VIVASPIN CASINO

After registering I received a fantastic offer via email and SMS from Vivaspin Casino.

Vivaspin would add an extra €200,- to every deposit I made, when making a deposit,

I didn't see this offer reflected anywhere by deposing, so I contacted Vivaspin’s customer service.
The representative told me not to select any deposit bonus; instead, they claimed there was a bug in the system and that the €200 would be added manually.
I deposited €20 and then reached out to customer service again.
I spoke with several different agents, but none of them could help me—which is very strange.
I was then told that a "special team" would look into manually adding the promised €200 and would contact me via email shortly.

That never happened.

For 14 days straight, I contacted customer service every single day.
Each time, they responded with the same canned script—saying they were "sorry I had to go through this"—yet they claimed they couldn't actually help me.

If customer service can't assist when a problem arises, what is the point of having a customer service department at all?!?!?

On the 15th day, I tried to reach out again because the so-called "special team" hadn't been in touch—despite several emails from me—and customer service was my only point of contact.

I discovered that I could no longer log in; my account had been closed, allegedly because I failed to submit my identification documents on time.
I had already filled in all the required information and uploaded photos of both the front and back of my ID—the only thing missing was a photo of myself holding the ID.

All of this is absolutely scandalous. I missed out on the 200% deposit bonus because I was instructed not to select any bonus option when making my deposit, with the understanding that the promised €200,- bonus would be added manually.

In the end, all I got were canned responses from various staff members—saying they were "sorry" but that I just had to wait patiently for an email from their "special team."

Why, then, did the customer service representative tell me not to select a bonus when making my deposit in order to receive the promised €200?

Why am I only ever speaking to staff who can’t help me, while the "special team"—the only ones who could actually assist—remain completely silent?

And then they go and close my account—apparently, complaining to customer service every single day for 14 days straight is considered "too annoying," even though I was simply asking for what they themselves had promised me !!!

I have no words for this bunch of scammers !!!

As for the €20,- I eventually ended up playing with on the slot machines—it was gone in a flash; I didn’t win a single thing, nor did I have anything resembling a good time.

This casino is just scam. They send deposit bonus and upon deposit we wont receive the free spins and customer support will deliberately reply the same like a tape recorder. Complete scammers.