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2
Dislike
Terrible experience with a customer service representative, well. Experiences actually. Highly NOT recommended.
5
Awesome
Hi AustinSheppard569, really sorry and surprised to read this. It would be great if you could reach out so that we can look into what happened to help us both understand your experience and see if there is any training points that need to be addressed with the person or people that you dealt with. This is not the kind of review we strive for and we'd most certainly like to get to the bottom of it. I hope to hear from you very soon.
3.4
Haven't deposited in a while. Loved roaring 21 when I first came into the space. Slow payouts are an absolute no go for me. When others offer instant payout it's hard to make an argument that this is a great place to risk your money. Vç they need to adapt and match these newer casinos bonuses and payout systems
4.2
This site is great just like its sister sites. They offer fun games that win well decent Bonus options And one or two freebies in between deposits Which is nice. They also offer free.Play on your birthday and when new games come out if you have recently deposited. Occasionally they will offer fifty dollar free play which is also nice. They also offer a high payout Which is two hundred dollars on free play. And they offer multiple accounts from the Same household.
4.3
Liked it
I like these old games. Easy sign up ut I should've played something else after the free spin bonus.
3.1
Ok
its a pretty good casino, but its not going to be replacing any of my favorites. not today anyway but who knows what the future holds? i think i will stick to my usual spots where everybody knows my nmae.
3
Average
Not too bad, same as all the other RTGs. Easy to claim bonuses...usual games,..👍
1.6
They wouldn't pay me my winnings from the no deposit bonus. Didn't go any further than that with these guys so i don't have much to say about them other than it's another real time gaming casino just like the rest of them.
5
Awesome
Hi Tonymoach4, thanks for your words. I've looked up your account and I see that we've got multiple accounts using the same details. This is why the win from the no deposit bonus was denied. As per the terms and conditions of the program... "Only one active account per household, computer, IP address or business address is allowed. If there is more than one account all winnings will be void and accounts disabled." - roaring21.com/info/terms/
0.3
Does everything except payout winnings, that's kinda the most important part to me. I learned my lesson.
5
Awesome
Hi Brian, thanks for your words. I'm sorry we didn't live up to your expectations on this occaision. I've looked into this just now and found that you've already been paid out this morning before I got involved. I think a lack of information while Cashier weren't in the office (out of office hours) didn't help you this time. I've also asked our team to get in touch with you directly. Looks like you've had some good returns though. Apologies and happy spinning!
3.7
Liked it
The customer service here is SUPER nice always! I had no issues whatsoever cashing out even though it did take a few days. I think due to sending in my documents and I had to have a quick phone call verification that was like a minute. I like that they said after I was verified that I was also verified at all of their sister sites which is a plus in my book!!!!
2.7
Average
seems like a this casino i win until my play thru is finished and then straight lose until im broke.
5
Great place to play and no max cashout on bonuses which is super important to me!
2.8
This casino it’s OK. I love the RTG brand. i’ve deposited to see here but never like enough to withdraw. Live chat is very helpful. They have nice bonuses if you deposit you can’t claim any non-deposit bonuses unless you made a $35 + depost which I didn’t Particularly like, but it is what it is. I never withdraw from here. But I can recommend the Casino.
5
This is a legit casino ..this is another casino that I don't have personal experience cashing output my girlfriend has...she gambles more than me. But she Always been paid in 72 hrs
3.4
Liked it
Good casino, nice layout and fun games. I got free spins and played around on a few different games with the money won from it. Overall it's slightly above average. I recommend signing up and playing some slots.
4
This was my first favorite online casino until I started using brango.. customer service was always good to me though I just wish they had more deposit/withdrawal options
3.5
Ok
I was the first starting to like the casino and the the support team wouldn’t even answer me until hours later that week and then After all I would get cut off
5
Awesome
Hi there, I'd like to look into this further if I may, I'd just need your username. Looking at the stats, our reply time for players on live chat is 31 seconds, that's at the busiest point. We've also not recorded any connectivity issues recently that would cause a drop in your chat with our support team. Please drop in your username so that we can have this checked for you. Thanks in advance.
4
Liked it
Fantastic support and good game selection. The only thing was the withdrawal took quite a long time. I deposited and won on October 20th and it wasn't until the 31st that they finally accepted all my documents and put the wire transfer through.
3.6
Awesome
i won 13 000 $ with the no deposit bonus( completed the x40 requirement ) .. but the max cashout is 200 $ im a little confuse i feel like cheated .. sure thing i will deposit and keep playing for a while money nice casino overall just sad thare some stupid thing of max cashoiut when i finaly won a good amount ..
3.7
Liked it
I think this place is okay, not my first choice. I will say that customer support was always very polite and genuine. The only major grip would be the withdrawal time. It took a couple of days which I did cashout using Bitcoin.
4.6
Average
I wasn't thrilled with the play there. I had closed my acct a couple of years ago and just reopened it but I didn't qualify for a new player ndb or any other ones. Made a deposit and I only had one nice hit but never got over double my bet. I don't think I ever had a withdrawal from Roaring21. Might give it another chance, I have a feeling the slots might hit better with larger bets. Even though there are not many no deposit bonuses with this group, customer service is top notch.
5
Awesome
The games are much looser than other RTG casinos, based on my play history. Their representatives are all very friendly, I just wish they would take care of cashouts a bit faster. In their defence, the "instant cashout sites" (talking directly to B, E, Y and the (new) L casino(s) ), there is no comparison. Roaring has a much fairaain, the reps are all super friendly. An easy 5 -Stars, hands down.
4.5
Ok, so originally I wanted to give a gazillion stars because I recently won $900. Off a $36 deposit. The playthrough seemed a little high, but obviously not lol (3500$) any who. The downside, cashing out takes a few days. Even with Bitcoin. Knowing that, this casino is legit and this will be the second time I've been able to cash out. Oh also, the verification process is a lot quicker than other casinos
0.1
I tried to claim it but it said invalid coupon or need to make a deposit before claiming. I wish these casinos or software companies would let you claim as many no deposit bonuses you need or want until you cash out. Does that make sense?
5
Awesome
This is one of my go to casinos. Never have issues with deposits or payouts. All the casinos affiliated are great. I learned the hard way that not all casinos are high in the trust category, but this is one I fully trust. Wish slots were a little looser, but doesn't everybody?
5
Awesome
I like roaring21 it has some of my favorite games like nova 7s it has left to right scatters blue scatters red wilds that expand nova space theme. customer support was friendly. play cards odds and challenges get me going and there on social media with contest too
3.2
Liked it
One of my go to casinos. Everything about them is top shelf quality. They never give me a hard time nor do they ever act like I’m just another customer they take care of everyone involved with their family
4
Liked it
Hi Kayla Shriver, Sorry to hear that. We notified the casino rep to check what might be the issue here.
3.4
Ok
I would have loved to give a higher rating but I couldn’t even create my account. Which kind of sucks cause I’m sure it’s a great casino. It gave me a feel like it was like casino extreme & that’s my favorite casino right now. But yeah, couldn’t create my account.
4.3
Liked it
I got their No deposit bonus, it worked. Overall, it's a nice casino but just another copy of maxx. Thumbs up:)
3
Liked it
not saying they didnt try but it seems like rtg casinos are all the same,, be nice if they had other providers for once in my lifetime,,but then they wouldntbe rtg casinos afteralll
2.8
Ok
Lots of games. Plenty of bonuses to choose from. Easy and simple to deposit Bitcoin. Support was ok. Software was ok loaded fast.
4.2
Liked it
Not bad, not bad at all! Was hoping my no deposit bonus would have lasted a little longer but it was fun and I feel like I can have some real luck here. When you move from machine to machine you can tell that you're odds are changing which is not always the same at every casino. We'll see how things go with a deposit!
4
Liked it
Hi WilliamDafoe, Thanks for letting us know. We've updated it. It is stated in their T&C that the bonus is 40xbxd here: The deposit and bonus need to be wagered X amount of times before any payout is permitted.
2.9
Ok
The details up above are not accurate. The wager is 40x the d+b not just 40x the bonus. Also, the bonus amount is removed after you are done wager. The chat is very friendly and very fast and they are a trusting company who will pay. If they could just change their wager a bit and not make it a phantom bonus I think they would be the top of RTG. Right now, slotocash is #1.
3.4
Although I am not a big fan of RTG casinos they are very professional and easy to contact. I have received payouts from them within the week which is not bad for this type of casino. Gave them 3.4 rating because of really high rollovers and I find RTG games hard to win at.
3.8
Liked it
I enjoyed playing here it is an updated RTG Casino seems like they pay outs are timely nature if I get a chance to actually process of payout I will update my rating and make it higher than 3.8 as really the five of the website is pretty modern for RTG Casino
4.4
Liked it
I liked playing here but haven't been on here for a while. I think I'll give it another go sometime soon since the reviews in general are positive.
2.4
Ok
This casino is actually okay. I can't speak on they're withdrawal Speed or timeframe, but my deposit was processed pretty quick. The welcome chip was nice but I had no luck with it. Worth giving it a chance for sure.
Awesome
This is a very good casino. When I first was on here they didnt have many deposit options but after checking a few months later they had all kinds of deposit methods, The customer service representatives were very kind answering all your questions. I received a free chip here I did not win but hey atleast they let you try the games before you have to deposit. I plan to deposit here in the near future.
3.8
Liked it
This casino has one of the best layouts/designs I have seen. Very modern. Definitely different from the run of the mill RTG casino, but haven't deposited so I can't speak to that. I would certainly check this casino out and give it a try before depositing.
5
Ok
It is okay but the bonuses offered suck for the most part. Support ask for all this info before helping you out. Like username should be plenty. But games are the same like other rtg casinos.
Accidentally tried to sign in and forgot I had my VPN on and now I am banned from ever using this casino. Banned because of an honest mistake. 0 outta 5
4.1
Roaring 21 casino exceeded my expectations. It is a relatively new online casino. The use the RTG platform. The overall ease of use and "feel" for this casino keep me coming back, though I have yet to make a withdrawal. Also, the customer service is exceptional and friendly. I would recommend this casino to others.
4.5
Awesome
I rarely review casinos. But I have been depositing and playing at Casinomax and Cherry Jackpot on a regular basis for several months. Of course I have lost more often than not which is to be expected. I really like this RTG group. In fact, they are the only RTG I still play. I caught a win over $2000 at Cherry Jackpot a couple of months ago and tonight after my second deposit at Roaring 21, I just requested a payout for over $2500. Not too shabby off a $36 deposit with 300% bonus. The support staff are very helpful and friendly. They are extremely conscientious about account security. My preferred method for all online play it do deposit and withdraw with Bitcoin. Based on my past experience with them I am confident that they will process the withdrawal overnight on Monday night since it is to Bitcoin. Wins like this do not come often at any casino. It is especially rare to make the wager requirements of 40x (over $7000) in this case. Honestly--I probably should not gamble online but it you are going to do it you want to do it with a group that does things professionally and abides by the terms as stated on their website. This group has proven to me that they are a great option for American players.
4
Liked it
Roaring 21 is a fairly new casino but is easily working its way to one of my favs. The games you find here are very familiar, but the layout is refreshingly different but simple. Customer support seems very helpful an nice. Earlier i got a 25fs bonus which i enjoyed very much and ill probably be making my first deposit soon
4.3
Liked it
Well, as I play in RTG casinos often, it is good to find this new casino. I don't know but it seems to be affiliated with Jackpot Capital, Slotocash, or Casino Max. Hmmm. The bonuses and wagering requirements are not different from other RTGs. The max withdrawal from free bonuses is quite limited. Anyway, it should be Ok to play in this casino.
4
Liked it
very nice casino. look so modern and plenty of game to choose from. many method deposit option. but the withdrawal minimum is pretty high set at $200. overall it's a nice casinonto played at. it kept me entertained for hours and hours. good luck everyone
2.9
Ok
I joined this casino not too long time ago and it looked very attracting with a nice layout interface and many payment methods.I tryed the games but to my surprise when i spined the games it was spinning for like 5-6seconds before showing the results this was clearly a software lag but it maybe becouse of the server distance im not sure.Was a very unpleaseant experience for me but the casino is not bad they offer some good bonuses and they show their licenses.I think its a good casino but i wont play on it becouse of the lag.
4.9
Awesome
Good no deposit bonus for a new player just wondering if the pay fast when cashing out.
4
Awesome
Yes, great casino that pays quickly and promptly. Their customer support team was competent, friendly, helpful, cheerful, and did their job role's well. Play though has been not much for me so far, but plan on patronizing them again sometime soon.
5
Liked it
I had written an earlier review after having an issue with documentation when I requested a withdrawal. Everything was sorted and my bitcoin withdrawal was processed successfully. Glad to see another RTG casino that is honest.
5
Awesome
ESTELLA ALAN in reply. You actually won from a free chip which had a max cashout rule of $200 on it. Regardless of the amount won, you would only ever be able to withdraw $200. The remaining balance would be removed. The terms for this bonus are shown here at LCB and in the cashier when you requested the bonus. Please read and understand the terms and conditions, should you not understand them our customer service team are on hand to help you and give you the correct advice.
4
Liked it
Hi @gisinnc and @ ESTELLA ALAN, please check your form inboxes, I sent you the links where you can post your complaints.
5
Liked it
Deposited at this site using bitcoin ONLY. Had a great run and pending withdrawal for 3K. Now they are saying they need copies of numerous credit cards that I used at their sister casinos (Casino Max and Cherry Jackpot) LAST YEAR. I don't even have those cards anymore. I don't even know what to do at this point. I have never had to provide documentation of cards I used at other casinos before. UPDATE: THEY HAVE RESPONDED THAT THEY WILL DISREGARD AND THAT I DON'T HAVE TO PROVIDE COPIES OF SOMETHING I DON'T HAVE. WILL UPDATE AGAIN AFTER PAYMENT.
ROBBERY/ CON ARTIST/ STAY AWAY FAR AWAY ROARIN21. 1ST SIGNUP BONUS 21 SPINS AND I WON$300 SIGNED OFF. RETURNED A DAY LATTER BALANCE WAS REDUCED TO $100. PLAYED WENT FROM $100 TO $700. MADE A DEPOSIT OF $300. LOGGED OFF LOGGED IN MY BALANCE OF $100 WAS REDUCED AGAIN TO $700. REQUESTED PAYOUT APPROVED FOR $700. $700 WAS TAKEN FROM BALANCE DID NOT RECEIVE CHECK FOR 3 WEEKS. THE CHECK WAS FOR $197.00 ASKED CS TO RETURN REMAINING BALANCE I WAS TOLD ITS IS APART OF ROARING POLICY REMOVE EXCESSIVE BALANCE. CONSULTED WITH A ATTORNEY AND IT WAS CONFIRMED THAT I HAVE BEEN VICTIM OF ONLINE CASINO FRAUD. CUSTOMER REP JORDAN, CHRIS ARE TOTAL CON ARTIST. STAY FAR FAR AWAY THERE ARE MORE RELIABLE ONLINE CASINOS TO PICK FROM I WOULD HATE FOR MY SITUATION TO HAPPEN TO SOMEONE ELSE.
3.1
I played the free chip went super fast ,didnt have much fun but hey i tried them out .as i was playing it would stop spinning real fast like not giving full spin ,kinda feel like its fixed .
3
Ok
This new RTG casino is a bit funny, i mean what are they thinking? Let me explain, real time gaming is an old provider with old slots and very bad looking graphics. The only attracting thing from RTG is that the slots can pay massive and the sites often give you huge deposit bonuses to play them making the big win chase alot less expensive. But very often RTG casinos are dishonest, have very bad customer support and are often rogue. Roaring 21 decided to open and become the most reliable, honest and nice RTG c asinos around. So ok, who would complain about a casino that decide to be fair and honest? Well the problem is they also decided to not give the players all the bonuses other sites give. So in the end what it means is that players play on old and bad slots that look and are cheap without having the bonuses that make it worth it. So if i have to choose between depositing 100$ on Roaring 21 to play old bad slots or take it to a place like Videoslots and have all the slots in the world, cashback, freerolls and all other goodies i won't have to think about it for long.
3.3
Liked it
Nothing new or original in this standard RTG casino... it’s too bad they don’t have a no deposit bonus
3.4
Another RTG casino, but I really liked this one.. I guess its the way it was setup. The graphic seem to look a lot better I have yet to try to withdrawal , so I cant comment on withdrawals. Deposits are easy if you can get a hold of bitcoin. If you enjoy RTG casinos, you will definitely enjoy this casino.
4.1
Liked it
I really enjoyed playing here. However, The free chip went very fast. I certainly like the look and feel and will continue to play here in the future.
2.9
Was able to make it through playthrough no problem and also I hit a minor jackpot on the henhouse,which was a first for me on any RTG casino. Haven't had a chance process withdrawal yet but will do that today. So I'm crossing my fingers, but so far so pretty good casino, in my opinion
This casino is alright, but not great. Same games as a lot of the others, but tighter. I played $10.00 on Popinata and didn't win a spin. Not one..
3.2
Played the signup free chip for a little while. Didnt come close to playthrough but looks like your basic RTG casino. Not bad but I will probably stick with Winaday in my comfort zone
I just tried to signup but when I get to the last page and hit register it doesn’t do anything :(
2.7
Average
Another RTG casino . I played thru the no deposit and plan on depositing tmw when i have more time to play. Pros: No max cashout on bonuses unless specified. Some of the newer rtg casinos have max cashout on all bonuses in their TandC. Minimum Cashout $35 for bitcoin. Other wallets coming soon. Cons: Max $4000 limit on cashout, does not specifiy per week or what. 1-2 Days on bitcoin withrawal(other wallets coming soon). This is average for rtg casinos, but still ridiculous. I'm a firm believer that if you can take instant bitcoin deposits, you should be setup for (at least same-day) instant bitcoin withdrawals.
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