ALLREELS CASINO

I made the first deposit from the card - the money did not come to the account, although they were debited from the card. In the chat they said we do not see money and could not help with anything. I do not recommend making deposits in this institution, since it cannot properly configure its payment systems. The money came with a delay, but the sentiment remains. I had to call the bank to find out where my money went. While I remove this casino from the black list, I recommend to be careful when depositing to this casino with credit cards.

Hello Haward93, Thank you for your request. I will try to explain the situation and make things clear for you. Maybe it will help us to go further and settle the matter shortly. Many casinos use a verification method before to proceed any withdrawals. They are reasonable actions intended to protect a financial data of a player, to confirm the ownership of an offered payment system by a player, to maintain a safety payments and withdrawals and also to prevent and detect any fraudulent and criminal activities. You can read more details about this in T&C paragraph 10 on our website. For this purpose we have requested a billing information from your Skrill wallet for the last 3 months with all operations made on your account during this period and to confirm the ownership of the wallet. Our Financial department sent you over 7 letters with a required information but instead we got some old data of the 2019 year from you and we got nothing what we were asking for to make sure it’s your wallet. You were not able to show us operations which were made for the last three months from your wallet and ignored our letters about this. That made us suppose that you probably cannot prove the ownership of this payment system or were trying to hide some important information from us with the purpose. I believe there could be another reason from your side as well so i will be glad to hear your details and everything what you may need from us to help you to decide this situation. As soon as you will be able to send us all the necessary information that was requested from us and we make sure that the wallet belongs to you and there were no place for a fraudulent and criminal activities - we will send your win. In case if you have any questions please visit our Live chat - we will be glad to assist you. Best regards, Mila Dozenspins/Allreels Team

Hi hawar93, Could you please private message me your casino username? We'll notify the casino rep as soon as we get your account details.

I registred and won a nice sum of money on this casino. Then the hell started... no mater how many times i send documents and no matter how many times i ask email support or live chat support for help they keep sending the same automated respons. I have no other choice then to try to get it solved here on LCB. Why dont you even try to help your players?? And why dont you pay me?

Thank you, Mila, for your reply. I was playing 21 of April in the afternoon. I had many spins which crashed and I was forced to re-enter a slot. And also loading of the slots took really longer than it usually takes at other casinos. I see in your logo Dozens Casino so in that casino I played recently as well and everything was fine. I believe that probably it was temporally problem. I dont need any compensation I lost my money not because of the technical problems :) I will continue to play there and hopefully I will rise my rating from 3 which I gave to your casino now :)

Hello Vanilipas, thank you very much for your feedback about our new brands. The problem with lags as you describe could possible be a temporary technical problem it seems because now everything works correctly. I also wanted to ask you the time of the bet when you faced a problem for the opportunity to check the session and to add a compensation amount in case of the problem. Thank you once again. Mila. F - Allreels online casino

I joined them recently. I have started with first deposit bonus and it was 100% plus 100 free spins on Book of Sun. Before my deposit I verified my documents, they approved them very quickly. But I didnt enjoy playing too much. I like selection for slots and also menu is good for me, I can put my favorite games on the list, to open them on another tab. But only games from very few providers I was able to load quickly and to play without lags or like I call it "non stop spins". And this is not a problem of my internet which is very fast or laptop which is also not bad. Also I lost my balance but had quite long gaming session. One reason was lagging games and another that had some good runs:) In general it is really good casino just needs technically to improve.