MONTECRYPTOS CASINO

@Julie Cale - could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

I have sent emails and been rude to by chat staff yet received no replies. I have screenshots to prove how crooked this is. whenever I deposit I click on one of the bonus offers in my cashier. they are never applied. I go straight to chat staff or email when there is no-one and am told to send screenshot of offer of course it is no longer available and has disappeared as I have already selected it when I just deposited. on one case I was able to send a screenshot but was then told. SEND OUR TERMS AND CONDITIONS in your cashier . I explain I have no idea as this is yo ur site not mine and minutes ago u said u never even had that offer. I was then sarcastically told IM SURE U MUST BE VERY VUSY and promptly hung up on I gave it one more chance an hour ago for 50 pc and freespins bonus not surprisingly it is not given and I couldn't get anyone on chat but sent immediate email but they will stay it never existed it I didn't come soon enough both lies ihave screenshots to prove these chat conversations Shame as I liked it at first. still heard nothing and Linda the chat rep would have 2 be the rudest rep in my hundreds of casinos dealings please be careful

I was absolutely loving montecryptos when i first signed up/had a bit of a poke here. The selection of games and providers was really doing it for me and i generally ha a good feeling about the casino. Then... earlier today i was settling into couch lyfe for a session, all excited to play Joker Reelz (my new favourite game) and was even more excited when I saw he 30% Bonus on Mondays. I checked out the terms and whatnot to make sure I got the bonus and there were no codes or anything and the info suggested it would be applied automatically. So i deposited $16 ($6 more than the minimum amount required to receive the bonus). Andddd nothing. No bonus was added to my account. So very very disappointing. Anyway, I attempted to contact support to find out wtf was going on and live support was conveniently unavailable.. So I began playing- in hindsight I should have probably waited until after I spoke with support however why should I wait!? I mean the ONLY reason I deposited in the first place was because I felt like a session... If I had wanted to not-play I wouldn't have gone on the website in the first place. I feel like this is stating the obvious but I promise it is relevant to my tale. So yeah, I had a few pushes and played a few games and all the standard things one does when at an online casino. After probably 20 minutes my entire deposit had been spent and I had barely even had a winning spin let alone a feature or anything that really gets the dopamine going. I eventually got through to customer support (conveniently once my entire deposit was gone- literally the minute I got below 10c boom customer support was there and "willing to help" So I was speaking to Bruno about the bonus not being added and all he said was he would have/could have added it to my account had I not played anything. After speaking for a little while I said the whole situation was poor form to which he responded something like "thank you for the honest feedback, we appreciate any and all feedback" then ended the conversation. Wow. I found that to not be very supportive AT ALL. In fact, I found the whole experience to be wholly disappointing and never before have I had any casino support speak to me like that/end the conversation abruptly without actually helping me. In fact I've never had a casino f up a bonus like that, refuse to apply it and then just end the conversation. Im very skeptical about the legitimacy of this casino. I am almost afraid to have a decent win because I am certain there will be issues with withdrawals... and if that is the case I know that I will not be able to rely on the customer service representative for any sort of support. Perhaps it is just Bruno.. Im not sure. So be very very wary of this casino. Enjoy the great selection of games but don't expect to win anything either. Oh I should also mention that I made another deposit after this bullsh*t with bruno and the bonus I had previously missed out on was available for selection at the cashier... whaaaaat!?

Sorry to hear that Speed1975. Could you please private message me your casino username?

Had an absolute horrible experience. Be extremely cautious over money crypto. Made first deposit. Got welcome bonus. Usual terms. After a huge successful completed playthrough. Got the account from initial deposit of 30 and bonus of 30 (60) total. To about 350. After completing rollover fairly of all spins less than 5 bucks. Decided to play a couple of black Jack hands. Nothing high either simple 10 dollars a hand. After a few hands up and down. Decided to cash out at 380. Sent in kyc docs and waited. After 4 days of hearing nothing went to chat. Extremely unhelpful. Just told to wait for email or payout. After a few days of hearing nothing. Went back to account to see 60 in my account with withdrawal rejected ?. After going on chat saying didnt get explanation or email. Extremely unhelpful saying violated terms. I clearly stated a few hands were played not even making a real difference to the balance. All after playing with real balance fairly completely large rollover. Didnt get time of day. Wanted to speak to manager. Basically got off. Then disgusted just want my initial deposit back. They said because I took the deposit and bonus in the first place would have to do whole thing over and rollover. I legitimately got cheated out of about 350 !!. Absolutely disgusting. My suggestion a horrible experience..avoid !!

Following my previous comment, upon logging back into the casino. I was given the lesser of the 2 deposit bonuses that failed to load at the cashier. Even though I’m entitled to the bonus, unless the deposited amount is intact, most casinos, including MonteCrypto will refuse the claim. And in the event of a system error (such as this one) I think the aforementioned rule should not apply

Either a shill casino. Not sure how this has a high rating. I have had my pending withdrawal for a week for 700 and and sent in all docs. Verified. No response and was promised it 2 days ago. They cancelled without reason. Pretty shady so far.

Defiantly my #1 casino, initially i was put off due to the fact they don't have many Live Casino bonuses, however i came to find out that its much better to be playing in RAW anyways. Furthermore once you become a VIP player you have access to a loyalty program but its real perk is having a dedicated account manager and support which was very helpful when needing to resolve issues.

Despite all the negativity below, i find the casino offers great bonuses in terms of their size! Also the game graphics are great and the website looks visually aesthetic.

@Trinzies- please send me your casino username in PM inbox and we'll ask The Casino Rep to assist you.

How do we contact support? The interface reminded me Crazy Fortune and the same issue I had there whereby the bonus (eventhough) I selected and activated during deposit process but it never applied to my account. Not the best first impression

This casino have good graphics and most popular games also terms is mild. Recommended for beginners player who want fast and dynamic games .

I very much agree with all of you the customer support is tragic, however in their defence it has gotten better over the last few months. As active depositor there i must say onces you are set up with regards to documentation everything gets easier. Not to mention from the moment i became a VIP on their platfrom i have had a personal account manger that has been able to help me with all the issues that i have been experiencing. Furthmore the VIP support is light years ahead of the normal support.

Bonuses didn't apply upon 2 deposits. Contacted support. Belligerent attitude. Denied promotion was valid. Then said promo will be added automatically. Provided 22 spins with value of 10c per bet as recompense. Will not play with this casino again.

@highroll2013 - please private message me your casino username so that we can ask the Casino Rep for assistance.

Wow. I am a member at a lot of casinos, and I have never been treated as badly as what I have at Montecryptos. I have made 13 deposits here in the last 2 days or so and in that time I have had $5.50 taken from my account because of a glitch, I have had my 40% bonus not apply, I have been lied to and told that I successfully played some free spins that I have never even seen let alone played, and I've been ignored and disconnected from live chat staff more times than I've deposited. And after all this disgusting treatment, NOT A SINGLE ISSUE HAS BEEN RESOLVED. The same excuses popping up over and over. I am disgusted at these people and the lack of customer service....

Hello soperskaft, This promotion is still active for players from Norway, Finland, and Germany. Player gets 120FS which are divided into 5 days, first 4 you receive 20FS each day and on the 5th you receive 40FS. Upon checking you have received all the spins but you played only first 20. You didn't come back in the next 4 days and you didn't use the rest of the FS and that's why they are expired. Sincerely yours, MonteCryptos

@soperskaft - please private message me your casino username so that we can ask the casino rep to assist.

Stay away from this Casino. They do not honor their deposit bonus with freespins. According to their own page you are supposed to get 120 freepsins after your first deposit. They say that they have discontinued this promotion but its still on the main page. Even in the T&C it clearly states that this promotion will last untill 31.12.2019. Ridiculus.

Montecryptos Is good they give a very generous cash back Mondays. Have a great selection of games. VIP program with Dan and support team are all about satisfying the player!

Great casino to spin!! The games are fantastic and the support team are tops!! Daniel from VIP is the best for any sort of questions or bonuses!!!100%

Hi, the first time i brought up this issue i had the right bonus but your site had different minimum dpeosit than lcb site promo. Now i had different bonus? hehe anyway alright i looked at my account and there is no spin, how do i claim it?

Hello fredos386, We are really sorry for the bad experience you had so far... However, please be advised that the Free Spins were not credited to your account since you have claimed different offer than the exclusive one for LCB. Still, we are very excited to provide you with an exclusive Mega Spins as a good will gesture on the following game: The Golden Owl of Athena. Hope this will satisfy you!

Hi fredos386, please send me your casino username and we will check with the casino rep what happened.

Bad experience, basic site with technical difficulties. Do not honor lcb promotion and therefor did not receive any free spins with my deposit etc. Support was rude and didn't care much about me they seemed just pretty satisfied to have taken my deposit and didn't want more of me. Well, easy to say i never returned.

Great atmosphere here! I like the games and the experience from the free spins here. pretty cool. Unfortunately I deposited 40 eur to test the welcome bonus but I lost them pretty quickly...

Biggest joke ever lol Joined a longer time ago, using the promotion link for 11 Freespins on signup.. Well , First of all I didn't receive any kind of Activation Link. Then of course, when i did try to log into my account ''activate your account''.. The Problem... It seemed like the whole Page was still a complete technical mess, because the Chat wasn't working at all. After countless attempts of contacting the chat & what not.. The chat finally was available & they activated my account or did resend the email (decades after joining tho) When I asked for the Freespins they seriously did tell me that they won't be available for me because they already did expire... ...like its my fault that your software was a pile of shit back then lol