Hello Wizardhead, The second payment was sent to you on Friday 15th of May in Bitcoin. Total of $2500. Please check it again.  Let me know if you wish me to send the transaction ID link. Hello FullStrength, Thanks for your feedback. The wagering requirement for all free bonuses is x50 the bonus amount. Nevertheless, we have many players who did complete the wagering and cash out the winnings. Regards, Daniel

james jenicek LCB User us flag Posted on 2020-05-18 15:13:23

Don't waste your time or bother redeeming the free chip or spins. I redeemed in the shop the free spins and won about $24. The rollover amount required was around $930. LOL There is no way you are going to meet that unless you hit one of the jackpots. The max withdrawal amount was like $100 anyway.

wizardhead LCB User us flag Posted on 2020-05-15 10:55:30

Hi Daniel, unfortunately I’m having even more difficulty. I submitted my next payout request 3 days ago for bitcoin, and I have yet to hear back. I contacted support and now they are saying it takes up to 5 business days for an approval and another 3 business to process a bitcoin withdrawal. It’s already frustrating that they make you take small payouts, one at a time and wait so long in between. Also, I was told it’s up to 3 business days for approval and now it’s 5? I’m exhausted.

TopOnePartners LCB User ee flag Posted on 2020-05-13 09:36:37

Hello siurpriza, Please send me the account where you made a deposit, I will check it asap. At the moment I see that you have 8 accounts with us, and only free bonuses have been previously taken.  Regards, Daniel

siurpriza LCB User ge flag Posted on 2020-05-12 09:59:49

robbers, looking for a reason, looking for a robbery, they don’t give money they won, even they took my deposit for nothing...

TopOnePartners LCB User ee flag Posted on 2020-05-12 09:43:17

Hello Wizardhead, I was informed by the Billing department that the first payout for $2500 will be processed today. Please check your inbox for the confirmation from the Billing department. Regards, Daniel

wizardhead LCB User us flag Posted on 2020-05-11 11:41:36

Thanks Daniel. I received a message this morning that it is now complete and I was able to request a payout. It is unfortunate that the payouts have a limit per transaction but also take 3 days for bitcoin? I have never heard of a reputable casino taking 3 days to process a bitcoin payout, while deposits are instant. My hope is that because I have already experienced so much trouble and it took 9 days to validate my information, that they will consider expediting my payout. Mainly I want to verify that it’s all legit before I return to spending money. Like I said, I’ve been happy with the winnings, but not happy with the support and would like some trust rebuilt. Thanks for all your help and for looking into it. I really appreciate your responsiveness.

TopOnePartners LCB User ee flag Posted on 2020-05-10 17:45:44

Hello Wizardhead, Thanks for your request. Sorry for the inconvenience caused. I will check it with the Billing department and update you on it soon. At the moment I can see that you have zero withdrawals yet and a total deposits amount of $1141. I will get back to you shortly. Regards, Daniel

Sydney LCB User rs flag Posted on 2020-05-10 08:34:07

@wizardhead - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

wizardhead LCB User us flag Posted on 2020-05-09 16:17:39

While I have had a very good winning experience at El Royale, the account validation process has been very, very long and painful. I could not begin to explain all the back and forth, but I will just say that they told me up to 3 business days to validate my documents and it has been over a week and I have been asked to resubmit the same information multiple times. After 3 days I went on chat and they told me 24 more hours. Then the next day after no response I asked chat again and they said “24 MORE hours”. Also, Their chat support has made me wait up to 30 minutes in between responses. This frequently means the chat times out and then I have to start all over with a new agent. And when I finally do get a response, they can’t help at all because they “can’t contact the billing department from their end”. The other trouble is that when I replied to the email I sent with my documents, asking for an update, I’m told it “reset the process and knocked me back to last in the queue and started the processing time all over again”. The reason I replied was because the chat support told me to send them and email asking for an update. Well that screwed me. Anyway I talked to a manager on chat who seemed very helpful and understanding and said he was escalating my issue but that no one would respond until Monday. This morning (Saturday), I got a response from the validation team - I thought...”Ureka! This painful process is finished”....but NO. They asked me for my bitcoin wallet over email - and I had already sent them that email!! This is the second or third time they asked me for the same information. They must be keeping track of this on post it notes and not have any actual system to show what’s already been done.....I am very empathetic because I actually run a support team for a software company myself. But what makes a good support person is that they have great response time and recognize when someone is trying to give their business money. They do anything they can to help or at least they manage expectations and follow through on what they say they’ll do. Here’s the kicker - I’ve spent THOUSANDS with them so far. And they’re not at all concerned about losing my business. If someone would just take the reigns and finish the process to validate my account so I know it’s secure, I would fe comfortable spending more money. But it’s like they don’t even like money ?! I just wish they could help me and continue to get my business.

Miguel23 LCB User us flag Posted on 2020-05-03 04:30:52

Same rtg casino as the rest, but played here for a while on the free spins. Haven't deposited yet but I might. The promos kinda suck with the max cashout

Joseph22817 LCB User au flag Posted on 2020-04-29 01:53:04

So the games are good as RTG always are, the bonuses are very particular and there's heaps so everyone should find a bonus that suits, the playthrough amounts are sometimes ridiculous tho, for a $50 deposit I got 70 free spins and won 1900 on the spins, my playthrough was over 30 grand so it was kind of a waste, also the live chat is awful, sometimes a 10 min wait and not even a second response after asking for your accounts username, could be a good site but definitely needs work

HokeyPokey LCB User au flag Posted on 2020-04-28 09:39:36

i only used the sign up bonus... rtg platform which i have always found easy to use have not yet deposited but with mixed reviews i might wait

Julie Smith LCB User us flag Posted on 2020-04-27 14:59:03

Deposited a couple times. Never won anything. Rtg games which I like. But the blackjack seemed slightly rigged. So many dealer Blackjacks in so few hands isn't fair. Probably wont deposit again.

dusan mikus LCB User sk flag Posted on 2020-04-21 09:37:51

the casino i like the most, also accept players from slovakia and gives them free bonuses

TopOnePartners LCB User ee flag Posted on 2020-04-20 14:55:16

Hello Adilifu59, I have contacted the Billing department in regards to your inquiry and have been informed that there might have been a small miscommunication due to the payout method chosen. I have also been informed that the Billing department awaits the Bitcoin wallet to be submitted from your side in order to set up your gaming account for payouts. Please check your email box and let us know if there's anything else I could help with. Regards, Daniel

Sydney LCB User rs flag Posted on 2020-04-20 09:52:59

@Adilifu59 - we're sorry to hear that. We've sent an email to the Casino Representative and asked him to check what's going on. Keep you posted.

blacky777 LCB User us flag Posted on 2020-04-20 03:04:38

I played the 50 LCB spins and was pretty impressed. I like the RTG platform, so it suited my taste. Of course the casino had all my favorite new games that I had to play on with my free spin winnings, lots fun here at this casino.

Adilifu59 LCB User us flag Posted on 2020-04-18 20:14:04

I deposited $100.00 (not counting the $9:00+ in transfer fees) using two different debit/credit cards. That same evening I sent my first e-mail containing my personal, banking and credit card information on the validation form that El Royale Casino (ERC) provides. I played their Craps table game, and since that evening to this present, 04/18/2020, day, have maintained the same winning account balance of $301.00. Having been told that it takes two day to validate the credit cards and banking information, I called in on 04/03/2020, to question why my ERC account had not been approved for payouts. I was told, that despite my validation forms having the relevant information (username, etc.) I used an e-mail count to send the documents that wasn't associated with my ERC account, and that I needed to re-send the documents using the e-mail account I used when opening my ERC account. I re-sent the documents on 04/03/2020 using the required account. My ERC account still having not been authorized to receive payouts, I called in on 04/06/2020 to inquire about why I could receive payouts. I was told that I included a different e-mail address on/in the completed forms that wasn't the address connected to my account and, that I need to re-submit additional (colored) copies of one of my cards and, the SWIFT/BIC codes. I re-did all of the validation forms, and included the e-mail address used to open my account and, informed ERC that, the attached colored copies of the card in question, were true an accurate copies of the card -- which they had no problem accepting my deposit from. I further reminded them, the validation form require the SWIFT/BIC codes only "IF AVAILABLE". That is, as distinguished from not being able to proceed if certain fields weren't filled-in, one is able to complete the validation forms without filling-in the field request a SWIFT/BIC codes. I stated in that e-mail and all the ones to follow, that I don't have any SWIFT/BIC codes for the bank accounts provided. I called back in on 04/11/2020 and was again told I could not speak with anyone in the Bill Department (where the decision to verify documents and clear accounts for payouts, is made) but that I needed to re-submit my documents and include a copy of the back and front of the same card, and provide the SWIFT/BIC codes for the bank account. Once again, I re-submitted the validation forms and information, using freshly completed documents, with freshly taken "colored" copies of the card in question. I further explained that the attached copies were, again, true an accurate copies of the back and front of the card and, that I do not have any SWIFT/BIC codes -- which the validation forms request, IF AVAILABLE. On 4/13/2020 I received an chain-reply e-mail from ERC (which had all of my prior e-mails attached thereto, except my e-mail of 04/11/2020) requesting the exact same information/documents described above. I replied and asked ERC to disregard my request to add the two bank accounts and card in question, and just use the approved card for deposits and payouts. It should be noted that additional calls had been made throughout this period, however, no manager within the call center was ever available to assist me. A promised call-back from a manager was never received. And, depending on which representative I happened to reach, the Billing Department could or could not be reached to discuss the matter. The one consistent,n I was never abloe to speak with anyone in billing or had authority to do anything. Username: Adilifu59 If anyone read this has any advice about how I might be able to get this matter resolved, short of allowing ERC to just steal, con me out of my money, your assistance will be greatly appreciated.

kat2010 LCB User us flag Posted on 2020-04-10 20:56:57

Didnt get my Bonus, i guess i have already got the Casino Bonus, When, i Sign up a fews Months ago, I would Deposit there

Zeroninja LCB User us flag Posted on 2020-04-10 19:08:34

I had no luck here, but very friendly customer services and and they offer multiple bonuses.

janscasino LCB User us flag Posted on 2020-04-10 17:40:31

i thought the 35Easter code would be a easter bonus but you have to deposit first since I already used the free bonus blah blah

Saturnm22 LCB User ca flag Posted on 2020-04-08 09:07:46

just your average rtg casino these casinos are everywhere and their all preety much the same ,except two that offer instant withdraws .

TopOnePartners LCB User ee flag Posted on 2020-04-03 14:26:54

Hello Michael, We are sorry for any inconvenience caused. I have sent you a private message. Please let me know if you need any further help. Hello Pete118, In order to redeem "LCB50ROYALE" bonus code new players need to sign up with the link from above. Please let me know your username, I will be glad to help. Kind Regards, Daniel

Sydney LCB User rs flag Posted on 2020-04-03 10:09:23

@Mws813p45 - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Mws813p45 LCB User us flag Posted on 2020-04-03 09:43:28

The jury is still out in this place. I just emailed rep  because verification is taking a long time let’s see how he handles it. Fingers crossed they improve and listen

Sydney LCB User rs flag Posted on 2020-04-02 08:02:38

@pete118 - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

pete118 LCB User au flag Posted on 2020-04-02 01:27:09

I created an account and tried to redeem the $50 bonus to try out your casino and wasn't able to redeem it. I got a message to call you and I really don't feel like I should have to do that to try out your casino

Joseph22817 LCB User au flag Posted on 2020-03-29 16:01:23

The bonuses are very limited at times and they don't do much in the way of no deposit bonus chips, also when I got a big win $1500 on bonus spins it then became a $34000 playthrough! It's very average but it's only new so hopefully it gets better soon

quball LCB User us flag Posted on 2020-03-29 03:53:34

I have played here quite a bite in past 2 months. They have some very good deposit-bonuses with free spins added x's 3 or 4 with no added play thru! - I had the same problem getting my account verified to a couple months ago with the Bitcoin address having to be reverified again. I have had several bitcoin cashouts with one over $1000,00. But now it seams I'm not weclome at their casino. They have removed all deposit bonus options from my account! Just like some of the other RTG's when they say no more deposit bonuses I do not play there any longer unless they offer cashback on straight deposits. So I no longer play here or their sister casino Slots Empire who removed my deposit options a couple months ago!

MrLahey LCB User ca flag Posted on 2020-03-29 03:24:02

The guy complaing below about them asking whether the bitcoin wallet is static isn't wrong. It honestly felt like an insult to my competence at best and a stalling tactic at worst. They need to fix that because it's really just a slap in the face. When you send them your bitcoin wallet in an email they reply 3 days later demanding you fill out a form with your btc address on it, print it sign it, send it in, wait 3 more days for them to verify that document only to receive an email asking you if the address is static, now you wait another 3 days for them to confirm that. Then once you can finally withdraw that also takes another 3 days. All in all it took me 12 days to get my 150USD. It seems they've designed there system to put you through the wringer intentionally. It's certainly not required for them to do so, and if the reason isn't malicious than their incompetence is a security risk to your personal information..

MrLahey LCB User ca flag Posted on 2020-03-29 03:12:57

I managed to playthrough the no deposit bonus. They were quick to verify my id but a litttle slow on the wtihdrawal option processsing. Never the less they paid me out my 150$ USD via bitcoin without a fuss. That's all you're really here for so these guys are a must for you.

HokeyPokey LCB User au flag Posted on 2020-03-28 12:12:16

i signed up with a welcome bonus, not a bad casino to play, easy registration, good platform and good online chat. i will make this a casino i deposit on and try my luck

Voua Xiong LCB User us flag Posted on 2020-03-28 05:42:58

Good welcome bonus. Didn’t let me win anything from it but it was fun while it lasted.

smills232 LCB User us flag Posted on 2020-03-18 23:02:19

Signed up with LCB's exclusive ndb- played through pretty quick without any luck. I always like to chat with support on new sites just to get a feel even if I didn't win & I was really impressed, not only by the nice agent, but by her communication skill & speed. I will probably deposit here

Sue Elaine Parrick LCB User us flag Posted on 2020-03-12 15:51:32

I played at El Royale for the first time over the weekend, and I have to say - I was really impressed. Registration was a snap. They have so many promotions going, and all types, so something for everyone. Their games are RTG, and navigating the site is a breeze. I played first for awhile on my phone, then switched to my laptop. Seamless! Highly recommend giving them a try.

jdpennyd LCB User us flag Posted on 2020-03-10 14:31:40

I had to complain to get my account verified which took more than the advertised time frame. I then has to complain to get a small bitcoin payout and again it took more than the 3 business days advertised. So I guess they pay but this group is not on top of things enough for me to ever make a deposit at one of their casinos again.

goodkingfish LCB User us flag Posted on 2020-03-08 17:28:27

once again, not much to expect from RTG games.. the whole login setup is already unimpressive. I claimed the new sign up bonus with no problem and played thru what I could only to come up short. I must admit tho.. the color scheme and designs are pretty catchy but not enough to get my full praise... bottom line, RTG is RTG.. until they come up with something better, presentation wise.. it's all the same to me.

jdpennyd LCB User us flag Posted on 2020-03-07 15:36:28

I really appreciate LCB getting someone to look into for me you guys are great. My account was finally verified after someone sent me an email asking about a static bitcoin wallet. There was nothing on the form asking this question and the email from your validation person was not sent until after I raised my issue here. I requested the payout on 3/4/2020 and the status is still just requested. I think you all have some kinks to work out.

Cat50 LCB User us flag Posted on 2020-03-07 10:14:44

Nice bonus. Won 20 bucks on the free spins. Couldn't speed up the 50 free spins though. Will see if i manage wr. Thanks LCB.

Will90 LCB User us flag Posted on 2020-03-05 20:07:16

El Royale seems to be okay so far. It's always a good sign to me personally when a casino offers a no deposit of some kind for new sign-ups so they scored some points with me there. I had a pretty good amount of play time with it but ultimately couldn't make it through wagering. You win some you lose some. I may deposit here in the future, we'll have to wait and see

TopOnePartners LCB User ee flag Posted on 2020-03-04 17:45:20

Hi jdpennyd. I was notified by the Finance team that today you confirmed the missing info - static wallet. Feel free to request the withdrawal on your account. Thanks, Daniel

Sydney LCB User rs flag Posted on 2020-03-04 12:53:50

@jdpennyd - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

jdpennyd LCB User us flag Posted on 2020-03-04 12:49:08

Sent verification docs on 2/28. Still not approved. talked to live chat this morning said they would be looked at as soon as possible.

danmaryuji17 LCB User us flag Posted on 2020-03-02 18:20:57

hello everyone i have tried this new casino and i appreciate the $25 no deposit bonus for starters for a new signedup players, but nothing really special the same platform as just like the otger casinos out there nothing to be wow effect so i cam keep on coming back for more real money cash deposits. im just saying alright folks may you all have a good casino hunting!!!!!

jdpennyd LCB User us flag Posted on 2020-02-29 13:15:06

I liked the NDB it was generous. I made a small deposit and am now waiting on the account verification process. I sent the docs yesterday afternoon. I will update once they are processed.

robsspot3131 LCB User us flag Posted on 2020-02-28 16:55:08

As I always say, it's just another RTG casino. And, new RTG casinos need to do things that separate them from the pack. I believe that El Royale is on the right path. The free spins are something that I haven't seen in a while, if at all, in that being that the spins were not worth just the minimum. $0.90 a spin is very, very generous. It's not much, as RTG casino's go, but it's a whole lot more than other RTG casinos offer, and for El Royale to be successful in the highly competitive, and extremely clustered, world of RTG casinos, they have to say, "we're gonna give our players a chance FIRST, before we get their deposit". I believe they are on the right path, and I'll probably deposit w/them at some point. Their marketing emails are not intricate, and (as I always do), I spoke to Live Chat in order to get a feel of response time & courtesy, and in my book, they passed with flying colors. Give 'em a try!

finallyfinally LCB User us flag Posted on 2020-02-27 15:09:24

Great sign up bonus, the 50 free spins are 90 cents each, I was expecting them to only be 15 cents each for gemtopia. Got lucky and won about $200...trying to clear it now and get the $150 max cash out. Will probably deposit and give this place a chance to see if they can compete with extreme or brango when it comes to deposits/withdraws.

blacky777 LCB User us flag Posted on 2020-02-26 07:00:32

I enjoyed playing with the free bonus. The games are up to par and standard with RTG- The casino seems fair enough and would recommend this casino to all new players. So give it a go... you never know when lady luck will shine on you.

TSPONGE LCB User us flag Posted on 2020-02-22 13:33:55

Generous no deposit bonus on a game I like with a higher than average max cash out? Sure! 50 spins isn’t all that out of the ordinary, but the $0.90/bet all but guarantees you’ll get at least a few bucks to roll the dice on some of the other games and promotions they have to offer. The rollover is a bit high (50x), but pretty standard for a NDB. In a sea of boring cookie cutter RTG casinos, their interface actually stood out to me (I dig the purple scheme!). They took a bit of time to make it feel nice and updated, and I can definitely appreciate that.

Larry!!!! LCB User us flag Posted on 2020-02-22 02:51:41

I wanted to come on here as soon as I could because I LUV it when my fellow LCB people do it for me. So, I went to Live Chat after signing up because I had a problem with the e-mail verification link sending. I was talking with an Elaine (really slow) and then I was disconnected. So I went back and had a "Stacy" this time. It still took forever, but she verified my e-mail manually and I also asked this, "I'm trying to receive the Free Chip for trying out your casino and I hope it's as good as Extreme and Brango. (I was praying I didn't receive those spins for Gemotopia….we all know why). Anyway, they gave me a $30 free chip with a playthrough of $1500.00 and a max cashout at $90. I hope this helps ya'll. Hugs! (I'll try to come back and edit this post if I win and try to withdraw. So far I'm up to $50 playing .20 bets on Goldbeard. (Oh, just another FYI, this casino does not have some of my favorites like Honey to The Bee, Wooden Boy and probably more). :O(

valente LCB User br flag Posted on 2020-02-19 04:04:49

okay let's do it right. I received my $ 50 bonus from El Royale casino, I just needed to ask by chat. The machine in question is very good, but all games pay to a certain extent and then charge what was paid. I liked it but it could be better if it was possible to use this bonus freely, on all slot machines. I RECOMMEND

Jeff Clancy LCB User au flag Posted on 2020-02-18 17:02:14

Awesome bonus and I'm starting to like this game but unfortunately I lost my $40 winnings fairly quick.but great bonus

raze18 LCB User cz flag Posted on 2020-02-17 21:30:30

Casino feels nice, no deposit bonus worked just fine and it was generous 50 spins at 0.90 on gemtopia what is very nice with max withdrawal of 150. I dont like though, that all the match bonuses from casino even though very generous, hold max payout of 30x the deposit. That just doesnt seem right for me, hitting the jackpot accidentally would mean almost no win with the promotion active.

barebones LCB User mt flag Posted on 2020-02-17 18:08:56

I signed up and tried the casino with LCB's exclusive no deposit bonus. Luckily I had no problems verifying my email which is often the case with RTG casinos. I also had no problems with claiming the bonus. I won 20$ from it and had a bit of a playtime. Games loaded quickly, no technical issues appeared. I definitely had a nice time with no deposit needed. Although I am not a fan of RTG software and games, the casino lobby looked nice and the game selection was pleasing. So far no complaints from my part and would recommend to try them out, I might make a deposit there.

cheztwins LCB User us flag Posted on 2020-02-17 06:14:27

This was a fun surprise today. The play at this casino seems to be very standard among RTG casinos. I did not have the opportunity to interact with support nor was I lucky enough to make a cashiut so I ha e no experience to offer there. good luck!

sascha-andr griesert LCB User de flag Posted on 2020-02-16 01:44:45

Das Casino ist im ganzen okay....bringt aber nicht unbedingt das Herz zum beben.....ja der NeukundenBonus von 50$ ist halt in der Form der Casino normal.....ein versuch War es wert mal rein zu schauen.... also ran an das casino.....wer nicht wagt der nicht gewinnt?

H Young LCB User ca flag Posted on 2020-02-15 20:39:55

Won a lot on this bonus ($.90/spin) but at 50x wager requirement i just sped through at max allowed bet on dragon orb. your standard RTG casino with nice colour scheme.

Smallbetsonly LCB User fi flag Posted on 2020-02-14 09:03:55

This is a pretty average RTG casino with high minimum payout (150$). There is nothing special going on, and the games are the same as on every other RTG casino.

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