SUN PALACE CASINO

Kept having me resubmit the same things to verify my withdrawal and then when it finally went through I never received anything. Customer support then said after it had been approved that I wasn't eligible for my withdrawal because of a previous bonus

Final update from my side as a player from Bulgaria: My complaint regarding Sun Palace Casino remained unresolved. The core issue was that the casino allowed the bonus process, gameplay, wagering completion, and account verification to proceed normally, but the withdrawal was later refused based on bonus/eligibility terms. From my perspective, the main concern is not only the final decision itself, but the timing of enforcement. If a player is not eligible for a bonus, this should be clearly blocked or prevented before the player deposits, plays, completes wagering, and passes verification — not only raised at the withdrawal stage. Casino Guru reviewed the complaint, but the case remained unresolved. They also publicly confirmed that Sun Palace Casino has a No Reaction Policy on their website and did not cooperate with their Complaint Resolution Center, which made mediation extremely difficult. I also contacted Sun Palace Casino directly to ask for a valid additional complaint/escalation path, but no clear resolution or valid alternative path has been provided to me so far. A further concern is that, after support confirmed my account is currently not eligible for any promotions, the system still sent me a “Coupon Redeemed” email for a deposit bonus, stating that bonus money would be credited once a deposit is completed. In addition, Sun Palace is displayed here on LCB as accepting players from Bulgaria, while no-deposit/sign-up bonus offers are also shown on the casino page. From a player’s perspective, this creates a serious inconsistency if Bulgarian players or specific accounts may later be considered ineligible under the casino’s own bonus terms. I am not asking other players to take my side blindly. I am simply documenting how the situation looks from my perspective, based on the sequence of events, the responses received, and the promotional information shown publicly.

Received the $20 bonus then the 50 free spins using the code. Good selection of games. Not a bad site

Did not recieved the $10 I actually got $20 for sign up. So thank you SunPalace for the money to play your games. I had fun while it lasted. Was quick fast and easy.

It’s other matter of choice I think. The casino itself has the good games but not for me as I am not familiar enough with games they offering but if someone knows what game to choose for playing, I suggest that give them a try as you have chance to test your luck for free from here at LCB

Not bad at all, I just registered, verified email, and received $20 chips to play. Let's what happens next. Best wishes to all players.

Nothing much to rave about. I found the games familiar because its RTG software. Otherwise the site is user-friendly and bonus offers are about as frequent as other casino sites. I didn't find anything to bring me back.. Just lacked grabbing my attention.

Experience was ok. Decent customer service. Decent games. Bonuses could be better and RTP seems low. Website was fine to navigate but could definitely use some updating

Sun Palace casino has a great theme, look and feel. There are tons of tournaments to take part in, although it is costly to add on to most of them. The player is spoilt for choice when it comes to the number of games available to play. Just be warned, deposit bonus winnings are capped. Also worth mentioning are the sheer number of free bonuses available! Awesome.

Was ok better games on the other sites and I don't think I will deposit on this casino as it's not good for bonus spins please look at the other casinos to see Wat I mean