9 Dec 2015 - Temporarily closed due to license taking longer then expected to be renewed.? Mermaid's Palace has been added to the warning list for slow payments. The casino rep has proved to communicate well and assist in checking player accounts and the withdrawal statuses. However, players still find themselves waiting at least 2 months for their winnings.
User reviews marked with this logo are syndicated from LCB.org
happycat86LCB User Posted on 2015-09-15 19:56:54
0.5
I never received my payout. I didn't even use a bonus code when I deposited. they told me that my withdraw was approved. its been over 3 months. Still nothing . they owe me $2000.
Cat50LCB User Posted on 2015-06-27 18:10:52
0.5
I would stay far away. I do not like this casino at all. Sad, i like the games but the casino itself is a non funny joke. They did not wait for your deposit, so why wait to be paid? I also wish you could give negative stars.
barebonesLCB User Posted on 2015-03-24 21:13:33
0.5
Joined this casino long time ago along with Atlantis Gold. They are sister sites, so the free chips and bonuses are always the same with the same terms. Decent support and games, poor bonuses. Better stay away, in my opinion there are more trustful Betonsoft casinos, you can see the average score they have, it means people aren't happy there, I wasn't either.
CASINOMANIAC101LCB User Posted on 2014-12-29 09:26:14
3
Like the games here but the tournaments never payout much and you really never do win all that much here. I give this casino a 3 star rating.
jadeLCB User Posted on 2014-11-26 15:07:16
3.5
I did review Atlantis Gold which is a sister along with Treasure Island, but I left out a few things that I should mention because I think these things are so stupid. I am almost positive that if you have read most of these post you will have already learned the things that I am going to say, but they are worth repeating. If they are repeated enough times the casino group might see some of the posts and change their ways. Probably not........ LOL. They give out a lot of free spins. Normally that would be a good thing. Not at these casinos. The free spins are ONE LINE and most of them have 50 lines, making one line seem even smaller. So after your 100 spins, yes they will go all out and give you 100 spins at times, you may still have won $0.00. Another issue is that if you have received free anything at one of these casinos, those freebies are counted at the other casinos, even if you have not opened an account at the others yet. So when you, if you sign up at one of the other casinos, you may not be entitled to any freebies. Slow payments is such a regular thing that LCB tells you about that in their review. Let me say that eventually you will get your withdrawal money if you are persistence and stay on their payment department with regular contact by email, etc. But don't give up on your withdrawal because if you do they do too................
GloriabeLCB User Posted on 2014-10-28 00:59:46
3.5
I am a member here and have played often with the free spins that were available to me, I did not deposit I just took the free spins, although they were not the full free spin just 1 line, I then was told that I had to deposit if I wanted more free spins, so fair is fair, I took and took, now it is my time to give back with deposits, I think this is fair, So bottom line is I need to deposit to play, I have heard some say they win here, I think I will deposit soon into a Bet on Soft casino, one cannot take and take, I need to deposit, :) Gloriabe
helena_kpLCB User Posted on 2014-10-16 16:09:17
1
The minute i registered here ,my account was blocked,why?? because i used many free chip in Atlantis Gold Casino !!! When i contact hem to ask why I did get that answer ,but when i told them,that i have few deposits at Treasure Island I was told ,that they will unblocked my account ,but only if i deposit right a way.Funny people ,thats but nooo thanks!
iDarkLCB User Posted on 2014-09-18 02:19:28
0.5
Mermaids Palace -a part of well know complicated group casino's ( Treasure Island Jackpot, Atlantis Gold), latest release. I am deleted AG and TIJ because get bored of 1 line promos..offcourse, had unlucky session with these two. I don't like the support, promotions, high wagering requirements and all the stuff at all.. This one has same line as brothers, so nothing new for me. Just took 20 fs offer , made some cents , lost in a second and thats it.
cookieismeLCB User Posted on 2014-06-26 05:13:46
0.5
Why did I even bother to give them a quarter of a star - LCB you need to add stars on the negative side!! like - and then a star - this place is a complete joke along with their sister casinos Treasure Island and Atlantis Gold - and their free spins are a complete waste of time!!!! Live chat is a whole other joke alone - they are not helpful and promise much if you just deposit - then when you do and have a question or problem forget it they never answer....stay away!!!!!
loriandwilsonLCB User Posted on 2014-06-09 20:30:02
0.5
Don't go here!! You will never get paid!!! I have never been so frustrated with a casino as I have this one for sure. All they do is keep giving lame excuses why they haven't paid me yet......BOGUS!!!
0.5
I never received my payout. I didn't even use a bonus code when I deposited. they told me that my withdraw was approved. its been over 3 months. Still nothing . they owe me $2000.
0.5
I would stay far away. I do not like this casino at all. Sad, i like the games but the casino itself is a non funny joke. They did not wait for your deposit, so why wait to be paid? I also wish you could give negative stars.
0.5
Joined this casino long time ago along with Atlantis Gold. They are sister sites, so the free chips and bonuses are always the same with the same terms. Decent support and games, poor bonuses. Better stay away, in my opinion there are more trustful Betonsoft casinos, you can see the average score they have, it means people aren't happy there, I wasn't either.
3
Like the games here but the tournaments never payout much and you really never do win all that much here. I give this casino a 3 star rating.
3.5
I did review Atlantis Gold which is a sister along with Treasure Island, but I left out a few things that I should mention because I think these things are so stupid. I am almost positive that if you have read most of these post you will have already learned the things that I am going to say, but they are worth repeating. If they are repeated enough times the casino group might see some of the posts and change their ways. Probably not........ LOL. They give out a lot of free spins. Normally that would be a good thing. Not at these casinos. The free spins are ONE LINE and most of them have 50 lines, making one line seem even smaller. So after your 100 spins, yes they will go all out and give you 100 spins at times, you may still have won $0.00. Another issue is that if you have received free anything at one of these casinos, those freebies are counted at the other casinos, even if you have not opened an account at the others yet. So when you, if you sign up at one of the other casinos, you may not be entitled to any freebies. Slow payments is such a regular thing that LCB tells you about that in their review. Let me say that eventually you will get your withdrawal money if you are persistence and stay on their payment department with regular contact by email, etc. But don't give up on your withdrawal because if you do they do too................
3.5
I am a member here and have played often with the free spins that were available to me, I did not deposit I just took the free spins, although they were not the full free spin just 1 line, I then was told that I had to deposit if I wanted more free spins, so fair is fair, I took and took, now it is my time to give back with deposits, I think this is fair, So bottom line is I need to deposit to play, I have heard some say they win here, I think I will deposit soon into a Bet on Soft casino, one cannot take and take, I need to deposit, :) Gloriabe
1
The minute i registered here ,my account was blocked,why?? because i used many free chip in Atlantis Gold Casino !!! When i contact hem to ask why I did get that answer ,but when i told them,that i have few deposits at Treasure Island I was told ,that they will unblocked my account ,but only if i deposit right a way.Funny people ,thats but nooo thanks!
0.5
Mermaids Palace -a part of well know complicated group casino's ( Treasure Island Jackpot, Atlantis Gold), latest release. I am deleted AG and TIJ because get bored of 1 line promos..offcourse, had unlucky session with these two. I don't like the support, promotions, high wagering requirements and all the stuff at all.. This one has same line as brothers, so nothing new for me. Just took 20 fs offer , made some cents , lost in a second and thats it.
0.5
Why did I even bother to give them a quarter of a star - LCB you need to add stars on the negative side!! like - and then a star - this place is a complete joke along with their sister casinos Treasure Island and Atlantis Gold - and their free spins are a complete waste of time!!!! Live chat is a whole other joke alone - they are not helpful and promise much if you just deposit - then when you do and have a question or problem forget it they never answer....stay away!!!!!
0.5
Don't go here!! You will never get paid!!! I have never been so frustrated with a casino as I have this one for sure. All they do is keep giving lame excuses why they haven't paid me yet......BOGUS!!!