CASINO MATE

Casino Mate's customer service team is open 24 hours a day and may be contacted in a variety of ways. These include industry mainstays such as live chat, email, and phone. This is one of the things I enjoyed about them, however I would like to add that I would like to see the site incorporate a few more current modes of communication. The majority of players are on social media sites such as Twitter and Facebook, and this would be an excellent area for the casino to handle first-level customer service.

love love love casino , friendly support, good selection of slots I'm a fan

Pretty good casino have had 2 real good wins on here playing multiple games. Very simple layout on the mobile site which I like, but yeah defiantly a top for me

Very simple plain website. They offer good bonuses. Really like their hidden free spins on Sunday.. but theyre only on Quickspin slot. Never made a withdrawal hope to do it soon. Hope their 24 hour pending is just the max timeframe but its still shorter then most casino's with pending time. They should add some more slot providers now there are only a view.

I use to deposit here regularly I would say, I played the free tournaments too, really enjoyed that, but now they have changed over to a different Casino look, no download and there are no more free tournaments, and they do not have as many Microgaming games as they use to. I have not made a deposit yet at the new Casino, I may one day though not quite sure. I play on Casino Rewards now because I like the download version of Microgaming.

I found the support at casinomate fantastic. They are probably one of the most transparebnt casdinos gettin g around for australiabn players and the quickspin selction of games is fantastic . thumbs up from me,.

I like the layout of this casino and also the games on here. The bonuses look good. So far I have only claimed a no deposit bonus but I think I would really like to make a deposit and give them a go. Wagering seems a bit high like most casinos but I probably won't use the bonuses on every deposit anyway. So far I am impressed with the casino and hope to have success with them.

Great casino, simple easy interface and gameplay, customer support are pretty efficient and the rtp seems fair.

I’ve been playing here for years. Great casino, great withdrawals straight to bank account and great bonus money from casino support. Also received a hamper at xmas!!

Good selection of games and providers, friendly and 24 h chat support, with nice promotions , reliable, but a little slow to make a cashout

Slow KYC process when i try to withdraw the funds, it took upto 2 weeks like they try to get you hit the ‘reverse’ button of your withdrawal

I came, I saw, I played.. I won $7,000 that was in my ecopayz in under 72hrs.. What's not to like? Oh yeah, they also have lots of slots, great promotions, helpful support and a clean easy to use website ;-)

Generous and fun establishment that provides a unique twist on it's free bonuses for NDB hunters & new players alike in the form of a scavenger hunt every Sunday. Selection of games are well-furnished with a pleasing site layout. Next up is to actually deposit and provide a review as a deposit player!

Good selection of games and different promotions everday of the week.

i have deposited a few times at casino mate but i have never gotten any emails from them containing any no deposit bonuses. they send out alot of emails containing promo where u can choose between a deposit bonus or free spins on a min deposit of $20.

At Casino Mate I have been registered for a long time ago, and it is a great pity that I will not be able to use the offer of earn $ 3 LCB chips when making1st deposit. Casino I really like, and its design and quick support. Unfortunately, only one provider Microgaming, but sometimes I like to play and in such casinos.

i played here alot some time ago and then stopped, no withdrawals made however i responded to a recent deal with free spins and 10 dollar deposit. all in all i downloaded as the mobile version was limited as is the same with many microgaming type casinos. I played with the money and spins for a good two days but no withdrawal. Can t comment on the speed however given i have made only the one deposit recently im happy to consider continuing to play there for a little longer before i pass any more judgement. Good deals i have found emailed to me regularly so time will tell.

I have been depositing here for awhile lately, not too lucky, but usually it will happen, so will keep it up with my deposits. I do play the free tournaments here too, have won on then sometimes. Recently I was sent 100 free spins from this Casino, no deposit, each spin was worth 40cents, this was such a nice surprise, not lucky though to cash out. I like the Casino and will play here again. :)

I used to play at this casino all the time but they really annoyed me a long time ago. It was customer support and their poor promotions with stupid conditions. From memory they were a little unreasonable with what they could give and even if you deposited a heap of money it still wasnt good enough for them, no free spins, no no deposit bonuses nothing. Yeah i just stopped depositing, I dont miss them and they surely would not miss me.

Casino Mate become good mate one evening:) I have registered here couple of weeks ago and used their welcome bonus for first deposit. I lost very quickly money but i have in addition free spins on Game of thrones. And could you beliee,with one spin with minimum bet i won 100eur:) so after free spins i had little bit more than 100. But these spins had wagering requirements. So i thought that it will be impossible to wager such a big amount. I just enterd my favourite game Immortal romance and was playing with 60 cent per spin bet. and first time in my life i have got in wild desire bonus 4 wilds. And have won 560 eur. Later i already had 950eur. But from spins you can withdraw just 200 maximum so i didnt have mood and was playing with 3 eur per spin bet. At the end of wagering i had just 170 but was lucky to bring back 200 and asked to withdraw my 200 and some cents. As they say, everyt6hing over 200 will be removed automatically. I have got withdrawal after documents verification and i was wonder that i got 200plus cents. So maybe i was able to withdraw and 900?:) i have never asked for support for that thing because i will not sleep very well if i lost my winnings just because of dont understing rules:)

I have been a depositor in this casino for some time. They are one of the few Microgaming casinos that regularly send me genuine no deposit offers, mostly free spins either by snail or email. I did manage to cashout on one occasion and didnt run into any problems. this casino definitely can be trusted has good support and gives something back to reward their loyal players.

Sorry, LCB. The 30 free spins was given me by a mistake of the person in the Live Chat. You will normally not get the free spins when you sign up, only with the first deposit you get them.

I have never heard about Casino Mate until I read about the casino here. And it is nice to try a "new" Microgaming casino again. It is my favorite software after NetEntertainment. Besides the 1400 Free play you got 30 free spins at Pokies too. It not mention here, so you have to update that, LCB. So far I still use the money from the free spins :) Btw, the support is nice and friendly.

I have been playing and depositing at Casino Mate for a few years or so, and have not been that lucky with my deposits, I did have a win from some free spins they gave me and was very happy with this and cashed it out. I was depositing and depositing over the months and I was not lucky, I was getting quite down and out thinking, 'time to leave this place' which I did not really leave it but stopped depositing like I had been because it was getting me down with no wins, so I deposited once in awhile, and then it happened on my favorite games, a big win, and was I happy, not only with the win, but with the Casino.

Received a text from this casino saying I had 10 free credits and 10 free spins on Avalon Mobile - interesting as I'm guessing they received my details from a partner/sister casino. So I clicked the link and started playing the free spins. The free spins mucked up bit as I didn't receive all wins, but it was free money so I just carried on. Played a few faves: Break da Bank again, Agent Jane, Adventure Palace and the new Rugby slot. Only went up as high as $17 approx. but did enjoy playing for about 45 minutes. Will wait to deposit as all MCG slots seem a bit tight at the moment - maybe because Mega Moolah is over $11m??? Will review again once I deposit.

Well, I have had a cash out from Casino Mate. I am very pleased with the way it went, and am very content to play here in the future. I am so very very pleased with how smooth the cashout went, I had to send in documents to get verified and did personally have to go the extra distance to get something printed out and scanned, but it all was worth it. It was so quick too, I am now in and hope for another cashout again. I actually won on NB free spins, another big batch they sent my way and I WON! and wagered it. I am very pleased with Casino Mate. :)))))))))!

I have good experience with casino mate because they are very big site and offering a high stake bonus I had lots of fun playint their slots, well I must admitt it first goes hard because on big given amount you have to spend lots of time spinning to get a wagering , during that time it's avalon slot which paid good in this series now they also have avalon 2 so you can try also going for this game, bonus itself is cashable too I guess it was when I knew them + of course your winnings

I have spent a lot of money here lately and have been so unlucky, I have not had this happen for a long time, nothing was paying, the hot games were not paying me, I tried different bet levels and till zero wins. I love the game Georgie Peorgie Rhyming Reels and this game was very hot and it never paid zip. I came back over the week to try this Casino and nothing happened. I did though get a couple of great set of NDB free spins and a nice size NDB they gave me for being a regular so that helped somewhat but never won on this either. I think I was not paid because someone won the 7 Million Mega Moolah Jackpot and they tightened up the game at MG? I am not sure, I think so though.

pretty standard Microgaming, casino! but with huge scale of promotions:) really nice! they have very kindly support! and big scale of games, i know they had a very rare promotion with 30 spins of weird games where you can win bonus and you need to deposit to get that bonus you won on that games, really weird never saw that kind of spins, but oke;) welcome bonus is nice but 50x wager is really too much you have too be very very lucky in order to win from that. they need to make the wager less then 50 times! then it would be a lot better!

After i done that my free chip was not in my account so I asked help from the live chat.I didnr get the bonus ,so they told me i will get email from them.I didnt get anything from them and after that i contacted them vi live chat and after 10 minutes they gave me the free bonus.I had nice time with the free bonus playing Immortal Romance slot for a while.I must say they have really good support!

I joined this casino maybe before 1 month,i found an offer if you register with them and add your credit card details you will be rewarded with 10$ free chip.

I think this Microgaming Casino mate is a good casino with their awesome no deposit bonuses, the site looks great and most of the times I enjoy playing there. The chance to convert the no deposit bonus is very small but you have to expect that. I don't have difficulties to cashout my winnings till now so I guess this is enough to call this casino trustful.

I love this no deposit bonus promotions on Microgaming casinos.Casino Mate is a casino where I play mostly. I made there more than 500$ in deposit. Won some time Up to 200$ . Withdrawal came in 5 days. Talking about this 1 hour free play promotion . I made the biggest bonus. I got 100$ . Recommend this casino. 5 stars from me.

Casino Mate payed me again, a nice win, like the last time, I def will stick with this one. Armage, all casinos dont pay out to me, I have stayed with some microgaming and made so many deposits and they really did not pay me much, I then left them and tried another microgaming one and stuck with it if it payed me near the beginning. I have found this works for me, I left Riverbelle casino, it never paid me, I spent a lot of money there but it just never paid me, others like it and stay I left, and tried another. However, had I stayed at riverbelle after spending so much money there maybe one day it may? have paid me a big win? I dont know, I chose to leave. :) Gloriabe

This casino like many others, few deposit bonuses and some promotion for existing players :) bwt gloriable, i believe that you gambling many years and know that slots pays the same in all casinos :) i mean chances

Well, I have again deposited into Casino Mate, and it is not paying me anymore, quite disappointing, Lucky Nugget always pays me off and on, maybe Casino Mate takes a little longer? It did pay me some after a few deposits, but not lately, will it pay me again? I dont know, that is the chance you take, I like the tournaments here, they have Leagues of Fortune off and on, I really like this game, some really big wins from this at other microgaming casinos I have had, I hope it pays me again like before, they did give me a great set of free spins, before which really suprised me and will keep me here if it continues, Gloriabe

I just started playing here after reading about someone wining $3000 from a $30 deposit, I had a go at Casino Mate, and did deposit about $150 then started to win, about $400 but played it out, trying to go for a big win, did not happen, but I will go back because i liked the way it paid me out at the games, AND they game me some free spins, a good set of free spins.

no bonuses for players from Romania

Playing the time limited free no deposit bonus was funny and i liked it, but in reality there is only very small chance to obtain any real winnings because after depositig you must rollover remaininga amount X more times but this time already with your deposit .. and it pains a bit more like rolling only no deposit cash :))

Good microgaming casino, also reputable, but i am not so experienced with them, played 3-4 times, everything was nice except my bad luck at this casino.

This casino was first named Casino USA. I had an account at casino usa but got blocked because of multiple accounts. I was a newbie back then and didn't really know how things work. But after a while I registered at Casino mate because I thought it was new. I deposited and again got blocked because it was actually the same casino as before lol. With time you learn :) Now I better watch out which casino is which and which sisters does he have.

Okay few words about casino mate. The site is very professional way, I enjoy the way it is made , with attention to every detail and the dark styled sheet. Site is fully trusted and withdrawable, payouts here are fast and secure, so it means whatever you win you will surely get it. They offer their fans a facebook profile, youtube channel and twiter following so you can get connected with them ;) They are also up to date with the newest playtech games, many fantastic games slots, craps, scratchies, roulette and table games are here. On top of that you will get super deposit bonus depending how much you want to put in up to 200 free. I surely can say this one Microgaming is worth recommending. 4 stars.

I joined this casino cause i liked theyr offer. You have 60 minutes and 3000 $ to win in the casino , any amount that you win over 3000 $ is considered winnings and is yours to keep , up to a maximum of 100 $ . In order to transfer these winnings from the bonus account you will have to make a minimum purchase of 25 $ and make at least 100 bets. I liked it and decide to give it a try , managed to won more than 100 $ over the 3000 $ given at the start in less than 1 hour , strugled to make 100 bets without loosing to much so i could claim all the bonus. I talked to support , they walked me trough with the deposit and the bonus was in my account instant. I started to play The Lord of The Rings slot for a 90 c bet and was fascinated with it. It had a few great features and a progressive bonus that can be won even with a 90 c bet , i won it 3 times a bronze 1 worth 15 $ and 2 silver worth 100 $ each. I wanted to tryout other slots so moved to Lions Pride a 100 lines slot that gave me nothing and lost 100 $ from my balance without receiving any bonus round. Even the rollover was a bit big i didn`t mind that at microgamming casinos cause they are a lot of fun and i`m enjoying myself. So i went from slot to slot and even tryed out black jack for a 10 $ bet , but i did not win any at black jack and walked from it no gain no pain :). Jumped directly at queen of the jungle whit a 1.80 $ bet from a 150 $ balance , i`ve catched a few good payouts from the freespin feature and the bonus rounds but did not managed to go more then 400 $ in my balance , i played quite a bit ( 5-7 hours ) that`s how much i like this slot and walked away with 370 $. Now its more than 1 year from then and i`m still playing at this casino , making deposits and withdrawal every week. It`s a trusty casino to play at. Best Regards guys

To play on the casino mate was enjoyable. I have to tell the all of the story. I did not read the terms and conditions but i saw they give 3000 € free play bonus for a hour to play. The maximum collactable bonus was 100 euro. Any higher money will be removed and the max 100 euro be credited on your account. If you claim that free play you must to keep in my something! You can not able to claim the free play bonus and the tier 3 match bonuses both. If you play the free hour and you collect the bonus from it you are not allowed to get the match bonuses too. When i started ym story at the casino mate was promising. I automatically get the free 3000 € free play. I allowed to play in a new window only and when i am finished the bonus i am redirected to the casino and needed to deposit 25 euro before I can activate it. At the cashier i made the necessary deposit. About in a minute the deposit and my bonus are credited. I had 125 €. I thinked they have the normal play through what is the micro gaming likes. They have 40 x play through and 100 bet are required to able to make a withdrawal and for the craps players: this bonus is not made for you, from the 100 € of the free play bonus has 800 x play through. Seems like they not like the craps players with bonuses because all kind of bonus has the same mad craps play through. For my luck i do not like the craps playing. I m played on the kings and queens. i take a little money in that 15 min when i was on it. I must have to wager my money a lot time. i visited the jane blond slot with 45 c stake. i played the most of my gaming on the casino at the jane blond. I was silly and played at to high stakes and thet thing is drives to my end of this bonus. I can not claim any tier bonus from them so i left them.

Question. Im new to playing. I played at Go Wild last night. They have had their license since 2009 and dont have phone service except a number to leave a mssg. They are independant. Which means what? I asked in live chat why they dont have phone support and all she kept saying was soon. Is this standard practice in some casinos?

Btw, in their Loyalty program section they still have the 30 free spins and free play tabs, but they lead back to the standard bonus page. This means they've removed the promotions recently and still haven't erased all the traces of them.

Hi armz79, We check the bonuses on a regular basis and I can assure you the bonus was there at the last checkup - they have obviously removed it since. As for the bonuses Amanda stated in your chat, they're not entirely correct either; the Casino Mate website states 100% up to 150 credits. 25% up to 200 credits and 50% up to 150 credits, so these are the correct bonus amounts. Our link leads to the casino's landing page, which no longer features the freeplay bonus, which also means they've changed it in recent times. Hope this helps and thanks for heads up. Luckynn

i joined Casino Mate from the link above and the bonus says 100% and 30 free spins on thunderstruck 2 but when i went to redeem them from chat was told never have they had free spins as a bonus heres my chat session...and surprisingly mine too was with Amanda... Amanda: Hi there. Amanda: How may I assist you? Me: hi how are you? Amanda: Good and your self. Me: i made my first deposit earlier and when i joined it said i would recieve free spins but i cant find them Me: not bad ty Amanda: Please could you confirm your membership number? Me: vcmr0037516027 Me: tanya louise reynolds 06/04/1979 Me: Casino-Mate Software: Microgaming Player Bonus: New players receive the option of FreePlay or a Welcome Match Bonus. With the FreePlay offer, players receive $/€/£2,000 complimentary casino chips and 60 minutes to play. Players can keep up to a certain amount of their winnings. Alternatively, they can choose their Initial Match Bonus on their first deposit: 300%, 100% or 35% with 30, 100 or 350 free credits respectively. First depositors also receive 30 Free Spins on the Video Slot game, ThunderStruck 2. Deposit Options: Wire Transfer, UKash, Click2Pay, ClickandBuy, Bank Transfer, Visa / Master Card, Neteller, Other Life down under is a breeze amongst the koalas and the kangaroos. At Casino-Mate, players can play at the Australian-themed casino, which caters to a global community, as well as to the Australian sector. The games are built on the Microgaming platform, and as such, offer high quality graphics, sound tracks and rewarding opportunities. Casino-Mate offers a rainbow spectrum of games, prom... more > Amanda: Thank you for your patience Tanya louise. Me: yw Amanda: Unfortunately we do not offer free spins on the Casino-Mate account . Amanda: This is the offer we have for our new players: Amanda: You will receive 3 Match bonuses on your first 3 deposits made with Casino Mate. 100% up to 150 credits. 25% up to 125 credits and 50% up to 150 credits! Me: then why atleast 3 casino pages say free spins Amanda: I will not be able to talk about other casino, however in our casino we offer the offer above. Me: im not talking about other casinos im talking about casino mate Amanda: For our new player we offer the 3 tier match bonus: You will receive 3 Match bonuses on your first 3 deposits made with Casino Mate. 100% up to 150 credits. 25% up to 125 credits and 50% up to 150 credits! Amanda: Is the way we welcome our new players we do not have any other offer Tanya Louise. Me: so you said but one sec and il get the links Amanda: Which link are you referring to? Me: http://www.lcb.org/casinos/casino-aus.html Amanda: Thank you for you patience. Amanda: Unfortunately That is not our web-site. Me: http://www.casinoaffiliateprograms.com/affiliate-programs/star-partner/ Amanda: Unfortunately that is also not our site. Amanda: Please visit www.vegaspartnerlounge.com to view all the casino's. Me: these are where i got all my other casino bonus offers from and never had an issue Amanda: I understand but we do not offer the above offer you mentioned above. Me: well ill be posting this chat session on the forum and maybe you might want to get these sites to remove your casino....

STAY AWAY STAY AWAY !!! This Casino is no good at all.I advise to think carefully before making a deposit. I got an email from them-in truth had forgotten that I had registered with them. I contacted their support-very helpful and they gave me my account details etc. Influenced by the seemingly high regard for them in reviews I deposited and slightly increased my balance. I was then suddenly logged off and couldnt log on again. I contacted their support and the following is a copied and pasted word for word discussion.I have only removed my name and personal details. everything else is the same: -------------------------------------------------------------------------------- You are now chatting with Amanda -------------------------------------------------------------------------------- Amanda: Hi there. Amanda: How may I assist you? Me: hie i have been locked out of my account Amanda: Please could you confirm your membership number? Me: just a mo Amanda: How are you today? Me: fcmr******09 Amanda: One moment please I will be with you shotrly. Amanda: Please could you confirm your First Name, Last Name, and Date of birth? Me: m*** **** 2*-1*-19** Amanda: Would you mind waiting a quick moment while I check my records? Amanda: Thank you for you patience M**. Amanda: I have checked your account M*** and so that really your account has been because you have been deemed because you have been found to be high risk. Amanda: Is there anything else I may assist you with? Me: not understanding you,high risk of what Me: my account has been done what you havent said Me: read what you just typed not understanding it Amanda: unfortunately I do not have all the details. Me: details of what? Me: you say my account has been..been what? Me: read your statement Me: are you there/ Amanda: I am so sorry about that . Me: about what? Amanda: hey only said that you have been deemed because of begin a high risk player that is only the information I can give you. Me: so can i have my money back? i deposited yesterday Me: after i had a chat with this platform and retrieved my account number after you sent me an email.so can i have my money thet i deposited back.got no qualms if you have decided to lock my account but i deposited yesterday and have a positive balance.can that be refunded/ Amanda: I will send an e=mail to the risk department the will be able to help you. I dont know what sort of risk I am supposed to be.I have lost money all over the place. I play with my money my details always given etc. Nowhere have I given any false or misleading info. They are scammers through and through.You have been warned!

i got wit dragon777 the same bull.... when 5 depositing getting 300% = play with 20 after i have asked ,all good, do i qualify, ,i made deposit after ok from them, and then say same ,after 3 hours, and at the end got nothing

casino Mate and casino UK is one of the same! casino UK is the old name,I ask at online support. so casino Aus get casino Mate and when you download it,you see casino UK! very strange all this.

Hi tamali55, Please could you send me your account details so that I can investigate the matter for you? Much appreciated, Curt

DO NOT PLALY HERE!!!!!! if you transfer money to play at there casino, they tell you the bonus will be credited in 2hrs. That doesn\'t happen. Then you contact them for the 300% match and they make up stuff, on how you don\'t get it, and how you only get 100% after you specifically ask them on live chat..\"do I qualify for the 300% bonus?\" they say one moment while I check your account and then, they come back and tell you how you do. So you go and make the deposit and tell them the money is in...and then they say how you will get the match bonus in 2hrs. Then you don\'t. I have been waiting well over 3hrs. for now what they tell me is only 100% match. Now I am left wondering if I will ever get that! If you want a great casino....play GO WILD, they give a bonus everytime you play....and it is credited INSTANTLY through live chat!!! and they are pleasant and inform you well!!!! so DO NOT PLAY HERE...UNLESS YOU LIKE TO BE RIPPED OFF!!!!!!