JOO CASINO

I found that it was just ok. I only have won small amounts not even worth withdrawing.

Nice casino! Fast withdrawal of winnings, support works at a high level. Large store of goods for loyalty points, no deposit free spins every week.

I have been playing at Joo for about 7 years and this casino has been good to me. They have a large selection of games and also crypto depositing options. The customer service is very helpful and they send me free spins once a week or so. I haven't won from the free spins but I feel like if you deposit at a casino and they send free spins then you make your customers love you more and you feel appreciated and more inclined to deposit again. Lots of casinos don't send depositors free spins which is at a loss for them I feel. Verification is fast and payouts are quick too. The customer service is great and friendly. Joo is one of the top Dama casinos and I am happy to play there and trust they're not predatory or harmful to gamblers via terms and conditions or predatory wager requirements. Highly recommended from me

Used to be awesome with fast withdrawals and an overall good performance, including decent loyalty bonuses and cashback. But something changed in the last couple of weeks months and even their response time in live chat became bad

Good games and fast answers from support. However, I didn't find luck here. I will play again and maybe someday I will won something

Hello, dear players and forum administration, I would like to share the problem of the DAMA N.V casino group, since I don’t see any other way out, and in the future so that players know about this problem! The thing is, back in 2015-18, I just started playing in online casinos, like any newbie, I didn’t read any rules and conditions of casino sites. It so happened that I mistakenly opened several accounts in Joocasino, in Bitstarz at the same time (the guys understood everything and I’ve been playing there for 6 years without problems and withdrawing!) in my name at different times, I admit my mistake, I’ve been doing this for a long time I play responsibly and always verify my accounts from the moment of registration so that there are no problems, and it didn’t work out here according to the casino administration, which, as I understand it, is the same for everyone. So recently I went back to Joo casino, since the account was opened quite a long time ago, at the place of my old registration (I don’t have permanent registration yet, in case of a withdrawal and a request to update the current data, I would also upload new documents, since the old address was no longer there) I uploaded all the documents and asked them to change the old address in the account. For a very long time they were indignant and asked why you want to change the address in your profile, after thinking for a long time, they asked me to upload some document confirming my old address in my profile, I uploaded it, and a day later I received a letter about blocking my account. Okay, I broke something in JOO, but in new casinos from this network I also received letters, from Rooli and Rooster bet, but in those I couldn’t break anything, and in any new one from this group! I also uploaded all the documents after registration for verification. Help me contact this casino Administration or representatives, because I really like their casino groups and I want to play in them all the time! This all slightly spoiled my opinion about them, because each casino is separate with its own rules and conditions, how can they block my accounts in different ones, where I am verified, managed to make deposits and withdrawals and did not break any rules and play responsibly! I wrote to them wherever possible, tell me the reason for the blocking!? The answer is the same - it's the Administration! Is this possible? I will also provide all screenshots. Help me stop the ''administration'', I'm afraid that there will be blockages in those where I have been actively playing for a long time, or in the future, if I manage to win a large amount, they will find this reason and will not pay me and return my deposit. p.s So that you understand, in my group there is only one account everywhere, verified and there have already been deposits and withdrawals! If necessary, I can list them too.

This casino is decent overall. The slots are colorful and the design is eye-catching. The staff is polite and helpful, always ready to explain and assist. There's a good variety of games available. However, I can't comment on withdrawals as I haven't withdrawn yet since I haven't played here enough.

Not a bad place with adequate promotion in the VIP program Account verification was fast enough and I withdrew my money within a day. From interesting for me was the number of live games and players who were in chat. A lot of interesting people with whom you can spend the evening in good company))

I signed up to Joo casino a long time ago and I still get given free spins every week which is awesome. They have an awesome selection of games and the whole site is very easy to use and I really like how they have an app as it just makes it even easier to play :)

Not bad, Lots of games, beautiful interface and easy to use, lots of bonuses for every single deposit without game restrictions and good chat and support. But also they do everything to avoid processing withdrawals it's frustrating.... It takes days or weeks to get e-mails.

I had one of the best gaming experiences ever at this casino. and that as a new player. Good welcome bonus, lots of slots, lots of deposit and withdrawal methods, verification took less than 24 hours. the website runs well with no crashes and the slots have a fair RTP

There is an impressive range of titles, with offerings for both high rollers and casual gamers. The online customer support team is very helpful, and the withdrawal and deposits are lightning-fast. Consequently, I would definitely recommend this casino to anyone looking to try out 9-reel slots

I like joos wide range of games. I also like how they have alit of bonuses. Makes me feel like they are more hands on

The 200% match bonus was the main reason why I took a chance with Joo casino. That chance slipped into hibernation and eventually never woken up from it's restful slumber when my deposit tried to reach for success. I can really say little to the design of the website or it's withdrawal process but I don't think I'd be coming back here. The wagering was too much to crush!

From time to time this Direx NV owned casino platform still do not forget to send me 20 free spins care of their VIP manager. Although it has already been quite a while when Iast deposited here. The reason mainly why I did not stay longer compared to other platforms were the fact that I did not feel I am going to win. Seriously, I stayed with Bitstarz, Playamo and some other except Oshi casino which for me is a terrible one who doesn't pay. Anyways, still I could give this casino 4 stars and still recommended but I have not ever tried to cash out here as I don't feel the odds on the games here are in favor of me.

Signed in today and made 2 deposits, no win. I tried to ask chat support if they can close my account, waited long time no one come to give service. Then i tried to send email to support@joocasino.com and get error message, the mailbox is full so i cannot reach help even that way. Is that casino even serious?

joo casino for me is very good, a very good offer for new players that is with a 200% deposit bonus and extra freespin, we will find lots of slot games from famous providers around the world, loading pages is also very fast and easy to navigate, there are a bit lacking for joo casino that is about live chat services, sometimes we have to wait for a long queue and when talking to the live chat service team they look like in a hurry and are impressed as not appreciating the effort to queue from a customer even though what is the problem can be resolved, my advice so that they are more friendly when on duty. my conclusion they are worthy

This is one of my favorite Direx casinos. They have a lot of providers, constantly added some new provider. Verification and cashout was fast. I like the way they treat players, they offer me usually no deposit bonuses by my Vip manager. I would like to receive better reload deposit bonuses, or on some certain days like some other casinos. Wagering is high.

@ Nerishe - could you please send me your casino username in PM inbox and we'll contact the Casino Representative to check what happened

I do not recommend anyone to play in this institution. They change their own rules along the way. And even if you follow these rules, you will be accused of a multi-account. I have been denied points for allegedly multi-account. Without providing any evidence at all. I have one account . For my part, I met all the conditions. But apparently they made a mistake in the action and began to refuse everything. I have all the correspondence proofs, but they are in Russian. I can provide it upon request.

good place to play for a while, the bonus is good for the customer and the chat is immediate .I advise you to try your luck here, you might be surprised

I am looking for Softswiss casinos, and Joo Casino is a good casino too. I registered in this casino some while ago, but, I just got the free spin bonus. The Live Chat is very kind. After I got some wins from a Bgaming slot, I played Ivan and Immortal King of QuickSpin, which is really a great game. There are a big differences in softwares between Softswiss casinos. I feel that this casino is good to play with real money soon. Good luck.

After 1 bad experience due to a double account, and wrote a bad feedback, this wonderful casino is the best for me. Everything is clear. Support is very competent, the VIP Manager ( when you are invited to be in it) is very helpful. You have the weekly tournament, complimentary points and a top VIPprogram. Really the best expérience on a casino online for me. It is not a casino to take your money. It exists a win-win relationship. And that is why I advise all casino players to try it. Joo, continue like this, don't change and you will become one of the rare great top casinos.

@Rick - the casino advised us that you signed up to Joo Casino through another affiliate and that's why you couldn't get the exclusive offer. We've also been advised us that Live Casino Chat explained you all this.

@Rick - sorry to hear that. Could you please send me your casino username in PM inbox and we'll contact the casino to find out what happened.

i signed up through LCBs link and casino denied my free spins.live support said it was the affilates problem and said sorry and ended chat. nothing really bad to report, but nothing good to report either. maybe others will have better luck than I.

account was verified quickly, good bonuses and promotiond, made a cashout, waited 1hour

I played yesterday. I put 3 deposits. I received the different bonus. Normally you receive 20 free spins during 5 days. This morning there were not there....so i chat with an operator to ask for the free spins. He says me : "sorry but it is not possible because you have a another account ". So I am surprised because i didn t know...However they had verified my documents and accept them ( i have a print screen about it). So i ask the address of my double account...They refuse that!!!! Where is the problem if it is mine??? The support doesn t give a true act.... it is important to know that yesterday my second deposit was 20€. And i reached 700€. I didn t ask a withdrawal... I am sure that i don t have another account. by this way i checked my 3 different mail addresses and in fact, i don t have another account...and if it was correct, he ( mister John) gave me the other address email. I asked to give me back my last deposit ( of today) without to have play with, he refused. He told me : " you can continue to make deposit and play on the casino but without bonus, any fidelity program etc... It is like a nightmare!!! Another thing interesting : with my deposit yesterday i have the second place in the tournament with a difference of almost 5000 points...and i won't be entitled...They are simply a theft for me!!!! They are scammers. Any issue is possible to join a manager of the casino...It is just for the fact because my deposit was not a big amount... And for me, it is unfair...Don't let do this method with money...So I give you just an advice...avoid this casino...except if you loose...but if you win...they don't like....There are a multiple other casino more honest. Someone had the same problem with this casino? Or another one...Be careful. I forget, i didnt receive a mail to explain the situation, even if i am sure there's no another account at this casino....

Played all 3 welcome bonuses and cashout 2 of them. Supports are rly kind and got no problem with the verification and the withdraws took like 1 hour !

I discovered this casino last week and was glad to be able to cash out on my first deposit. They have great promotions (welcome offers) but seriously lack offers for regular players. Thei customer support always been nice and helpful and they never let me down on anything. I suggest you go pay a visit and see for yourself.

played in this casino, do not understand the negative feedback about him. Customer service works quickly and well. I took advantage of the welcome bonus and wagered it. Verification and withdrawal of funds took about half an hour. Excellent casino, but without raisins.

Not a bad casino, have only deposited there a couple of times. RTP wasbt great and they dont offer a lit of bonuses or rewards for loyalty. Perhaps if australians could deposit using aus dollars i would give it another go but i dislike that i have to deposit in euro. On the bright sode they have my favourite amatic games

Its a nice bitcoin casino, with good interchanging layout ,very complete, the games runs smoothly, with several providers, have a good support staff but dont give too much bonus to active players , like freespins or deposit bonus, it takes a lit bit of time to cashout.

In summary, good but nothing special. Major disadvantages would be being unable to deposit in Euros (via bitcoins - Cubits) and having flaky support staff who were very robotic, even going so far as to deny NDB codes & affiliate that I signed up from.

I took advantage of their offer 50 free spins for new players who made a deposit. Unfortunately I was not lucky and in the end I lost everything, but I really enjoyed playing here. I liked the design of the casino and the intuitive navigation on the site. Support always answered me instantly and professionaly. Maybe I'll use the second bonus on the deposit.

Very nice, brand new casino site offerings lots of games from many providers, the site is offering slots arcarde table games and casino games like roulette, and other, they are really strong brand and licensed site, easy sign up process and very low accepted deposits, seems promising

This casino seems a one in a dozen casino ... Loads of better options out there, specially if you see that this casino doesnt even reward loyal players ! And I think thats a thing they should do to really get a stable player base

Just visited this brand new casino and was surprised by the layout and different games as we always seen. The games are interesting and the software the casino using are not so usual for other casinos. I like the welcome package, but wagering may be lil bit lower and withdrawal time frame faster. Not a bad try for newbie!