At first glance BetDNA looks like a legitimate casino and sports betting site. Unfortunately this casino is riddled with questionable practices and is best to be avoided. One of the biggest factors was that they were caught out in 2015 using pirated versions of Playtech and Microgaming software; these reports were actually confirmed by the software manufacturers themselves. Some of their software also lacks integrity where for example a player’s account was being investigated even though the software itself created a balance miscalculation.
They now rely on platforms by Playtech, Betsoft, Novomatic, Bee Games, Netent and Premium Games.
They have a ridiculously long holding period of 30 days which prevents players from withdrawing any amounts that involve a bonus. This group of casinos has been repeatedly non-responsive to player complaints at various mediation portals. This results in many complaints regarding withdrawals which have been going on for years and the players feeling frustrated at not being able to get their money weeks or months after the requests made. Customer service is extremely poor by usually providing excuses one after the other and they quite often stop replying altogether.
They appear to be based in Costa Rica but their website shows a UK address and is held by Operia Corp Limited whose other casinos also suffer from poor pay out records.
BetDNA has over 400 online casino games and the majority of them can be accessed on any mobile device with an internet access.
Payments and withdrawals can be made by Visa and MasterCard preference to Upay, Skrill, Neteller and the up-and-coming BitCoin.
They have a first deposit match bonus of 100% when of $50 or more is first played and then additional bonuses are given for every other deposit of $100 or more. The bigger the deposit, the bigger the bonus given.
Games at BetDNA
Try out the impressive array of slots like Golden Sevens, The Invisible Man, Book of Fortune, A Book of Aztec, Space Wars, Silent Run, Demolition Squad, One Hundred Pandas, Day of the Dead, Cinema Star, Unicorn Magic Classic, Werewolf Wild, The Avengers and Mermaids Pearl.
Other games include pai gow, roulette, baccarat, Ride'm poker, draw hi low, red dog, pirate 21, pontoon, oasis poker and Joker poker or you can go for specialty games like keno place bets on the race book or play regular scratch cards.
You can also bet on a large selection of competitive sport games, but as at time of writing their sports portal is currently not functioning.
BetDNA is blacklisted, we advise you play at another casino.
3.5
Liked it
I really enjoyed DNA I do believe they have a great casino,though the payouts are a bit slower than indicated (some of it can be blamed on KYC times they seem to take longer than usual) They have a friendly staff and actually do have phone support! (they even call you when you make your first deposit!) This gave me a sense of security that other casinos haven't :) So I do believe I will be going back :)
1.6
The customer support is not good ! They answer you after many times reach them ! The most of time chat is automated responce and you asked them something and they answered you about a no deposit bonus how it works ! I asked them from my winnings and they were telling me for the bonus !As a new player i used a no deposit bonus of 100 euros which i saw in a similar site like yours it was sportsbook no deposit bonus which needed to wager it i dont remeber how many times but i fullfil the wagering requirements and i win 54 euros ! So when i was asking to claim my winnings i did not get any response ! when finally i get a response they told me it was not a no deposit bonus and it needs to deposit 100 euros to wager them once and then to claim my winnings ! So bad experience ! I dont trust this casino to deposit because live support is so bad ! Think about it before deposit!
3.3
Liked it
Just played there and liked it. Forgot i was even registered withthem.. was fun and have same games as everybody else. ... They also have freechip for you. enjoy
2
I've played here a couple of times like the variety of games they have. I feel when you're offered a no deposit at sign up that one should be able to play any games that the casino offers. They don't, limited on games you can play which is a turn off. I haven't dealt with support so I can't give any feedback in the area. More than likely I do not see myself making a deposit here.
1.5
Looks like gigantic casino with loads of erros and non-responsive customer suppot. I have some cash and would like to make the cashout, but the cashier looks very strange, no direct option to cashout, need to send emails to unrepsonsive customer support. So this is situation without entrance for me, I am thinking just leave this or contact BetDNA through rep. Since the casino is registered and operating in USA, the strange control situation...Just stay away from here and find another place without any restrictions...
1
I don't like these casinos especially since they took out the TopGame games!
1.5
I played at this casino with a no deposit offer. I experienced very rude atttitude from customer support, not caring about my questions and needs at all. Also game selection you can play with the bonus is super small, there were slots too, but only from Betsoft and the amount was small. Also knowing their sister sites I don't feel like they can be really trusted. I won't be depositing there.
0.5
I really don't like this casino. Mobile platform is not great at all. The strange thing is, the casino offers a no depisit bonus which indeed you are able to claim it, you are even able to see it in your balance. But good luck in trying to play it on the slots. I don't know what it is, but I was and I am still unable to play this bonus in the slots. It's a pity as it looked like an interesting casino but unfortunately very frustrating and irritating. I will not be plying here and the bonus can remain in the account as it is.
Hi flashflash99, As you can tell we already have them on our warning list. If you have a complaint please make sure to post it at the complaint section at the forum, with all the related details. We will then alert their Rep. cheers LCB Admin
0.5
Well this place needs to be blacklisted or better yet Closed down .I received a sports sign up bonus and wagered it thru and is now in my sports book balance as Cash .I submitted three tickets over 3 months and they never responded to me as of yet ...Well that money has been there since December 2014 and it is now November 2015 and I still have not made contact with anyone .What a joke and I have records for every ticket I submitted .Not sure what rights US players have and what I can do about it other then warn others on every blog on the net including Facebook and Twitter ..PLAYERS BEWARE THIS PLACE CAN NOT BE TRUSTED AND LCB PLEASE REMOVE THEM FROM YOUR LIST
1
BetDNA:) God, save gamblers of this place!:) I used their no deposit bonus for sports betting. I wagered it and asked for my favourite part in gambling - withdraw. Every day i was checking strange ticket,hoping that they answered. But with no success... Some weeks later i wrote them: if you will not start my withdrawal i will go to police:) same day they answered me, that in case i want to withdraw my winnings i must make 100eur deposit. Are you kidding me?! How can i put my real money to place where no one wants to respond to me before i'm not calling the police?:)
1.5
i tried this casino sometimes using free bonuses but i never thought to make a deposit here. I have seen many bad reviews for this casino and many complaints. Their support is awful. Also they do not have many slots providers that i play. It is a sister casino to Pamper casino and AC casino two brands that i do not trust at all, so players be carefull.
1
For this casino, i have code "WELCOMEDNA", but when i signed and logged, this is message : "WELCOMEDNA, this code does not exist, please try again" i can claim only 10 chips..... " :)
0.5
I received a bonus too and it got strange. After making a single bet I had to wait more than 15 hours for my result to be seen in the balance. I asked the support and they said that the results are given in the computer by hand. So I had to wait until the next day to play with my bonus again. OMG!
2
i was offered many no deposit bonuses here but couldnt win with any of them , i still have 70$ bonus in my sports bonus account but i dont know how to use that because i dont bet on sports i know nothing about it and i know nothing about this casino also their payout and other things we need to know when we want to deposit on new casino.
1.5
horrible customer service and they didn't want to give money back. i spent countless hours on the phone with them and still haven't been able to withdraw my winnings. they did however have great games so that's a positive if there were any.
1.5
blacklisted?!?! Oh no....what an example. I FAILED to look this one up before I signed up and played with ....ahem....a free chip from another site. They did have live chat, btw. However....what a dummy I am, for doing that. I really do trust LCB and have seen a few of the other chip sites. If they call it "casino whoring" when you play at multiple casinos ...what would it be called if you use multiple casino-multiple bonus sites? Aaaaak...that would be a disgusting contest, uh? Well...I did get a $50 chip, but the minimum bet if you use a free chip is one dollar - and most of the games are 30 lines which you have to set to a nickel - $1.50 per spin, so that money was gone quite quick. I hope I do not regret signing up, altogether. ....sigh....low stars rating because the min bet plus the rep ...I can't win!
2.5
I have played there free chips and even played the no deposit free bet on the sportsbetting side of it which I'm not familiar with at all, can't even remember what I bet on think it was some college basketball game or something. I had forgotton all about that and didn't think I had a chance in hell anyway because I really didn't even know what I was betting on or for or what, but I had won like $250 which was in my cash balance. Well here again we've got a casino who doesn't have the terms and conditions stated clearly or details in your account about the bonuses that are active and the details about the bonus which In my opinion is the sign of a not so great place to deposit and trust that you won't get screwed out of your winnings if you had any coming. You can't contact them directly or via live chat and it takes to long to get any response if you do open support ticket with them. I never even bothered trying to make a withdrawal I pissed it all away playing slots.
0.5
i really understand why they are blacklisted, they have same bad service as always cool which is probably part of this group! Okay betdna offers nice games, but if they don't offer good service and don't pay people its not nice anymore! they also had some novomatic games but they were not looking the same as the original novomatic games and also pay different:( really weird, and took long to reach someone from chat and they are a bit bad in my opinion! they don't like much questions:) don;t play here;)
3
I like the games at this casino but they don't offer very many non deposit bonuses. They do not have any tournaments for slot play either. I am giving this casino a 3 star rating.
This casino is full of errors and bugs and I will not ever play here... and also I must say that this casino will do anything to delay your payments and if they could they will avoid. So I think that is best to skip this casino and play on others and we all know how great casinos we have online, so why wasting time here
1.5
Not very satisfied with the variety for free or for money. A lot of "time out errors, even after 2 minutes of playing.
4
Interesting casino with amazing 3D video slots, its so similar to other BetSoft casinos, but you know, i like these new players first deposit bonuses . There i can get 100% deposit bonus up to 50$ and that's great. I will make deposit to get my bonuses. 4 stars from me :)
4.5
BetDNA is a pretty typical BetSoft casino. It's got all the same games as the rest of them, it's a us accepting casino which is a plus and it has reasonable bonus's, match offers, and fair promotions. If they were a little more frequent with some free no deposit binus's that would be nice. And also if they did not send so many back to back emails that pretty much say the same thing multiple times a day, that'd be nice too. All in all I like this casino though. I love the Keno game, Mr. Vegas, and The Glam Life. As soon as i get some more bonus's I'm going to venture out and try some different games offered in the BetSoft technology world.
2.5
I like playing the free bonus but not sure I trust them enough to make a deposit yet. They don't have a great reputation.
1
I have received here a no deposit bonus for the casino and sportsbook. Lost the casino bonus in a couple of minutes but with the bonus from sportsbook I managed to make like 80 $. When I tried to make an withdrwal or a deposit I noticed that they had a strange cashier where you need to seend emails and to submit tikets in order to receive your money or to make a deposit. I think that this is not realy a greate place to play so I wouldn't make a deposit here. They even have a section on this forum with some players that had problems with them.
Yes, finally a place that allow US players to register and play. Not really sure how do they pull it off, but who cares if it works! You have to make a download, but although I don't really like to do it, I found this one to be quite good, fast and smooth, and that's all I care about. The site looks quite good, dark, modern layout and nice graphics, with clearly visible links to important parts of the site. They have a nicely done mobile site version, that you can access from your tablet or phone, for gambling on the go. No downloads there, just a link to a separate website. I wasn't really blown away with the bonuses, but it's not about how high the bonus is, but rather how difficult is to play it through. In this case, I didn't have much trouble, and made it with very little effort, so I could cash out soon. No problems there either, got it all on my account real fast...oh yeah