HALLMARK CASINO

Still waiting to be verified for my withdrawal but its an okay casino nothing very stand out special about it. I won with the welcome bonus and then made a deposit for part of the verification process. I've had to resend documents a couple times but hopefully it goes through soon

My username is Jlabdo01. I am a VIP player at Hallmark. I spent tons of money there, many thousands, but when I go to make a withdrawal I get stiffed. I requested a withdrawal of 1000.00 I won around 3 months ago. I got no response. I’ve sent email after email and was ignored. I had already verified with Hallmark a year or two ago and when I logged onto live chat they said I need to verify again. I sent in the documents. More time went by and I never heard anything. A month or so later I got an email telling me I was approved for 798.00 instead of the 1000.00 even though I only used no max cashout bonuses. I am willing to look past that because at least they are willing to pay something. I sent in all the requested documents again. Nothing. 8 get another congratulations you win 798.00 asking me for documents again. I sent again, as well as to the VIP host Peter. They say they are looking into it. It’s been a week or so. Nothing. I have sent numerous emails with no response. I sent a demand letter. I suppose I will have to file a gaming complaint with Curaco or wherever they are licensed as well as with the CFPB here in the US. I just want my winnings. I told them they are losing so much money cause I would have spent thousands while they are not paying me this one thousand. I haven’t played with them and I won’t anymore I unless they pay me and make this right.

I've been sending them several emails to several different departments (accounts, support, etc.) for almost a week and haven't heard back from anyone. The live chat is a joke. Legit just want to inquire about withdrawal via bitcoin and not bank transfer. But nobody will get back to me (not surprising), so looks like I'll have to play out my account till the funds are gone and then delete it. Solid win for hallmark I guess, but do not play here and expect to withdraw, or have any semblance of communication with a human who reps the casino. You have been warned.

I did not have a good experience at this casino at all had a couple hiccups with the verification process that made me feel like they were making me jump through hoops customer service was very unhelpful and the gameplay seemed very laggy and payouts were few and far between as far as any big wins. I feel like a sample is way too tight save your money for a much looser rival casino

Perspectives have changed drastically about Hallmark Casino after speaking with account manager. Very considerate in expressing game play rules and bonuses. Thank you MelissaN for remaining so avid about resolving my complaints, this did get the desired response and resolution to my initial issue. So, Hallmark has rules as applies; Deposit in between redeeming bonuses such as any or most casinos. My issue was a little different but thankfully after MelissaN got a hold of Manager I was able to speak to and resolve my complaint. I love the LARGE Variety of games available here at Hallmark. I recommend Hallmark to gamblers who have a need for variation and those who are depositing a large amount perhaps 100 dollars or more to ensure you can make playthrough and/or to enjoy the sites offering I was uncertain about Hallmark prior to joining lcb.org but after connecting with support both from lcb and Hallmark I have a greater perspective and will be returning here to Hallmark as a depositor!

Hi Zellemamafly, Please private message me your casino username and we'll notify the casino rep.

First of all. I have deposited here. Lost of course. The one and ONLY time that I do win I was told I can not withdrawal because I redeemed too many bonuses... BUT the bonuses were directly sent to me STATING "can't make a deposit? That is alright here is a free chip on the house" in texts and emails. In the emails...."Not everyone is a blessed as you".... Hmmmm and then the "here is a free chip for being loyal and trusting us" since then I had gotten the run around and told I redeemed more bonuses (that they kept sending to me via phone calls, text messages, and emails and said it was okay to redeem) this last chat I had stated their "manager" Peter would contact me after 11a.m. (that was yesterday)...no such call occurred. I got an email stating a response for this matter would occur in 24 hours or so...has not occurred yet. I can assume and take an educated guess as to the unwillingness like before.. BUT they will void the winnings and if I deposit $35... WOW.. I DO NOT RECOMMEND!! Only and only if they will do right will my views ever change. Do not hound me with solicitations then turn and tell me I am wrong for using the bonuses you keep notifying me to do so. I am not okay with trickery and deception. Still have not heard back from them via email or by phone which they claimed someone would contact me to resolve.

I really enjoyed this casino. The no deposit bonus was very generous. I didn't win this time but I'm sure I'll go back and make a deposit here in the near future :) this casino is definitely one of my top 5 favorites.

I really wanted to like this casino, they had a very generous welcome offer, but was quickly frustrated with the lack of basic function with their mobile site. Half of the games would either not load at all, or would spin for up to a minute with horrible lag, and the few games that worked for me were not hitting at all. Really need to work on functionality and user interface. The menu was very awkward as well, making it difficult to navigate the site. Sadly disappointing, and overall frustrating experience for me.

I don't know anything BAD about this casino, per se. I've deposited at Vegas Rush Casino, which is run by the same company, but didn't make it through the playthrough with any money left to cash out. My beef is with that supposed 1300% bonus. THAT'S NOT HOW MATH WORKS. When you make a deposit and get a 250% bonus, and then make another deposit of the same size and get a 300% bonus, that doesn't mean you've gotten 550% (unless they give you a retroactive 300% on your first bonus and an additional 250% on your second bonus; if that's the case, I'm wrong and I'll take my L and go home, but I highly doubt it.) It means you've gotten an AVERAGE of 275% in bonuses across both deposits. So at the end of this "1300%" promotion, what you've really gotten is an AVERAGE of 325% across four deposits. As far as I'm concerned, calling this a "1300% bonus" is false advertising and that makes me side-eye this casino HARD, and that includes its sister-sites, Silveredge, Vegas Rush, and Fun Club Casinos. These casinos also have a big problem with latency when playing for real money (though not in demo mode), especially on Rival and Saucify slots.