HELLO CASINO

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Hello Casino Review

Hello Casino belongs to the Imperium Network Solutions Limited Group of casinos and they came online in 2014. This is a very famous group in the online gambling industry and all of their casinos offer top of the line service. They operate under instant play mode and have full mobile support available. Their video slot games collection is very big featuring games from NetEnt, Betsoft, Nyx Interactive, Aristocrat, Leander Games, Thunderkick, Amaya, WHG, Elk Studios and a few other providers. Hello casino is regulated by Curacao eGaming and the UK Gambling Commission and so far we haven't seen any complaints posted against them. If you have any problems in the casino you can contact their support team which is available 24/7 via the live chat icon.

If you manage to make a withdrawal in the casino you will have to verify your players account. This is usually completed within 48 hours. All withdrawals have a 24-72 hours pending period and 24 hours payout to e-wallet accounts. Players can make deposits and withdrawals in the casino by using some of the payments providers available like Bank Wire Transfer, Moneta, GiroPay, Neteller, Paysafe Card, iDEAL, Skrill, TrustPay, Visa and WebMoney. The minimum deposit amount is only $10 while the maximum weekly withdrawal limit is $2,500.

All new players that make a first deposit in Hello Casino can use their 100% match welcome bonus. The minimum deposit amount to activate it is only $10 while the maximum is $100. The wagering requirement for all match deposit bonus offers in the casino is set at 25 x bonus amount. There is no maximum cash out limit from this offer and the maximum bet per spin limit is 30% of the bonus amount awarded. The minimum withdrawal amount is set at $25. After you use up the welcome bonus Hello Casino offers promotions for almost every day of the week. Regular players can also receive free bonus money from time to time on their account. The maximum cash out limit from all free promos is $150.

Games at Hello Casino

Hello Casino is mainly focused on video slot games. They have a wide offer of games from many software providers including NetEnt and Betsoft Gaming. Players also have a big choice of other casino games. There are several variations of poker machines available as well as table games. The live casino section features popular games like blackjack, roulette and baccarat. 

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User reviews marked with this logo are syndicated from LCB.org
Casino huge win channel LCB User in flag Posted on 2021-09-20 11:14:19

This casino very nice, support is awesome, indian players should plat here faster deposit and withdrawal.

Tyrus Zaback LCB User ca flag Posted on 2021-08-30 00:46:39

I rarely get free online bonuses from them nice site and games to be honest decent providers and games I likes the personally but when I join thier was a good welcome bonus I played its been years now

Jimmyiic LCB User gb flag Posted on 2020-10-31 12:36:27

ello casino has the best slots and the payouts arnt bad either..i play there all the time ..good bonuses ..somtime random free spins emailed to you ..my favourit slots ..megamoola ,centre courth , book of dead.. starburst..wildwild west..and lots more..i highly recommend playing there..give it a go ..

helena_kp LCB User mk flag Posted on 2020-10-12 14:32:18

Hello casino,i remember when they launched their casino they had some nice welcome offer 50 free spins.I was lucky enough as there were no wagering just real xash and maximum withdraw was 150€.Asked fir withdraw sent my documents for account verification and the money were instantly in my Neteller. After that i had several deposits but no luck at all.Must be months since i didnt play there,although they are great casino from my experience.

Killerk21 LCB User gb flag Posted on 2020-09-07 04:05:13

Like the casino great games for all news games added fastest from different sites casino. Deposit options is available for card ewalet etc from 10£ and withdrawal min 10, quick and easy option. Games run very smoothly and friendly staff for help with any problems. Recommended casino my best

jonplayers LCB User gb flag Posted on 2020-06-08 12:18:53

okay i back again after making my 2nd and 3rd deposit, and not a carrot over £1 win it just swallowed and ate my money playing 20P on megaways slot, no bonus spins onb neither occasion, make your own minds up dudes.

jonplayers LCB User gb flag Posted on 2020-06-06 16:12:34

heyyyy i lke it , where this little casino been hidiing signed up claim first deposit bonus, got plenty of hours playtime on my desposti, played some of my favorite games, megaways, and other net,ent games,, the games played very well, no complaints there, it, was all smooth runniing , no slow, and jumping and sliding, and overall site was great, ,nicel litlle regular wins on my slot i played, deal or nodeal megaways, and starburst is well run and fast spinning , compared to some starbursts on some sites are dreadful slow,, any i will also be definetly returning to play on this site, with my second deposit tomorrow, , and that is a rarety, for me to do that,, the bonus and loyalty points good too

sascha-andr griesert LCB User de flag Posted on 2020-05-21 06:23:56

Top Casino bin auch hier sehr zufrieden mit der Aufmachung und dem angeboten....Daumen hoch dafür?

taneyes123 LCB User nz flag Posted on 2020-02-19 09:10:54

hello casino has the best slots and the payouts arnt bad either..i play there all the time ..good bonuses ..somtime random free spins emailed to you ..my favourit slots ..megamoola ,centre courth , book of dead.. starburst..wildwild west..and lots more..i highly recommend playing there..give it a go ..

vigilance88 LCB User ca flag Posted on 2019-08-29 18:53:33

I've deposited a few times to Hello, but they seem to have gone down hill lately. They used to offer free spins no deposit on occasion and haven't had any in months. I've never cashed with this one... and probably never will.

Andrius P (PazerasWeb) LCB User gb flag Posted on 2019-07-12 01:54:57

Spend 500£ spinning from 1£ min and max wins was maybe 15£ maximum.... just grabbed me

perobet LCB User me flag Posted on 2019-03-18 11:34:32

I used to played there, but lately i dont have promotions and freespins like before last year from all of this group of casinos, something changed. First deposit bonus is not allow if you deposit with ewalets. I had withdraw without problem but must to wait 2 days.

JennJennca LCB User ca flag Posted on 2019-02-18 08:12:52

This casino is absolutely terrible. i dont know if they are going downhill or what but I deposited $66 and they stole my deposit and wont give it back. I provided them proof from their processor and my bank and they just say they dont care too bad. This casino is absolutely rogue.

shawnoshag LCB User ca flag Posted on 2018-12-05 18:58:55

Great software of all kinds here, crazy fast payouts and good support service, not many places take your money and quite often pay it back in great amounts. Obviously you need to be lucky but i find the payouts here amazing and would recommend them to anyone

derrick73 LCB User nl flag Posted on 2018-06-09 11:12:26

Hello casino is the best casino from White Hat Gaming, other sisters casinos are good but not as good as Hello casino. I received 50 free spins for signing up and got them without any problem. I won about 20 euro from it and couldn't manage to clear the wagering but luckily they also had great first deposit offer which I took without hesitation. They have great amount of games but unfortunately they did not have Play'N Go games and I hope this will change in the future. Withdrawal time could be better thou, at least Skrill wise. Via bank is quite fast, just as fast as via Skrill. If you want to play here, I recommend to read the terms first before claiming any of their bonuses.

kellie.browne LCB User gb flag Posted on 2018-05-27 23:09:48

Really enjoy this casino. & I have found that even if you're not a regular they always out the blue send you free spins/cash. You rarely get this with other casino's? Live help are very helpful & very quick, Would recommend to all.

PattyCovers LCB User ca flag Posted on 2018-01-01 07:45:30

I feel that this casino has the best live chat and customer support out there. Instead of getting right to the point they actually ask you how your day is and will have a conversation with you. When they have a no deposit offer on a restricted game they will offer you a free bonus instead as long as you contact them. That's all I am going to comment on about this casino but that's enough for me to continue playing here.

Mojo Jojo LCB User nl flag Posted on 2017-12-11 20:47:02

The only casino that greets you by visiting their website. I think it's a brilliant name for a casino and I must admit I never forgot this casino, not one bit. Hello casino has been around for a couple years now. Back then, an affiliate were offering new players 50 free spins on Twin Spin game and the best part? It was wager-free. This was an offer you simply can not refuse. First I couldn't believe that these kinda offers are really exist and so I opened an account and soon after, I opened Twin Spin and to my surprise, the free spins were really there. I played and won €70. I sent my documents and made my first deposit without claiming the first deposit bonus because I just wanted to cashout the free spins winning. Luckily, the minimum deposit was €10, which is the best feature of this casino. Normally, the minimum deposit amount a casino requires is €20. The next day I received an email from Hello casino saying that my account is now fully verified and the pending withdrawal will be processed as soon as possible. I received my money the day after and since then I am a big fan of Hello casino. No deposit free spins offer is still out there. I highly recommend Hello casino.

maiwen63 LCB User ma flag Posted on 2017-10-20 08:03:29

For my start at this casino, I won 100 euro with a bonus without deposit and I was paid without making deposit. after I made a deposit of 20 euro and I managed to make a withdrawal of 850 euro, paid in less than one hour. all is ok at this casino.

mazdacutie323 LCB User nz flag Posted on 2017-09-22 09:00:57

good bonuses. nice layout. always getting emails of promotions so they definitely put the effort in.

docentore LCB User ie flag Posted on 2017-09-04 00:50:53

I really liked the outlay of this casino, for a large casino with many games its very easy to navigate. Large range of games , and seem to be very update. Number of providers that are new to me. Number of bonuses you receive when you sign up (but have wagering)

bruno234 LCB User pt flag Posted on 2017-09-01 00:09:11

When i 1st signed up hello casino some years ago, through lcb, that also deposited there and in that lcb did not had the $3 to rewards 1st deposit :-p it was looking like a good casino, 1 year or 2 after that, i quite the online gambling world for a while. this year, i came back on track, logged in, account was still open, before deposit or withdraw i asked if my account was verified, answer was no, so i sent the required documents and after 24h was already ok, so it was good also in this point. so i tried to deposit using the same method as before (skrill), but was always giving error.... i tried other methods (c.c., neteller, paysafe), also was appearing the same error. i contacted live chat, thinking that was because of PT players was no longer accepted there, live chat said that PT players are still accepted, so i explained that i got error in all tries of deposit, they said "try to clear your browser cache, cookies, etc... and try also different browsers). i cleaned cache, cookies, etc... of all browswers i use (chrome, seamonkey, ie) tried to deposit, also through all the methods, and the error was still appearing there. so i went to live chat again, explained situation again, they only said "i´m afraid you must try another method" i said "all the methods are giving the same error" got no answer till now neither by live chat neither by e-mail. it was good when i created the account, but with the time stayed worst, and this year, at least for me,that casino stayed totally useless

MelissaN LCB User rs flag Posted on 2017-07-22 06:53:42

Thanks for letting us know. We're going to double check it with the casino and update the offer accordingly.

minizzZ LCB User nl flag Posted on 2017-07-21 21:51:38

Minimum Deposit of €20 required. Wagering is 25 times the total of bonus money, deposit and free spins. Wagering must be completed before any funds can be withdrawn. Also it's 50 spins, not 100. That's something totally different

Jan Velas LCB User cz flag Posted on 2017-07-03 00:20:51

After signing up for a deposit, I received a bonus. Casino terms exclude players from the Czech Republic to receive a bonus. I asked for technical support, what if I happen to win with bonus? The answer was: If the bonus is credited (without guarantee) and you win, you can withdraw After a week, do I ask for technical support again? Answer: I'm afraid the potential win would be removed. I've lost a lot of time with the casino and their bonus terms

WaroftheGods LCB User ca flag Posted on 2017-06-30 07:28:12

I use to play here lots not that long ago, until I was trying to play through the deposit bonus I accepted and it wasn't moving anywhere, bet after bet, it wasn't going down. Until I found out, at the time that only slot wagers with a bet of a minimum of .35 cents I think it was. Get real, be fair to your customers, and they in return will repay the favour with good reviews and spending more . Other then that I had no problems, hence the ok rating, good luck everyone.

tanunax LCB User ua flag Posted on 2017-06-27 07:14:56

Excellent casino with the best providers and lots of games. A lot of ways to deposit and withdraw money. For me, it's important that there is a e-wallet webmoney (this is the most convenient payment system for me). Website design is very beautiful and navigation on the site is easy.

bigbolox_ay LCB User gb flag Posted on 2017-05-25 23:01:49

Poor Support No deposit free spins are fake and you cannot win from them, it just leads to more bonuses and wagering and you have to deposit then wager some more....sounds confusing but one way or another they will try their best to avoid paying you.

sekky LCB User au flag Posted on 2017-05-02 00:11:00

didnt mind this one .. but i woudnt say it was anything overly great.. id sign u with other ones before this one any day :)

Łukasz Gołąbek LCB User pl flag Posted on 2017-04-05 03:10:13

It was a very long-time ago when I deposited twice on Hello, of course firstly losing no deposit of 5 euros back then. It was one of my first casino online platforms I actually tried. It was weird, design okay but longer I stayed logged in into Hello Casino, I started to lose motivation and willingness to actually play more. I did not even lost the deposited money but something weird just bored me and I was never back at Hello Casino again, sadly. The website is not so bad just average casino. For me it was awful experience...

Marina Nijhof LCB User nl flag Posted on 2017-02-08 12:05:31

Fine casino, a lot of different slots, good bonusses

chohlet LCB User de flag Posted on 2017-01-12 21:48:45

I played on this casino first tiome when they had the 50 freespins no deposit bonus LCB exclusive with no wagering requiments. I made a withdrawal from this freespins to bank and got it 2 days after that. Had to send verification documents. Nice site layout many games and 24/7 customer support service. Great bonuses and regular freespins for active players.

nashek LCB User pl flag Posted on 2016-12-08 13:45:51

Very nice site licensed also in Great Britain - it has galore of games to choose from, modern layout and poker client, among games are for example betsoft and netent games you can play nearly every net ent game here. You can also deposit using most popular methods like Skrill, Neteler, wire and credit cards. Site is on market for lnger time and is a trusted brand. Thanks

steeny70 LCB User gb flag Posted on 2016-11-04 05:23:52

this casino is so easy to navigate ....but thats what players want....and quite a good selection of slot games.....i recieved the free 5 bonus money but got nowere with it ....made a deposit ....won 50 then lost it again....will definately play there again.

robby8111 LCB User de flag Posted on 2016-10-29 14:17:04

Good Casino that offers a lot of nice promotions.

varvero LCB User de flag Posted on 2016-02-24 19:35:04

This is a good casino where i Occasionally deposit. Could cashout one time and received winnings fast After verification. They do have Frequent bonuses and free spins offers. Received free money only once which i lost. But all in all this is a Safe place to play at so i can recommend this casino!

p66 LCB User fi flag Posted on 2015-11-11 07:09:57

Customer service is a little confusing; They are very VERY friendly but I dont like that they pop out in the middle of my slot session and saying how well I'm doing :) And after all I lost all my money. I managed to cashout once and it was prosessec very quickly. After reading other players complaints about how slow they are on their withdrawals I'd suggest to proceed cautiously with this casino and find out more information.

bobaie LCB User ro flag Posted on 2015-09-24 17:07:26

To bad because they restrict access for romanian players! I did received 25 freeespins on The Invisible Man upon sign up. After that they send my a promo with 70 freespins(50 on starburst and 20 on Lights) for a minimum deposit of 10 euro, i take that offer quickly.In total i deposited 3 times ! i was very pleased by the support, they help and treat me well! 5 stars!

boleles LCB User rs flag Posted on 2015-09-19 17:00:59

Casino is very nice and support is the best too,i got there some free spins no deposit whit no wagering after i register.Got lucky and request withdrawal after i send documents got so fast reply that my account is verified and they sent me my money very fast.I will play there again I recommend this casino.

pascal79 LCB User gr flag Posted on 2015-08-27 18:06:54

I had made an account at Hello casino some time ago when they had some free spins offer for registration but i did not made a deposit until i saw that they had relaunched their casino and they send me also 10 no deposit bonus. Nice casino , good selection of games, live chat but i would like to receive more promos from them with big deposit bonuses.

Garland Greene LCB User fi flag Posted on 2015-07-27 18:50:00

Thanks for the free 10 bonus and that you didn't let me keep my winnings. Maybe i did something wrong maybe i didn't. But at least you can clarify what was the reason for taking my winnigs. I'll give you 2 stars because my friend was able to withdraw his winnings :)

Makerik LCB User fi flag Posted on 2015-06-08 05:58:28

Was positevilly surprised how fast they actually paid out winning from freespins when this groups other casinos have some major problems paying out. Support is sometimes a bit slow coming on, it can take like 10minutes and still no reply . Still going to be cautious when playing here and keep the winnings small :)

buki99 LCB User hr flag Posted on 2015-05-30 11:41:18

very nice casino, games are standard nothing new, live support is superb and i won some money from no deposit bonus the money was in my acc after validating my acc the next morning, superb verifyng acc and payouts are supreme, i will be depositor here for sure.

jbuijsheeschw LCB User nl flag Posted on 2015-04-06 01:21:10

good casino, decent promos

Johnajax LCB User Posted on 2015-04-02 10:41:21

I opened my account here because of this no deposit free spins, I got 10 euros from that sins and tried their games. I only have one complaint. That is that on their blackjack and roulette minimum bet is 1 euro and you can't find a room with smaller minimum bet. For blackjack that is OK but that is very bad for roulette. Sometimes I want to try some number with 50 cents or something like that but I can't because minimum bet is 1 euro and in almost every other net ent casino you will find roulette and blackjack with minimum bet of 0.1 euro. That is only lack of this casino.

barebones LCB User mt flag Posted on 2015-03-27 00:08:59

Unfortunately I couldn't receive the free spins for the sign up. I think that the promotion was great, as the spins were wager free. I made a deposit there and played Starburst but lost. Talked to chat and they were nice, so far I have no complaints.

Anchi LCB User rs flag Posted on 2015-03-26 05:53:47

Hi spancer kong1, Thank you. The list of restricted countries has been updated.

spancer kong1 LCB User hk flag Posted on 2015-03-25 18:46:56

this casino does not allow player from hong kong ...haha ...need to update the blog..thx

timidi LCB User Posted on 2015-03-23 17:34:18

this is one great casino, Players from my country are not allowed to claim 50 free spins but I tried this casino with my own money and I am very satisfied. Great site design, very simple and easy to use. Best thing is that they are very fast with withdrawal, I have one withdraw and money was on my account within few hours. Great casino

tod00RS LCB User rs flag Posted on 2015-03-21 19:49:34

This offer from Hello casino together with LCB is best no deposit offer I ever saw. Unfortunately I signed up at this casino before this offer appeared but still I had great time here. Made a deposit and played for some time and used their deposit free spins offer and little bit later I had 50 in my account and decided to see how withdrawal is processed here. Got my money to Skrill in about 15 hours. One more good thing with Hello casino is that they are offering many deposit bonuses ( usually deposit and get free spins) and their free spins are coming without wagering requirements. I advice my friends to play at this casino.

leannep LCB User ca flag Posted on 2015-03-19 17:12:21

I came here to double-reinforce and check that I had given Hello Casino FIVE stars. Yesterday on Facebook they said 'the next 25 people get 75 spins on Starburst'. Spins at Hello Casino have NO wagering requirement! They generously gave me the spins (even though I might've been AFTER the 25) and however many other people. I played for hours. Helloooooo Casino!

goranblack LCB User hr flag Posted on 2015-03-06 05:51:04

great casino fast payout and one with really possibility to win 5 star

mcbrisko LCB User gb flag Posted on 2015-03-02 18:13:25

Hi guys first of all this is my first post...... Hello Casino is the greatest thing since ONE ARM BANDITS!!!! haha Thanks LCB for the 50 free spins offer, i won about £25 of them but then got greedy and lost it all, but then i deposited a £10 and went on Cashapillar.... and BOOM £900 in one free spins bonus. Stylish casino, great software, excellent customer service and to put the cherry on top verification and payout was next to instant. I RECEIVED THE PAYMENT ON SUNDAY !!!!! THANKS HELLO CASINO. YOU'RE THE BEST!!!!!

jana112 LCB User Posted on 2015-02-28 21:56:15

Registered at this new and amazing casino only for these 50 free spins for new players, but I got denied from the free spins. So I made a deposit and got 50 free spins on a different game, just by depositing 10 EUR. And what is so amazing about this casino, that there is no wagering requirements for free spins bonus. Love this casino.

Schubi85 LCB User Posted on 2015-02-27 10:41:36

and again, 100€ deposit, no withdrawal.. abysmal.. torture? lost 300€ euro, biggest win 14€.. rogue!

Schubi85 LCB User Posted on 2015-02-27 08:07:35

great casino! no free spins with my deposit, money gone, no fun! are germans not allowed to win or have fun?!! loosin every time! god da** it! ..|..

Partyk LCB User lv flag Posted on 2015-02-23 08:05:29

Great casino great bonus 50 free spins witout wager is realy good think i like it but didnt win anything but its realy good place to try it ty for 50 free spins.Yeap and i like netent games they are realy cool.

Raptordinos LCB User co flag Posted on 2015-02-21 21:55:03

Good casino and 50 free spins were credited easily for a gentle attendant on chat, and support response is very fast. Little winnings during free spins couln´t be managed to a withdrawal but playing on this casino was a good experience, it looks great and have more software providers additional to NetEnt, and there are a blackjack table with low stake limit ($0.62), I love Blakcjack hehe. Thanks to Hello! and bye!

Bigfish LCB User Posted on 2015-02-17 13:40:50

Thanks for the wager free, free spins LCB! Awesome that they don't have any wager requirement on free spins, nor on any winnings with bonus money

Hello Casino LCB User Posted on 2015-02-15 20:04:31

Hi udacia, Sorry to hear you were unlucky with the spins. All our games display the factory return to player, for TwinSpin this is 96.6%. We have no control or influence on these returns, these are averages that are achieved over millions of game rounds. In case you play just 50 rounds there is the chance that the percentage is considerably lower. Best regards, Daniel

zuga LCB User yu flag Posted on 2015-02-15 11:02:43

It seems to be a grey area for Italian players, as the Rep for this casinos said this : " Italy is a regulated market so we are not actively encouraging Italian players to sign up in our casino." What this means is they would take players from Italy, but there is always that what if...

udacia LCB User it flag Posted on 2015-02-14 14:22:13

They accept italian players. Yesterday i've claimed their 100% welcome with 50 free spins on Lights. Netent slots features, scatter and bonuses were very hard to reach and in many cases impossible or once reached they paid nothing (Thief apart at the beginning). Very difficult to complete the wagering (even if it was only 25x on bonus only, not bonus+deposit). Livechat in italian language too and helpful. From payout i think that they don't have too many players. To LCB: modify the profile: they ACCEPT italian players ;)

Sommi LCB User pl flag Posted on 2015-02-12 13:48:30

Another good online casino in my opinion. The best thing in Hello Casino are their promotions - they offer free spins after deposit with WR x0. For example: for a very little deposit of €10 you could get 33 free spins in Piggy Riches or 25 FS in Gonzo Quest which is like 50% deposit bonus with no WR. Withdrawals take like 24 hrs by Skrill so it's not so bad.

leannep LCB User ca flag Posted on 2015-02-11 21:06:24

Ok you guys - sorry about so much ranting - I got my wire transfer & it was 1/3 what was expected. Then I whined & cried in my beer here on LCB (go ahead and erase that much ranting if you want, moderators) - GUESS WHAT....they just gave me a HUGE bonus (huge in my opinion!) and some spins onto my account because of the inconvenience. I'm Hoooooommmme! I have found my New Mama. I am In Love. Can't believe it - they are the BEST. Cheers !!! : )

hoodie2 LCB User se flag Posted on 2015-02-09 01:52:36

New casino, starting out strong and professional. I got 50 freespins with a total value of €12,50 with no wagering requirements just for signing up. Incredible generous welcome bonus imo. They also have a great Live-chat support and fast payouts which I appreciate a lot. I hope they will keep up the good job. I think I am going to make my first deposit on this casino real soon. :)

leannep LCB User ca flag Posted on 2015-02-08 14:48:15

Hello Casino - to be a bit more clear - I do know what 'fields' you mean - there's a blank for IBAN, for SWIFT, for Account, then the personal information. Thanks very much. LeanneP

leannep LCB User ca flag Posted on 2015-02-08 14:46:28

Hello Casino : thanks for your kind attention there. I am normally an Ecopayz user - i hope you can get that! There is a bit of discrepancy in your instructions regarding how to fill in the form. I was told to fill in the IBAN and leave the account number blank. Then I was told to fill in the IBAN with 'filler' (a bunch of 1s) and leave the account number blank. That is on an e-mail directly from the cashier department, which I still have. By account number you have not specified what you want - eg inst # + Branch # + Account # or maybe Branch # + Inst # + Account # - without all three of these, you will never be able to transfer into a Canadian bank. Now you are saying to 'fill in the account number' but I, again, don't know what you mean. You would have to tell me if you need spaces, etc., also. I still have not received my wire transfer, though I have manually sent my account numbers (the branch, institution and account number) through to the cashier department. Hopefully you can come to an agreement about the format of the wire transfer withdrawal form. In the meanwhile - I don't have a VISA but I can buy a re-loadable VISA that is intended for the 'net - they sell them near my house. Can I ask - would that work? Sometimes they are called 'Vanilla" cards. This particular one is specified 'reloadable'. Thanks, LeanneP

Hello Casino LCB User Posted on 2015-02-08 10:56:14

Hi mrohacek, I guess your disappointment could have been prevented by reading the terms of our No Deposit Free Spin campaign, your country in one of the restricted ones. - Winnings from free spins have NO WAGERING requirement! - Winnings from free spins are capped to a maximum of EUR 150; winnings that exceed this amount cannot be withdrawn and will be removed from the account. - Free Spins promotion is only valid once per person, household, ip adres, player account and only valid to verified players - Restricted countries: Belarus, Bulgaria, Estonia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russian Federation, Slovakia, Ukraine. The reason support asks you to send an email is that sometimes we do make individual exceptions to players from these countries, in case we have the impression they are serious in interested in our casino and not just the free spins. Best regards,

Hello Casino LCB User Posted on 2015-02-08 10:42:38

Hi Leannap, For withdrawals with banktransfer outside the SEPA area (EURO area) you can just fill in your account number + SWIFT, you can leave IBAN blank. We can also withdraw to VISA, Skrill & Neteller, these withdrawal methods are much faster, only conditions is that you woud have to make a deposit with one of these methods first! Best regards,

linastante LCB User de flag Posted on 2015-02-07 20:37:32

I have read the last reviews I can't make any comments on withdrawal, I just like their offers and freespins with low wagering. Live chat isn't the quickest, but once they are there, your questions will be answered. I remember having some 'error' messages, sometimes the website was buggy. But overral, it seems to be trustable casino.

leannep LCB User ca flag Posted on 2015-02-07 14:04:30

I want to like this casino, too. I'm playing in Canada and it's wire-transfer only for withdrawal. They ask for a number called IBAN, but that number doesn't pertain to Canada - Canada doesn't use IBAN. They got my banking information but it has been since 31st January. Still - I will try one more time after this withdrawal money comes, to see if it goes more smoothly after the first one, because, well, I had some good plays on there. Sometimes a long wait for the chat operators, I agree, but I won't be giving up without seeing how I feel after I finally get this wire transfer. It's only $60, not exactly breaking the bank, here. Cheers.

mrohacek LCB User sk flag Posted on 2015-02-07 03:57:58

Hi guys, want to share my negative experience with this casino - the suppot was quite - not quite but absolutely SLOW (30 mins to reply) and not willing to help my issue at all. I should have received the bonus and i didnt, and the supp told me something like "send email here and MAYBE you will be credited" ... LOW! Dont recommend this casino, without question - and please, make everything towards that you will not must contact the support in late night hours - maybe you will not receive the help until 6-8:00 :D It sounds weird, but is real.. although my good experiences with vegasberry and fenixcasino, this seems worse.

Hello Casino LCB User Posted on 2015-02-04 15:49:02

Hi Viky, Italy is a regulated market so we are not actively encouraging Italian players to sign up in our casino. We have put this in our terms & conditions to confirm to regulatory bodies that we are not actively targeting this market. If you want to play on our website this is no problem, we will respect your registration. Best regards

yapro123 LCB User Posted on 2015-02-04 14:04:30

Interesting online casino. My country was not eligible for 50 no deposit FS, but rep of casino credit it for me , big thanks. Also take note, All FS in this casino have no wagering requirements, this is very great, i like it so much! Bonuses also looks good, and i am looking forward and i am going to make my first deposit in this casino very soon!

viky LCB User it flag Posted on 2015-02-04 00:24:13

Hello Casino does not allow players from Italy ???? I played yesterday! I true you must update!

ChokeDee LCB User de flag Posted on 2015-02-03 22:54:16

I wish we could have more slots to play but overall it is a nice casino. Pretty fast payout. I didn't even have to send some docs to verify my account which is good. :) Taking bonuses here is not that bad because you don't have to wager much like some other casinos. Had some delay between spins. Try it out yourself.

Hello Casino LCB User Posted on 2015-02-02 21:02:37

Hi Helena, I'm not sure whether you got it right here.....the game we are giving free spins on upon registration is TwinSpin not Starburst. As regards the conditions for our no deposit free spins: https://www.hellocasino.com/bonuses/no-deposit-free-spins - Winnings from free spins have NO WAGERING requirement! - Winnings from free spins are capped to a maximum of EUR 150; winnings that exceed this amount cannot be withdrawn and will be removed from the account. - Free Spins promotion is only valid once per person, household, ip adres, player account and only valid to verified players - Restricted countries: Belarus, Bulgaria, Estonia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russian Federation, Slovakia, Ukraine. Best regards, Daniel

helena_kp LCB User mk flag Posted on 2015-02-02 18:24:24

New Netent casino with 50 free spins ,of course i am interested,since beeing huge fan of Netent games i cant miss offer like that one.I really liked the fact that they are giving 50 free spins on Starburst,but when you look at their Terms of the free spins,they are not free at all,you need to deposit and after wager the bonus again.I don't like offers like this,either its free or its not ,in this case not,maybe they are decent casino,still don't know,because i haven't deposit there yet!

beck841 LCB User gb flag Posted on 2015-02-01 14:08:41

Being ignored is rude and the only way i got a response was when i said "FORGET IT", and not actually checking why the spins were not there is unprofessional and being told "yes i did" when i asked if they was granted, instead of "let me check that for you" like anyone would expect from live chat would have been more professional. With any other support that would have been sorted straight away not in 3 hours. Talking to different people in the same chat window? Threeway conversations? thats not professional either. I will get the comment deleted meaning you took the time out to reply. I did find that support process unprofessional.

Hello Casino LCB User Posted on 2015-02-01 08:08:55

Hi Rebecca, I'm sorry your first impression was such a poor one. I can confirm that we had an issue with adding the Gonzo's Quest mobile spins. Unfortunately we only found out later that this problem was caused by our own platform, support wasn't aware of this. Support tried to help you, whilst in fact they could not. I just want to show you the timestamp in our system, which shows that support did initially issue the mobile spins on time. They issued you the spins on the desktop version later on, so you could still use the spins. 2015-01-31 15:46:57 HELLO25GONZO1 USED 2015-01-31 12:01:05 MHELLO25GONZO ISSUED I can imagine you were not happy about the experience in our casino, however I'm disappointed in your assessment about our customer support being rude and unprofessional. I have read the full correspondence history and couldn't see where and how they treated you rude. The conversation seemed to be well received by yourself as well, I have sent you an email with the full correspondence history, I hope you can point out to me where you think it is our support was rude because that is a very serious accusation. Best regards,

beck841 LCB User gb flag Posted on 2015-01-31 16:23:04

I received an email offering me 50 fs on starburst and 25 on gonzos quest if i make my first deposit. So i deposited and received 50 spins and then i had to go back to live chat for the extra 25 on Gonzos Quest. I was told the spins were there, but they was not there and it took me over 3 hours to have the spins granted after talking to live chat several times. I found them quite rude and unprofessional, i was ignored half of the time and when they did talk to me i was talking to three different people in the same window tab. I kept getting logged out and all the quickfire games weren't working. They tried telling me it was my browser, even though i tried on three different devices and i had the same problem on all of the. In order to get the spins i deposited for i had to suggest they apply them again on PC. Very badly trained in customer service and very ignorant. Instead of checking why the spins weren't there, they kept making excuses and advised me to check again later on. I will not be wasting my money and time on a casino with poor customer service. First impressions says it all to me. Dont waste your time here.

seculla LCB User mk flag Posted on 2015-01-30 03:43:23

Hello Casino is new casino which have Microgaming, NetEnt and 1x2 Gaming games. There is also LCB Exclusive welcome Free spins for new players. I've played them and won about 5 euro, so I kept playing and won 30 euro. So because I'm not so lucky lately I'll just take this 30 euro. I just need to deposit trough Neteller to be able to withdraw via Neteller. I recommend every player to register here and he will face a very friendly support, and fair gambling. My rate 4.5/5, because "nothing is perfect" :P

leannep LCB User ca flag Posted on 2015-01-29 23:50:05

Went on - friendly staff, probably very busy today because of the free spins offer. No wagering requirement on the winnings - an amazing offer...whew! Twin Spins was ROASTING hot today - at least on mine - I had several with 4 lit-up reels and one with ALL 5. I don't know how common that is. I will put one of them on the low-roller screenshots page. The max cashout is $150. I got up to around $75 (on a 15cent spin!) and decided to cash out - almost more interesting to see how well that goes. It's a wire-transfer only withdrawal - at least, that I can tell thusfar, as I haven't deposited yet. But for sure- so far, so good. Good game selection and smooth-running games, once you get going. Fairly easy to get around, too, once you figure it out. Good one! Oh, uh, 'Microgaming' is going by another name..?

galata86 LCB User Posted on 2015-01-28 21:32:21

I just opened account here and I must say that this is great casino. I took 50 free spins on starburst and make about 10 euros. I continue to play with that money on table games, I have a good run but at the end I lost all. But that is not important. I tried a lot of different games and I must say that I love what I saw. They offer great net ent games with great graphics and you can play all in browser without download their program. So I think that I will play here again.

bgdadu LCB User ro flag Posted on 2015-01-25 09:28:25

Another great looking netent casino.I tried to deposit here and take the first deposit bonbus but they don't give it to Romanian players.That's too bad because the wagering is only 25x.Maybe I will deposit here without a deposit.Nice casino.

Siral LCB User Posted on 2015-01-22 01:25:03

It seems other players are not experiencing this issue. Until I figure out the problem, I will rerate this casino to three stars for the time being.

Siral LCB User Posted on 2015-01-21 22:44:14

Personally I find it annoying when there is a delay on a casino after every spin made, and this casino is one of them. For the amazing no deposit spins and the visually stunning website I rate this casino two stars.

bu4ina LCB User lv flag Posted on 2015-01-16 14:21:10

I like this new casino. Made registration about 5h ago, registration went easy with no problems. Deposited 30EUR and got an amazing first deposit bonus. Made wagering requirements and at now I am waiting for cash out. I am not happy that cashout time is 96 h. But i like this casino.4 stars from me.

Hebatus LCB User fi flag Posted on 2015-01-13 09:07:10

Nice casino. I got 20 spins to Starburst no deposit after registration and customer support fast and friendly

residenceNelis LCB User nl flag Posted on 2015-01-12 21:31:32

Pretty nice casino looks like same to vegasberry and other websites;) i found an offer of 5eur no deposit and had a lot of fun with it, nice support people that are very kind and fast responding:) also big offer of games! and fast working site for me!:D good with payouts and pretty fast!:)

tiger1959 LCB User gb flag Posted on 2015-01-12 10:02:19

Once again a standard new netent/microgaming casino which is basically a duplicate to all the other 1000s of casinos out there that offer netent and microgaming slots. Also i have started noticing that most of the new sites only have a minimum of £1 stake on the netent european roulette which is a shame for us who want to play smaller stakes with the 10p/20p chip value. Overall its not bad but nothing special. games run fine for a new casino which no problems when loading. 3 stars

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