PALACE OF CHANCE

Palace of Chance Casino has a terrible reputation due to its poor customer service and unreliable payout process. Players often experience long delays in receiving their winnings, if they get them at all. The bonus system is also problematic, with extremely high wagering requirements that make it nearly impossible to cash out. The website itself feels outdated and slow, further adding to the frustration. Overall, Palace of Chance lacks transparency and fairness, leaving players feeling cheated and disappointed. It’s a casino to avoid if you value a trustworthy gaming experience.

Terrible and slow as can be. Absolutely trash. If they had even 24 hr withdrawals i would give it a 3.5

I did get a plethora of bonus opportunities. That being said, my experience here is not very good. Wasn't able to cash out so no idea of the slowness everyone speaks about. Will give it an average review based upon my experience.

This is one of those casinos that "love bombs" you with bonuses but don't expect a quick withdrawal or any withdrawal. This brand is notorious for slow payments and flat out not paying at all.

do you know how to give up free bonuses all right but when it’s time to withdraw no luck I’ve been there for six months now and have not been able to still withdraw

Waste of time unless you enjoy being frustrated and not getting paid

Another casino that will not pay you if you win. You will be blocked from the site.

Better casinos out there. They do pay , just a matter of how long it takes to get that payment! Long time often....

I recorded the game play. DO NOT PLAY THEIR BLACKJACK TABLE GAMES. They lie about using RNG. I've done the calculation for the number of times dealer will always make a hand no matter what they have and it's like 0.002 likely thye could continue to get 20s and 21s back to back to back the hard way which means that they are hitting and still not busting on 13 14 15 16s. If you want the video, let me know. I will send it to you. If no one says anything, these online casino crooks will continue to cheat and tell you they aren't. Eventually of we hit their banks hard enough, they'll start to be a bit more honest.

Second Online casino I deposited money in. Its been around for a long long time. Never cased out though. They have a depositing player VIP bonuses that are decent every month.

DONT EVEN VISIT there website. I received emails to pay with them and read if I didn't understand the rules to ask support via live chat. Upon doing so I was informed that my winnings were in fact with drabble only to wait a over a week to be denied and told its the rules even though I asked upfront if I'd be able to with draw. When asking support via chat why I hadn't been properly informed when I asked weeks earlier they dismissed it and rudely disconnected me from there chat. I got ahold of another rep rite afterwards who did take the time to help me understand and also agreed that I shouldn't have been misinformed nor rudely disconnected and got me transfered to a manager who refused to reply to my concerns about the rep living to me and the rep rudely disconnecting me. He was extremely short stating rules are rules n nothing else matter. Informing me that I should not have put my trust in there support reps to correctly inform nor help me in any way . Don't trust them. Don't waste your time. They are a scam 100 percent

Worst of the worst!! I’ve never seen a casino this obviously shady!! If you want to just give me your money at least you would get a smile which is more than I can say for this joke of a casino!! I can’t think of a single good thing to say about this casino! Time is important to everyone and if you play on this site then it will be a waste of your time

Basic casino won't be depositing due to reviews I've realized alot of these inclave casinos are no good it sucks because if they got their stuff together they could be awesome. This casino isn't for me

This casino is basically a joke. There will be no payouts , it is one of those casinos where you can win a bunch of money and they would feel some type of way and you'd never get the money you won. Do not deposit here .

100% this is a scam site stay far far away. Parrot times are a nightmare if you get paid at all and their games play so wonky and weird that it’s obvious they’re being toyed with and should not even be worthy of representing the RTG brand. Many many better choices out there my fellow punters

Palace of chance casino was one of the first casinos that I signed up with and tried playing. So I guess I can say it all started here. Because now I am a huge online casinno player. Slots are my personal favorite, And palace of chance casino has plenty of slots, doesn’t really matter what kind you like to play. The variety is amazing. Customer service is friendly and diligent but their payout is ridiculously slow. I wish they would upgrade for a faster pay out. That will probably bring more customers. Love LCB keep up the good work

There is not nearly enough space to leave the proper amount of negative feedback for the Virtual group and all of it's time wasting casinos. People should be ashamed to be affiliated with such a terrible group. It's a wonder how nobody has managed to actually shut them down if you ask me

Playing here can be tempting as a US player but there are things that you need to know going in. You will wait a very long time to get paid if you submit a withdrawal request. Months and months. Do not use cards for deposits, use crypto if possible. Their payment processor tacks on huge fees and you will get charged international transaction fee from your card issuer too. Follow all the rules and do not give them a reason to void your winnings. They will pay you but you will have to fight for it.

worse casino ever good luck getting paid! Avoid!

NOT a fan. I was removed from one of its sister sites (Silver Oak), and was told I cant be a member AFTER I had made my deposit. No refund was given, even though there was ZERO game play. Hard Pass.

Please, save your time and the major headache and deposit at a reputable site instead of anyone on this brand. My earliest experiences with these types of sight or with this site. They have no problem taking your money but withdrawals are near impossible and take and take an impossibly long time. Also, support might as well be a recording on a loop. No matter what you ask them they will only give you pre scripted answers. That's after waiting an hour to speak to them

I just played and completed the wager ammount for no deposit bonus... tried to contact them, the only way was via e-mail, the only answer i got since more than one month ago, said few non-relevant things and this words: "We have received your email and are assigning it to a casino representative. You can expect to receive a response from us within five (5) business days. To help track your inquiry we have generated a reference number. Your reference # for the email you just sent is # 5159301" I remembered them like 15 days after about my email, they didnt answer anything, then, i just remembered today again, a month after, they said 5 days max... im still waiting, i will see if i can get any help from veteran players, but im seeing this casino have bad reputation in almost all sites... Dont waste your time even to visit that "casino", and, never register or give your personal data, total scammers.

The Palace of Chance actually has a decent platform and "feel" to it, however, I did not appreciate how difficult the customer service was in my one and only dealing with them here. I eventually got them to do the right thing, but it took too long and proved too stressful. Casinos are supposed to be a getaway from lifes pressures and not be the cause of them.

yet another casino that dosnt give your bouns i even done a survay for them and recieved a code for 20 and even that didnt work.

Reading the feedback that's already here I would say that it is most likely going to be a shady casino and any withdraws will be pretty difficult to get processed

I don't have anything bad to say about Palace of Chance. I haven't submitted a withdraw request so I cant speak on thier payment reliability, but I do enjoy playing and can usually play for a few hours on a limited amount of money.

This place is terrible. Customer service is horrible and they will do everything in their power to prevent you from taking a withdraw. I spent hundreds and hundreds of dollars here only to be treated poorly. DO NOT USE THIS CASINO

Ok as far as winning and bonuses but very hard to get approved for a withdrawal. Be careful as far as what bonuses you claim. Read terms and conditions very carefully.

Pure scammers and also rude. They refuse to payout from bonuses, they always find a reason and get aggressive if you claim what is due. Avoid.

I have dumped hundreds of dollars here with no luck at all. They have great coupons and lots of free spins but dont expect to win here. After reading how horrible the withdrawals are I will no longer be playing here.

THIS IS ANOTHER FAVORITE CASINO SITE OF MINE ! I have been playing here for many years and I still find it to be one of the best . with all the great games and a lot of bonuses that they offer I recommend it highly I have no real bad complaints just can be a little slow with the customer service other then that its a great site . good luck all

although costa rica is not the best place for any kind of payment enforcing is concerned, the virtual group have somehow managed to slowly make a name for themselves, despite the odds stacked against their poor history of slow and stalled payouts. they have all the classic rtg games and some great bonuses if you follow the rules.

lots of bonuses and too many emails i couldnt get a support agent on the line when i needed. i dont play here anymore it just doesnt feel safe cant really explain it

Palace of Chance is a rogue casino together with 9~10 casinos - CoolCat, WildVegas, Slots of Vegas, Dreams, Prism, etc. The casinos are very notorious for slow-payment in order to discourage players from withdrawing anything, or, they simply block the accounts, or clear the balance to zero. These casinos must be avoided.

Bad casinos. Very bad casino. 9 days for e wallet withdrawl to neteller, even if you are verified. Thats just bad and not accaptable, i dont recommend to play here, in my opinion, if you win big, it might even happen that you don't get paid. Email needs too long to answer, livechat answers fast but they dont know what they are talking about, most of the times. 1,5 stars.

PALACE WILL SLIDE BY WITH A 3 STARS (ONLY BECAUSE PAYOUT WAS HONORED.) BOTH TIME'S IT TOOK BETWEEN 6-10 WEEKS TO GET A MONEYGRAM / WESTERN UNION WIRE????? HEY PALACE, GET YOUR PAYOUT'S OUT FASTER, (WAY FASTER) AND I'LL COME BACK.

Under the laws of Costa Rica, there is nothing that can or will enforce a business to pay out casino winnings! So if you enjoy just giving your money to a bunch of jerks, then I highly recommend this casino. Otherwise, don't waste your time or your breath, even though they have RTG software and the great RTG selection, this casino/group is garbage!

THIS CODE IS EXPIRED LCB YOU NEED TO GET ON THE BALL AND MAKE SURE YOUR CODES ARE VALID THIS IS UNEXCEPTABLE

Came here to play with my wife. i muddled aroound and was even but she came on and crushed it. Not sure why but this site was just perfect for her. couldnt stop winning. So i got out of the chair and let her do her thing. good time here. she will definitely be back. i'll dip my toes in slowly fun overall

Hi Again, Tried another virtual site ,,must be a sister site.Now trying to deposit with the ndb50 and it's not letting redeem it,I now all this rng sites usually come from the same company.I think it's the 3rd casino I've tried with this type of download and then can't redeem coupon.I sometimes have luck and sometimes not.I hate downloading any software because if I decide not to stay and deposit i hate having to delete it out of my computer,I am not going to try this site and give them any more of my time!Terrible:(

Hi,,,,I had a lot of fun at this site.easy to do the sign up thing and started with the ndb of $50 and decided to deposit after all $50.Still playing on it.I enjoy most of the rng gaming sites but some are difficult to download.I enjoy the flash better, No download instant play and there's always a few the same games that I play.Most people know this site and realize that the rng gaming sites have almost the same types of games,I love the jumping bean game but some don't offer it,I wonder why considering they are all part of the same sister sites! I think that the downloading the content is the worst part of it and it's perhaps I don't fully understand the difference:)But I do know when I sign up there's going to be a lot of games to chose from:)

Fun Games, but still need better no deposit bonuses, I give this casino a 3 star rating.

I used a free chip at the Palace of chance casino today and cashed out at $100. I'm not a fan of RTG gaming but it was kind of fun. I received an e-mail congratulating me of my win and informing me of the processes to withdraw. All standard practise. I then looked on LCB and noticed the yellow triangle next to PAC and read the reviews. I logged back in to PAC and opened up a chat box with a LIVE PERSON operator and explained i had a $100 withdrawal but had seen the reviews on here and decided to cancel the withdrawal, LOSE the $100 and close my account instead. As i explained all of this to the operator, i had cancelled the withdrawal, lost the $100 and all done before the operator had typed out a return message to to me.....It explained that although i had a $100 win it wouldn't be cashable owing to myself not depositing with the casino. I had twice used a free chip with PAC and other casino's within the group therefore they wouldn't pay out............My point is this, why offer the free chip? and why allow me to redeem the free chip with the intention to win money? Surely in that case it should be noted and explained as FUN MONEY. Nothing more and nothing less. There's no sour grapes from me at all but i think people should be made aware of how bad this casino is and also that it's pointless redeeming free chips in any kind of succession. I think it's completely wrong to offer redeemable and cashable bonuses if you have absolutely no intention of honouring the bet. I am a member of virtually every casino on the net and have deposited thousands upon thousands at those casinos. I am a verified player and on very good terms with every single one. EXCEPT PALACE OF CHANCE..............I am no longer a member and will not be making any deposits. The reason why is very simple, ABSOLUTELY NO TRUST!!

ok

Prospective players should recognize from LCB's warning at the top and plenty of poor revews that, like other RTG casinos in the Virtual group, Palace of Chance is best avoided.

Ridiculous super dodgy casino, not even worth playing here for the no deposit bonus - your never going to get paid anyway!! Plus, the minute you sign up your instantly added to a spamming list for this entire groups range of casinos, of which there are many, and who knows where else your personal information will end up too?! There are decent RTG casinos on the web, play at those - there all listed here at LCB with decent star ratings, not hard to find, theres just no reason to bother with this place.

It's been a loooong time since I played here. Actually didn't know they were still around until I noticed it here. Thought I would share that they called me on the phone a lot (automated but used my minutes!) back then and I couldn't get them to stop. Not cool at all! They finally stopped after a few months ,but geez!

One of the worst casinos for me , told me that cashouts for my country are not available while before they said it;s all ok so its a big missunderrstanding.

Many countries restricted, read the TC: http://www.palaceofchance.com/terms/ Direct link to the Pdf-file with the restricted countries: http://chatwindow.info/terms/countries-group-1.pdf

One of the worst casinos ever.You first win and then they tell you that because you are from a X country you cant cashout the money you won from No deposit Bonus...Hahahaha..Really really bad...Will not play here again!

Hi masskat, you can contact their Rep here : http://www.lcb.org/onlinecasinobonusforum/direct-casino-support/coolcat-clubplayer-prism-cirrus-wild-vegas-palace-ofchance-vip-lounge-slots-of-v/

Just an FYI- I decided I would deposit at palace of Chance today even though they have the warning sign-played with a free chip earlier this week and played for along time and the games seemed fairly loose. Asked about using the 2 codes that are on LCB which are LCB500 and B150FREE-was told very rudely that I could use neither of them, they were only for special depositors..he asked where I got them from and I told them this site and again very rudely he said "we don't belong to that site"..any way..not sure if there is a rep on here for palace of chance but if there is then I have the transcript I would be happy to send to you..must be making a ton of money there to be treating a new depositor like this..

scsw: Please send me an email to cindy@gwages.com with your casino username for PO and I will take care of this issue Cheers Cindy Greco

I requested a withdrawal on April 29th. To eliminate any delays, I made sure I re-sent all of my documents, crystal clear, since I hadn\'t played at POC in awhile. They confirmed they had received them and everything was up-to-date. This withdrawal was approved on May 12. Today is June 15, over 24+ business days, and I have not received my payout. I have inquired multiple times as to the status, and I get the same basic replies back...\"I will make a note to withdrawals....\" \"I will make a note to finance...\" \"Withdrawals are behind due to an increase...\" \"We will escalate and let you know when we hear from finance\" but still nothing. I\'m starting to think they will never pay me. It\'s not a huge amount, only $400...but I\'ve noticed the promotional emails and phone ads have been increasing. Almost like they want me to play more and disregard the withdrawal request. I\'m not playing again until they prove to me I can get a timely withdrawal!.

This is Cindy Greco, Sr. Marketing Manager for Gwages; please feel free to send me an email with any inquiry, issue or concern you may have in regards to this casino. Cheers Cindy Greco cindy@gwages.com

actually this casino is somekind shit you know many people out there hitting the jackpots without having possibility to withdraw they winnings on the no deposit codes that are green, actually my own winnings that I got from santas100 were not approven for withraw, cause this was my second no deposit code that I did use and all winning got taken away from account, good that I did not steal anny jackpots from players at that casino.

I made a actual winning of 2490 of santas100 when winning 100 from playtrough and then winning again on 100 bucks, but not eligble for anny winnings, as it says you cannot take bonuses after bonuses without being a proper depositor, that really sucks, so on I have requested a withdrawal today 09.12.2010 and it should be possible for withdrawal I hope so, on other hand this is real bad casino giving you possibilities to take a no deposit bonus without making it possible for withdrawal, why why I ask myself? patderda@hotmail.com is my mail if somebody from that casino could really explain and so on it should be infrigment to casino laws that this cannot happen again and again with many of us who did play to win ;)

Hi jpk1080, I saw your same post on the Cool Cat thread and we are on top of your payout! Feel free to contact me via email next time to escalate your issue much quicker next time. Thanks, Marty md@gwages.com

i finished the bonus with 110. i\'ve waited now almost 2 months for them to transfer into my ewallet account. i\'ve met all the requirements, they just tell me every week that it will go in that friday or saturday. of course it never does, i contact them, they say they\'re sorry and that it will go in the next week. i think they\'re basically lying at this point.

Hi chipshark, Our payments processor went down so we had to setup a new one, this takes time and unfortunately it delayed payments. Your withdrawal will be sent soon.

I applied for a withdrawl may 15th. It was approved june 1st-12 business days. I was told today that it SHOULD be sent out some time next week. If it goes out on next Wednesday it will have been 25 business days. I\'m not expecting it to be sent out at all.

Hi Carolnickel, When you requested the withdrawal you chose a payment method but did not include the correct information; since you\'re cashing out from a free chip and have never made a deposit we didn\'t have your account number. This unfortunately delayed your withdrawal; we now have the correct information and payment should be sent soon.

I have waited for 2 months and 9 days for my withdrawal now. This is not the casino to play at if you want to withdraw. I don\'t know how they expect to keep any regular players this way.

Hi warmquilt, I\'m sorry you didn\'t know all the details regarding our timeframe for sending payouts. I post in the forum and I\'ve always explained that it takes 7 to 10 business days for withdrawals to be approved and 7 to 10 more days for funds to be sent. In this case, your funds were sent earlier today so there was a delay of two days, we\'re sorry about that. I imagine they were telling you to check next week in order to provide you with further details, your funds were sent by MoneyGram so you\'ll need to contact Customer Service to receive the information to pick it up. Overnight Express is the name of a payment method, just like eWalletXpress or NETeller, it does lead to misunderstandings sometimes. Ingrid

I was a depositing person at palace of chance several years ago. I had basically forgotten all about it. Now about 2 months ago, i tried signing up an account and was told I already had one AND it had 45 dollars appreciation chip deposited. I made my playthrough and cashed out for max, which was only 90 dollars. On 4/26/10 i made my request and got approved for \"overnight express check\" on 5/10/10. so that is right at 10 business days. I am doing good so far. So silly me, thinking \"overnight express\" meant, well, overnight express. Well apparently that is not the case. on 5/10 i got an offline reply ( which was only like a one day turn around) i was told it would be 10 business days for that to happen. So yesterday i inquired and they said maybe next week. Now I am not too entirely upset with this situation given that it is \"free\" money. I realize as a US player there may be extra hoops to jump through. And I did read before hand that this casino takes its sweet time. I guess what I really have issue with is, if it is going to be 15 business days or however long, then state how long it will be. And do not call \"overnight express\" that name if it is not indeed express and overnight. just my two cents worth

As a reference, just-gabe also contacted me through the forum and I\'m already helping him there. If there\'s anything I can do for anyone else, please reach me in the Direct Casino Support section, under Prism/Slots of Vegas/VIP Lounge Ingrid

hi manager, just wanted to know how is the verification of my account going, since I sent the last week the requiered documents to the palace of chance support email. My username is gagufe and mail\'s just_gabe@hotmail.com , thank you.

Hi Joao, I apologize on behalf of the casino for the delay processing your withdrawal. It usually takes 7 to 10 business days for a withdrawal to be approved, but there have been a few delays due to the holidays. Your withdrawal was actually approved earlier today and it will be sent to your NETeller account within a few days. If there\'s anything else you need, you can reach me in the forum, in the \"Direct Casino Support\" section. Ingrid

Palace of Chance casino crooks!!should be banned!!!asked survey on 19-12-2010 $81 and not yet paid today 12-01-2010!!!! I sent all the documents were all checked and the casino said it was all right but my money is stuck it!!!!not pay and the group continues to send emails with great deals for deposit !!!!!!! USERNAME PALACE OF CHANCE-papador12

Hi, Just to clarify because there are a couple of posts here that I hadn\'t seen, lakoda13\'s issue was solved as she said herself: http://www.lcb.org/onlinecasinobonusforum/direct-casino-support/prism-slots-of-vegas-vip-lounge/135/ I\'ll now refer to the other posts. If you need help, however, please feel free to reach me in the Direct Casino Support area of the forum. pnkchrystl: $240 is the maximum withdrawal allowed by the bonus code you used. Your withdrawal request was accepted, that\'s the email you received. It was then denied because the casino is still missing some documents, a message was sent to you on Dec. 14th saying this. Please contact CS for further information on the documents they still need (they received your ID but not your authorization form and utility bill). G_999: please contact me in the forum and let me know your username. jassel77: we apologize for the delay in approving your withdrawal, it usually takes 7 to 10 business days. I\'ll see what the problem was and get the withdrawal approved. Best regards, Ingrid Evans

Now it has been day 13 still waiting for my withdrawl off of my small no restriction bonus. I guess I will have to find more sites to complain on.

I myself am going on business day 9 and very glad I found this page. I posted a withdrawl off of a no restrictions bonus and now they won\'t talk to me. What the hell. I am trying to be patient, but all my verifications where approved way before I won and I know I am following all the rules.

i am waiting more than 20 businessdays for the money i withdrawel but still nothing

I am confused I got the free 120 chip played around was up to like 600 or 700 then they took 400 something so i guess i reached my playthrough continued to play off and on for a day or two came back here to check the rules for pay out went to live support they gave me the ok and requested a withdraw of 240.00 got two emails saying it was being processed then bam a denial without a explanation so I sent an email asking why got comfermation saying i would here back in 24hrs did not happen So I sent anouther email same thing now its been 2 days i figure log in and check my account history I log in and bam my account once again has the 240.00 back in it ???? I dont get it what use is it if I cant cash out if I win.?? Ill let you know what happens I am curious myself lol .....

Cleared playing war with bonus code listed. War was listed as a game that could be played. I talked to support and had them review my hands. They said I was fine to withdraw. I sent in my verification and now they are telling me war is not an allowed game and that I cannot withdraw.

correction, they claim it takes 7-10 business days for approval. I am at business day 12 and being told at least another 8 business days for PART of it to be approved.

I am waiting on a withdrawal as well. I am starting to think they will never pay. Put the request in on 10/25 for $3500. Every time I talk to them they put me out another week. Now they tell me another, AND only part of it will be approved at a time. They sure want to take your money but seem not be interested in paying you if you win! I have read some other reviews on other sites, and am thinking perhaps we should listen to casinomeister. I am at business day 12, they claim it takes 7-19, and am being told another week. I like the casino, I like the games... but if they never pay your winnings then why deposit ever again?

Hi GneeRay, I\'ll be happy to look into it. I\'m the affiliate manager for Prism, Slots of Vegas and VIP Lounge, but they are all part of one same group that includes Palace of Chance. I need your casino username, please send it to ingrid@prismaffiliate.com. Best regards, Ingrid Evans

I got the $120 no deposit bonus and was down to $34 then hit free spins twice in a row by time I was done $1125 kept playing got down to $624 and hit free spins. brought it up past $886 then all the sudden it went down to $256. I started to freek but then I realized that once I hit my play through it just took away the rest of bonus. That was fine. I had to leave and when I got back I can no longer sign into the casino. I have tried everything. I found your site and thought I would give it a try. I haven\'t played since my favorite casino\'s stop taking US players. Can you suggest anything...... Thank you

We have taken down the FREECHAN100 exclusive as is has expired.

Hi All, Thought I\'d Try it out! Tried CODE#FREECHAN100..reply# You cannot redeem this bonus @ this time,please contact support\"...Didnt bother..went to home page and it has New Customer Free Chip $50 CODE# PALACE50 entered and received Fine! Just gotta win now! lol gl

You can not play Video Poker on the Free Chip, only slots... and the max cashout is $100 too so you would not have been able to cash out the $11,000.

OK , heres the deal. I created an account at Palace (poc , it should be POS)first timer , redeemed coupon for no deposit free bonus FREECHAN100 ($100) early this morning, now this is no B.S. Within a couple of hours playing I had it up to a little over $11,000.000, I swear on my life I did (playing 52 hands at $.25 & drew 4 aces at first & doubled up from there. So I leave and go about my day,come back, log on to POC & my FUCK_NG balance is ZERO !!! what the hell happened to my winnings? All I have to show for it is 53 comp points What the hell does that give me ? This place is a SCAM !!!

I am surprised you have won at poc and able to cashout, the reels switch out quicker than I can blink- SCAM

Hi Mistertee send me your Palace of Chance casino details and I’ll try and get it sorted with them, no promises but it can\'t hurt.

Hi Mistertee, PM me your account ID with Palace of Chance and i\'ll do my best to chase them up and see what\'s holding up the payment.