GRAND FORTUNE CASINO

PLAYERS FROM UNITED STATES ARE WELCOMED

Grand Fortune Casino

IS CLOSED SINCE 13/02/2024

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Grand Fortune Casino Review

Grand Fortune Casino is still quite a new online casino, especially since it only launched in 2014. This domain is a US-friendly site, and one which has a very regal and royal look to it, a grand look you might say. Grand Fortune Casino is available to play as a downloadable or instant play site, but also a mobile casino domain. Grand Fortune Casino is available to play in English or French, with the US Dollar or Euros, and the casino is licensed out of Curacao.

What can you get when you join them today? As a new player, you can claim a free $35 welcome bonus without any deposit being required. Simply enter the bonus code of 35NDBGF to claim this offer. When you make your first deposit, you will be able to claim either a 400% first deposit bonus worth up to $4,000 on slots, or a 150% match worth up to $1,500 on all games. Promo bonus codes of WELCOME400 and WELCOME150 are needed to claim these offers. Other offers at this site include daily promotions.

Visa, Master Card, Skrill, Neteller, ECO, Citadel Commence and Paste Pay can be used to deposit, funds at Grand Fortune Casino, whilst players can withdraw using Visa, Skrill, Neteller, Wire Transfers or ECO only.

Players based in the United States, United Kingdom, France and Italy call access regional toll-free telephone numbers to get help. You can also obtain assistance via live chat or e-mail, and those options are open to all players at the casino.

Games at Grand FortuneCasino

Being a US-friendly online casino site, it probably won’t surprise you to learn that Grand Fortune Casino is powered by Real Time Gaming (RTG) technology. This gives them a fairly predictable selection of games.

Grand Fortune Casino’s range of games includes slots, table games, roulette, blackjack and video poker. You can also find baccarat, table poker, mobile casino and roulette games at this downloadable, instant play and mobile casino site.

Some of the best available slots at Grand Fortune Casino include Achilles, Aztec’s Millions, Builder Beaver, Caesar’s Empire, Cleopatra’s Gold, Coyote Cash, Enchanted Garden, Food Fight, Fruit Frenzy, Funky Monkey, Mayan Queen, Naughty or Nice, The Three Stooges, White Rhino and Year of Fortune. Many more quality slot game can also be found at Grand Fortune Casino under the slots genre, though.

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User reviews marked with this logo are syndicated from LCB.org
Lochnessa4629 LCB User us flag Posted on 2023-12-16 21:18:11

The play through on the bonus is low which I love. The website itself runs smoothly and the selection of games is normal. Nothing special to speak of here. Never cashed out even though I had a bonus so I can’t speak on that. The games didn’t pay out very much for me.

therealpeteg LCB User us flag Posted on 2023-06-14 02:12:32

All the inclave sites are horrible except for punt. I won here too and could never cash out and they never replied to my emails. Scam for sure

Bretames94 LCB User us flag Posted on 2023-04-04 06:24:22

I didn't really like these casinos. The games are all the same and get old eventually. Just another average casino. Never was able to cash out and the verification process is kind of extensive.

ericadawn11-0 LCB User us flag Posted on 2022-10-30 23:48:59

It should be called grand joke the games don’t pay out the bonuses are nonexistent once you make a deposit and they will flood your inbox with offers that you don’t qualify for But they’ll still give them to you and then let you play through and get the Playthru done and then tell you that you don’t qualify for it

Kinggod93 LCB User us flag Posted on 2022-07-04 01:53:26

Bonus didn’t work and i can’t get anyone to message me back

Immaturseven37 LCB User us flag Posted on 2022-06-26 15:55:19

It's not the best neither the worst casino it's pretty cool and have all my favorite rtg games there payout are okay there live chat is sort of helpful

Grizz3 LCB User us flag Posted on 2021-02-03 04:08:15

This casino was a cookie cutter of the other sites like it. Never heard back on payout or verification. Wouldn't recommend.

Ccas30489 LCB User us flag Posted on 2021-01-07 22:12:00

Enjoyed this casino. I won a lot on welcome bonus but wasn’t able to withdraw cuz I haven’t deposited yet. Seems fair, fast support. Lots of bonuses to choose from.

barsalou6 LCB User ca flag Posted on 2020-06-24 14:26:04

Not the worst by any means. I kinda liked it except for the fact i felt like i was thrown into the stone ages and I couldn't hit a feature to save my life!

Will90 LCB User us flag Posted on 2020-02-07 20:01:39

Well there is a reason this establishment is on LCBs warning list. It would be wise to trust that warning because LCB knows what they're talking about. I deposited here a couple years ago. Made it through wagering, went through the gruiling verification process and waited. And waited. And waited... Two years later is till havent gotten my $250 dollar withdrawal. What's that tell you?

Prince Bhasin LCB User us flag Posted on 2019-11-13 01:40:52

This is a great casino. There live chat is a pleasure to deal with. There deposit options are numerous and there withdrawals are fast and quick. They have a lot of bonuses to choose from just be prepared to read the terms and realize there is rollover for deposits with a bonus attached. If you win they pay out quickly with no problems. I love this casino.

LadyEnygma LCB User us flag Posted on 2019-03-18 17:53:13

I used to play here and at their sister site Raging bull all the time! I had made several deposits and several cashouts. Now I see they have gone downhill. They are now blacklisted which makes sense. They locked my account! When I contacted them, they said I REQUESTED for my account to be closed. Total BS!! I am glad they are blacklisted because they deserve to be.

Natalie Yvonne LCB User au flag Posted on 2019-03-05 01:34:35

Sister casino to raging bull lots of bonuses but i won 1600$ off them and then another 800 withdrawral time was way over the stated timeframe and they then restricted my account saying i was winning too much. So now i am not allowed to collect any bonuses at all theres no chips and no cashbacks i think its extremely unfair.

Mojo Jojo LCB User nl flag Posted on 2019-01-21 18:25:02

Grand Fortune casino has been active for quite some times and I've never liked this casino to be hones due their poor support and ridiculous long payout time, some players even had to wait months to get paid and that if very frustrating. I still can't believe that this casino is still operating till today. I've always branded RTG casinos as the rotten ones despite there are a few good ones exist. Stay away from this casino, no matter how generous they are with freebies.

jonnypags LCB User us flag Posted on 2018-12-10 01:33:24

I agree with the other post quote, the customer service is terrible and not sure about payouts cuz I never got to that point but the casino set up itself seemed alright and if they can get their act together then, maybe they'll have a chance. I would try them again eventually to see if things have improved.

CnK4EVER LCB User us flag Posted on 2018-03-01 09:42:58

Haven't deposited at this casino before due to deposit options but tried their no deposit bonuses and I like the winning odds.

hansenrobj LCB User us flag Posted on 2017-10-18 04:10:27

LCB is right and this is another poorly ran RTG casino. I couldn't even get the cashier to load. LCB is absoltely right. This is another poorly ran RTG site that I advise against

MelissaN LCB User rs flag Posted on 2017-06-10 09:19:33

Hi sguzma, Grand Fortune and its sister brands have recently been added to our Warning list due to slow payouts, poor and unresponsive customer support. Please check your inbox.

sguzman LCB User us flag Posted on 2017-06-10 01:42:43

Hello, I am currently waiting on payout of winnings of several thousand dollars, but the casino is stalling, and questioning my account because of an old email that was used to open an account that I forgot about. I have never played multiple accounts, and I have lost thousands there over time, but now when I win, suddenly there is an issue. I was told today that there is an 8 week timeframe for payout, not the 5-10 days that is advertised for wire transfer, and I am also concerned because I discovered that, while the site is licensed, there does not appear to be a regulatory body with oversight to protect the consumer/player interests. now I am worried. has anyone else had payout issues--slow, or non payment?

MelissaN LCB User rs flag Posted on 2017-03-31 08:14:44

Hi kdean12, We're going to double check on this exclusive and update it accordingly. In the meantime, please PM me your casino username.

kdean12 LCB User us flag Posted on 2017-03-31 03:33:39

the bonus for 60 dollars is invalid they said now its 35

cheavener LCB User us flag Posted on 2017-03-16 12:14:02

well the first thing i disliked is how they went about their instant play, so frustrating, then again the entire first view is rather confusing,so i have to say other than the games they have im not crazy about it myself

kme1971 LCB User us flag Posted on 2017-03-11 01:35:40

I used to really like this casino until I reconciled my credit card statement. Either they or their payments processors tack on anywhere from $2+ to $3+ to the credit card transactions in the $25 to $50 range. Other casinos I am a member of only add on .25 -.50 for the same sized transactions. Not a fan of getting taxed like that without notice.

ballsdeep LCB User us flag Posted on 2017-03-05 17:21:51

Great fluid layout, reputable casino. It was all fine and dandy here- registration went without a hiccup. Thought to myself, YES found a new casino that is going to be perfect. Manage to wager a no deposit bonus to over a hundred bucks for cashout. Then the hiccup occurs- they tell me I'm not eligible because of my OLD mailing address. Shame because I really did love this place.

padrion51 LCB User gb flag Posted on 2017-02-27 11:59:28

This Casino has fantastic bonuses . Not just for new players but also existing players . Freebie coupons also and without a deposit . Wonderful Casino and new games all the time .I love this Casino

jumboscampi LCB User us flag Posted on 2017-02-19 19:04:59

I enjoy playing at Grand Fortune Casino. They have awesome customer service, good deposit and non-deposit bonuses, good turnaround on the withdrawals that you might submit for, on and on, etc. This is a reputable online casino that you won't mind making deposits into at all. Good tournament selection too. Good luck out there fellow players!!!

dg8884 LCB User gb flag Posted on 2017-02-13 14:14:52

At this casino it needs to deposit 3 times to qualify for no deposit bonus ! It has cool games because is rtg and the cash bandit and eternal love are my favorite but i dont like that i have to deposit 3 times to get a no deposit bonus ! was good had a little win not a massive one but good

crispyftw LCB User nz flag Posted on 2017-02-05 15:11:42

man so far this premo place . I live chattered to a support an ask them about LCB60FREE .He said should be good but next time i will have to deposit. Then i downloaded and signed up . logged in ,went to cashier verified my email and registered at cashier then selected coupons .Then i was stuck cause a $35 FREE coupon had been selected under active coupon ,so i txt Live chat and asked him what to do. Before i could type in my email address , he had put the LCB60FREE no deposit bonus into my account YEEHAH THANKS !!! The only problem would be if you weren't from one of the countries allowed to redeem these bonuses with this casino but that was written under info on the bonus back up on this page .Now im off to play.

mamagotit LCB User us flag Posted on 2017-02-05 08:49:00

This is a very "off" casino you are able to get SOME bonus codes if your lucky and LOOKING to find them.They see nice,but the gaming isn't good :( I REALLY WANTED TO PLAY HERE,alas.... here we go again :(

cntryboy LCB User us flag Posted on 2016-12-13 17:30:43

Claimed the 133 free spins from LCB, only won $12.25 on the spins. Is that a sign of how tight the slots are here?

hkatd LCB User gr flag Posted on 2016-11-25 22:46:26

At this casino it needs to deposit 3 times to qualify for no deposit bonus ! It has cool games because is rtg and the cash bandit and eternal love are my favorite but i dont like that i have to deposit 3 times to get a no deposit bonus !

AbbyLemmonsRozelle LCB User us flag Posted on 2016-11-17 00:48:07

thought this would be a good casino. but a word to the wise dont deposit then claim any no deposit bonuses without making a deposit or you will be shunned and cant do anything. they will still take your money but will no longer even offer deposit bonuses in ur cashier..

Stevens Sackett LCB User us flag Posted on 2016-10-20 09:17:33

had some fun and a little luck . have been having better luck at their tournaments fun casino

Lily LCB User us flag Posted on 2016-10-07 11:39:15

Hi j0eLheN, we've forwarded the issue to the representative, we will contact you as soon as we have any news.

LheNxxx LCB User ph flag Posted on 2016-10-06 02:57:22

I was trying to signed up from this casino... but i never finish signing up saying that i am BAN ... i contact the support and they said i am not ban... just try to sign up... but over and over again saying that i am ban... tired to keep on trying... but anyway thank for trying :)

Lily LCB User us flag Posted on 2016-09-12 13:33:41

Hi phaminez, I sent you a PM regarding the issue you had with this casino. If you'd like for us to reach out to the casino in your name, please reply to my PM and provide me with your casino username.

phaminez LCB User au flag Posted on 2016-09-12 12:42:22

claimed the lcb ndb. met wager, sent docs and deposited the $30 req in order to cashout. after telling me everything was fine and money would be sent, closed my account and ceased communication. do not play here. rubbish

alison4122002 LCB User us flag Posted on 2016-08-07 18:45:58

a lot of fun here. love the games they offer. will be telling friends about this casino.

Fedorfan LCB User us flag Posted on 2016-06-08 04:11:02

I have managed to win here, but get greedy every time and never cash out. Fun casino, and the layout and gameplay is smooth. I am pleased that they jumped on the Bitcoin bandwagon as well. That extra accessibility means there will be much more for me to lose there in the future. Also, the bonuses are frequent and moderately manageable if you don't get the greedy clicker finger I do when I win a little bit.

sharsangels1 LCB User us flag Posted on 2016-03-22 01:02:31

took grand fortune about a month to process my withdrawal

Bgdubs LCB User us flag Posted on 2016-03-12 06:51:43

i dunno, i kinda like rtg games... they are classicly reliable as far as that goes. i find the 3d slots to be overwhelming and not to mention, their payouts just aren't as good. but this could just be my own experience, who knows.

jcbossi209 LCB User us flag Posted on 2016-02-28 07:02:37

From the very beginning of the experience here, I was standing at my computer booing it as if some lame comic was onstage doing terrible jokes. I almost cant believe that rtg can even survive in the online gaming world where 3d slots and stuff exist. 1/2 star for failing as most rtg do

Jason FTA LCB User au flag Posted on 2016-02-16 07:27:39

Hi Sweetlings, Sorry to hear about your poor experience. Do you mind furnishing me with your username as I am slight;y confused as to what really happened. There are two verification processes. One is verifying your email upon registration and the other is verifying your deposit by sending the request docs. So I am not sure where the confusion came in. Looking forward to hearing back from you! Best Regards Jason

sweetlings LCB User ca flag Posted on 2016-02-06 22:59:07

I really wanted this to be the only real time gaming casino id deposit too and liked but after getting my account verified by a representative and her telling me everything was ok. I then deposited 100$ then i asked for a withdrawal but they said i had to send in documents which i then told them i was told it was already verified. so i asked for a refund bcack with the ignored multiple times finally 3 weeks later i did get my refund though so i guess its okay not going to be depositing here anymore though. ii always get my accounts verified before depositing incase stuff like this happens

coolsongss LCB User kr flag Posted on 2016-02-02 14:43:50

Ah, above it says that players from South Korea are welcomed, but, as I remember, it was not the case... (The story below happened over a year ago :) ) I registered in Grand Fortune and played in one freeroll tournament (probably, the title was Welcome Freeroll - this is good service actually for new sign-ups). And then, I just forgot it, hahaha. A few months later, I just logged in to check again the promotions, surprisingly, I won some prize which was over the minimum withdrawal !!! So, I went to Live Support to ask what I should do for the Account Verification process, etc. I was very happy with the prize, but, what I heard from them is that South Korean can't deposit ... And then, the agent stopped responding... Sadly, I should let go of one more good casino... :) Good Luck

mainou vue LCB User us flag Posted on 2016-01-02 17:41:40

Great casino last be tha it has combined bitcoins also seems trustworthy

chohlet LCB User de flag Posted on 2015-12-22 12:47:32

Same group as Ragin Bull casino , i did not deposit here but played the freechip and lost fast. But im sure they do pay because i already cashed out from raging bull and got paid fast, and this is from the same group and i think same owner, so i think you can trust this casino. Good bonuses and you have to decide if you wsant play RTG or not... 2,5 stars rating from me.

Jason FTA LCB User au flag Posted on 2015-10-20 15:05:12

Hi Ladies and Gentlemen, I am sorry to hear about your bad experience at Grand Fortune Casino. As per the terms and conditions, WE, the casino, do not currently accept any real money wagers from the following countries: SOUTH AFRICA, MAURITIUS, NETHERLANDS ANTILLES, ISRAEL, COSTA RICA. As for other territories, the terms are as follows: > USD PLAYERS ONLY * Only players from the following countries are allowed to redeem and/or make withdrawals on WELCOME BONUSES, FREE MONEY NO DEPOSIT BONUSES or MATCH BONUSES: United States and outlying areas, Canada, United Kingdom, Australia, New Zealand, France, Italy, Germany, Sweden, Norway, Finland, Singapore and Hong Kong. * Players from all other territories not mentioned above will be eligible to redeem and/or make withdrawals on FREE MONEY NO DEPOSIT BONUSES after making 3 successful deposits at the casino. > EURO PLAYERS ONLY * Players are only allowed withdrawals off ONE free money, no deposit bonus. Withdrawals on further no deposit bonuses will be at the discretion of the casino management. This term applies to non-depositing players only. This term does not apply to frequent depositors. If anyone is not sure about the terms and would like further assistance, then please feel free to get into contact with me and I will be more than happy to assist. Looking forward to hearing back from you guys! Regards Jason

alekudeandra21 LCB User Posted on 2015-10-12 07:33:33

had same experience like jingdrag (comment) and just like jingdrag i just uninstall the casino

romanr LCB User de flag Posted on 2015-10-03 07:23:55

its ok but same boring games

camelax LCB User it flag Posted on 2015-08-16 07:40:25

GREAT CASINO!!! Very excellent for all: chat, support, payments.....fantastic!!!

chillymellow LCB User us flag Posted on 2015-07-08 16:48:30

I enjoy playing at Grand Fortune and that enjoyment has been enhanced by a couple of really good spins and the efforts of the support staff to assist players, I usually am not impressed and don't like having to communicate with the casino and staff, but here it has been nothing but a pleasure all around. I like the bonuses, but I also like playing with no bonus so there is no playthrough or max cashout or restrictions on which games can be played. I have received a few free chips from Grand Fortune just for being a regular customer, and that is always nice, to log in and find free money waiting for me in the cashier. The games are the regular RTG games so there's not much to compare. Grand Fortune keeps up with the software additions and the only issue I have right now with them is that I can't see their tournaments, but I hope that gets corrected soon. They are working on it. After spending time with this casino, I have raised my rating.

kmundis LCB User us flag Posted on 2015-06-19 13:33:55

For the short while that I played at this casino, I was a big fan of it. They have fantastic bonuses, both no deposit and deposit, games that I am used to and good at, great customer service for the most part (it depends on who you get in live chat, as most are awesome, but there are a couple that are essentially useless) and though I never got the chance to make a withdrawal, they seem to be a fair and safe site. Sadly, after submitting my documents for verification, I was informed that my account was canceled for having made chargebacks at some other casino at some point in time. I asked for more details, as I have not made any chargebacks, and they told me they didn't have access to that information. I was quite saddened by this, not to mention confused. It is not the easiest thing in the world to find a site that a.) I enjoy and b.) is safe, both at the same time. Bummer. I will miss you, Grand Fortune and Raging Bull, and I will always wonder why you left me....:(

jingdrag LCB User in flag Posted on 2015-05-11 19:02:00

I had heard good reviews about this casino so i registered here and downloaded the casino but i did not deposit here , I use to play their tournaments only. After few days i got a a mail with no deposit bonus code . but it did not work in my cashier , I contacted their support they said they do not support my country. but as it is mentioned here on this site also it supports my country . I do not know i just uninstalled the casino.

irishdaisy LCB User ca flag Posted on 2015-04-03 08:53:06

What I like in particular about this casino is that as a Canadian I am able to play in my currency, which is not offered by all rtgs The games run smoothly and I have never had any problems with support when I have contacted them. They seem to offer many free spins and bonuses for depositing players which is a plus in their favor. I have yet to deposit here but plan to do so in the near future especially now after having read lots of the positive comments that have been made

uhdunno LCB User us flag Posted on 2015-03-30 21:29:27

I have nothing but good things to say about this casino, i cashed out on my np bonus for the full amount, and received payment as requested. No visible problems with receiving payout, and expedited even in processing. Their games seem to have a very steady high rtp percentage, and i would recommend this casino for those that like doing bank wires, they do them in like 1 week or less normally, once docs established and approved.

Gloriabe LCB User ca flag Posted on 2015-03-08 03:39:48

I have finally been able to download this casino. :) I have never played RTG tournaments and am now trying this out, only though the free ones for now. I was surprised too see that they had the games I really like in the Tournaments such as Triple Twister, Crystal Waters and Naughty or Nice, naming only a few. Buy in is free and they have add ons available. I like these tournaments. :)

73kdub LCB User us flag Posted on 2015-03-04 07:33:06

When this casino first opened of course I took advantage of the no deposit bonus offer to sign up and try them out. I had issues with the software and logging in to the casino I contacted live support, and I was not impressed at all, they were no help what so ever. Since then Grand Fortune has actually made many improvements and in my opinion are one of the best RTG casinos around. They offer very attractive bonuses for there players on a weekly basis, and they're customer service is much better. I like playing here and would recomend them to anyone.

radrose82 LCB User Posted on 2015-02-22 21:32:52

its ok but same boring games

dory99 LCB User ca flag Posted on 2015-01-15 12:32:31

Hello All, I have reviewed this casino with 4 stars in the past but really need to update this to 5 stars. I like RTG casinos and for a few years have been playing with Club World group essentially due to the good reviews on here and also receiving a couple of successful payouts from them. Lately the return here even in playtime with hundreds is absolutely disgusting. The customer service, perks and offers at Grand Fortune far exceeds what I have ever experienced with the Club world group. I am making my 2nd withdrawl from Grand Fortune today. Not a big one but a withdrawl in the least. We are stuck with a bank wire here in Canada when there is no ewallet avialble so the minimum is 300.00 and of course the fee to withdraw, so that sucks. Especailly with the exchange for US dollars on depositing. Sorry for rambling. I had several question regarding conflicting information in chat, although they were very nice and attentive the info I received was different on two occasions. The casino rep Schalk helped clarify and then an email to banking to ask another question not only resulted in a quick answer to my email but a request to call me personally to discuss. Within 10 minutes my telephone rang and I had a delightful, informative conversation with the finance manager. The withdrawl questions were clarified in detail, other deposit and withdrawl options were discussed and the call was ended with a feeling of confidence on my end and a decision to look very, very hard at where I am depositing. Grand Fortune has my vote for the best experience in customer service and I would recommend to anyone based on my experience over the last several months.

Cat50 LCB User us flag Posted on 2015-01-08 09:43:46

I got the bonus with no problem, thank you Mel. I did not notice an option for paste and pay and i do not like to put my Credit Card information on line. Hopefully soon there will be an option for that method.

Melcb LCB User au flag Posted on 2015-01-08 04:00:54

Update: this $60 (LCB60FREE) bonus is NOT expired. If you have any problems or queries please send me a private message with your username.

Luckynn LCB User rs flag Posted on 2015-01-06 12:37:40

Thanks for heads up viky. Bonus closed. Luckynn

viky LCB User it flag Posted on 2015-01-06 12:24:18

Please update: this bonus code is expired, I asked in chat and said me that. Very sorry!

jarga LCB User se flag Posted on 2015-01-02 10:00:58

Annie: it is not mentioned there but it is excluded Annie: sorry for that they say :)

jarga LCB User se flag Posted on 2015-01-02 09:59:26

tried to get bonus but it says: Annie: you are not eligible for this bonus you: are you sure :) Annie: as you are in a country excluded by coupons Annie: yes:) but our country was included :)

franee LCB User Posted on 2014-11-10 13:58:20

It is very average casino site I mean it's okay with the bonus given it's not that hard to wager it 30 times and is possible to pay out to your ewallet when you reach the required level

dory99 LCB User ca flag Posted on 2014-11-04 14:17:49

Just wondering if anyone has had a withdrawl experience via bank wire with Grand Fortune? I requested a withdrawl late Oct 31st. I received the usual automatic email and have not had any other notice since. I emailed banking support regarding a reduced fee offered by the casino rep some time ago, emailed the rep over 24 hours ago and no reply. I went on live chat this morning and received very jilted response to my questions and was told there were system issues and the payout would be processed today. I typically have great customer service experiences here but now and again there are a couple of reps that are not nearly as kind and helpful, maybe it is due to many people asking about their withdrawls. May be nothing to worry about but whenever I request a first time withdrawl I am always worried of them potential of run around. Any feedback would be great. Thanks

Cat50 LCB User us flag Posted on 2014-10-29 23:06:48

I think this casino has the potential to be one of the best out there. I have seen a lot of praise given to this casino and my experience was good also.

Gloriabe LCB User ca flag Posted on 2014-10-14 08:45:08

This does seem like a good casino, I used the no deposit bonus, I did not win but i still like it and others have decent things to say about it, I cannot download it now though, and therefore cannot play they dont have Instant version, I hope it comes soon, I would like to play Gloriabe

dory99 LCB User ca flag Posted on 2014-08-26 20:10:47

I want to add to the post I made above to share another experience I had today with Grand Fortune. I was sent an email from a manager apologizing for the chat session being ended by the customer service rep without any warning and for no reason. He apologized and as far as I am concerned has gone above and beyond extending superior customer service by creating some special offers due to the negative experience. I did not complain as that is not something I would typically do, so this action on his part took me completely by surprise. I just want to let everyone know what felt like a very negative experience has been completely turned around by the gesture of this manager, Schalk. Thank you.

dory99 LCB User ca flag Posted on 2014-08-26 03:24:59

I am wondering if anyone has the issues I do here with coupon redemption. even when receiving them via email or for instance TGIF100 on Fridays and they are always declined?? I had a chat session ended by the rep tonight? I have never experienced that before anywhere? Other than asking questions there was no explanations just ended, no questions answered. Very bad experience. ):

IWILLPLAY.online LCB User de flag Posted on 2014-07-25 19:53:08

One of the better RTG casinos. I claimed the exclusive no deposit bonus of 60 dollars after chat with friendly live support.

gilajikput91 LCB User my flag Posted on 2014-07-14 12:45:10

I CANT GET IT! Welcome to Grand Fortune Casino. Please wait for a site operator to respond. You are not currently in a chat session. You are now chatting with 'Michele' Michele: Welcome to the Grand Fortune Casino live chat service, how may I assist you? Michele: Welcome to the Grand Fortune Casino live chat service, how may I assist you? gilajikput91: hello there,i want to claim this coupon pls gilaikput91: LCB60FREE gilaikput91: i ve regster from LCB link gilaikput91: code= LCB60FREE Michele: One moment for me please gilaikput91: sure no problemo:) Michele: I am afraid that Malaysia is excluded from redeeming any no deposit and deposit bonuses

PlinyMan78 LCB User us flag Posted on 2014-06-29 14:16:47

I don't feel strongly one way or the other about Grand Fortune, as I typically avoid RTG casinos; but as a Mac user, I have to admit it's frustrating to be unable to play there with a web version. What truly confounds me about them is that they now have a fully functioning mobile app - yet still no instant play. Can't grasp the logic behind that.

seculla LCB User mk flag Posted on 2014-06-29 14:07:19

I've never had problems here. Never closed sessions, never problem with depositing/withdrawing. Generous and friendly chat support. Highly recommend this casino to all players 8)

yenxien LCB User ph flag Posted on 2014-06-22 13:56:22

I think Grand fortune is one of the generous casinos around..

play3r211 LCB User gb flag Posted on 2014-05-28 14:59:46

After I received a no deposit bonus code again and tried without being able to reedem it I contacted the live chat and they said that my country is restricted for the no deposit. I asked them why do I receive email with no deposit offers if I can't receive it. and they closed the live chat. After that I tried again for 3 or 4 times to open the live chat and they closed it again. They 5 time they said this : Welcome to Grand Fortune Casino. Please wait for a site operator to respond. Welcome to Grand Fortune Casino. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with 'Jonathan' Jonathan: Hi vict0rGFC: please close my account vict0rGFC: here vict0rGFC: I don't want to have nothing to do with your casino vict0rGFC: after you closed my sesion 3 times vict0rGFC: please do that vict0rGFC: and please remove me from your newsletter vict0rGFC: I didn't said nothing ugly or bad Jonathan: Please note that your query will be forwarded to the relevant department vict0rGFC: just close it vict0rGFC: please Chat session has been terminated by the site operator. they didn't asked me why or tried to change my mind. Don't play here and do not deposit in my opinion because if you will have a problem with your withdrawal or your documents you will get the same indifference.

play3r211 LCB User gb flag Posted on 2014-05-16 15:30:21

I just played here a no deposit bonus of 5 euros that was give to me in an email. First I wasn't able to use it and after I contacted the support they put 5 euros in my account. I played on my favorite game wok&roll but didn't had any luck. Don't know about withdrwal process yet but I will trie a deposit soon and mybe I will won something. I like them because other rtg casinos don't offer euro balance.

cristi1155 LCB User Posted on 2014-05-06 19:01:00

yeah negative comments about that casino...so i guess i wont take it.. i'll search something else

cheetahwind LCB User us flag Posted on 2014-04-22 11:25:45

I love the support in the new casino. 24/7 live chat, that is always available and ready to help you out in any way possible. The lack of withdrawal and deposit options for a US player could be better. Yet as long as the wires don't take forever, when I finally do win. I can live with 1 withdrawal option. The games play ok, I've noticed their is some server lag from time to time. Like I'll go 5 to 6 spins, each result coming back instantly. Then after those 5 to 6 spins. I get like a 10 to 12 second pause, like the server or the connection to the server is having a hard time catching up. This isn't the first RTG I've played that has had this exact issue. I remember the days when Rushmore group had this similar issue. Otherwise hopefully, we'll see a nice cash out in the future.

bothektieklive.nl LCB User nl flag Posted on 2014-04-13 09:11:08

They say LCB60FREE can't be redeemed at this time.

bothektieklive.nl LCB User nl flag Posted on 2014-04-13 08:59:07

I always love RTG casino's. An my country again not restricted :D That makes me happy

zuga LCB User yu flag Posted on 2014-04-05 12:36:12

Hi chilly, please PM me your user name so we can send it to casino and so you free chip can be credited. cheers Zuga

chillymellow LCB User us flag Posted on 2014-04-05 11:38:09

LCB60FREE not available at this time...

dory99 LCB User ca flag Posted on 2014-03-01 09:42:58

Not sure if any other Canadians are trying to play here but when I try to deposit in CAD it is not accepted, not set up for CAD? Not sure why there is an option to download for it? I have sent documents in, quite some time ago and still have received no response. Is anyone else having these issues?

zuga LCB User yu flag Posted on 2014-02-03 17:04:41

Hi Dory, do you mean that our link is not working or that you can't download the casino client once you on the site? If it is the latter I suggest you to contact customer support.

dory99 LCB User ca flag Posted on 2014-02-03 17:00:44

I cannot download this casino in the CAD version. I have tried pasted the link and it still does not work. Any suggestions?

grantplay LCB User us flag Posted on 2014-01-31 23:48:23

Gave this a try... new, so jackpot balances low. However, wagers played out fairly well - especially in Lucky 8. What was refreshing was chat rep "kiera" who was sociable and friendly. That made it worth depositing and trying my luck. Hope they do well as time goes on... Going to try ndcb EXCLUSIVE, if still active...

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