When you have a world leading provider of online betting games like Real Time Gaming, you would assume that the casino that hosts them would be of just as high a caliber. Sadly this is not the case with The Virtual Casino, as they are owned by the notorious Virtual Casino Group who are legislated under the jurisdiction of Costa Rica.
For starters the customer support is often rude, unfriendly and inhospitable. They formed the first link in the chain of problems that players experience with this casino. Pay-outs are extremely slow and can be delayed by months even. Don’t be surprise if you don’t get paid out at all. If you’re one of the unlucky ones to be selected for a 90 day "security check", your every transaction, wager and website surfing conduct will be held under scrutiny all in the attempts of delaying payment to you.
Having confusing and often contradicting terms and conditions which relate to the bonus amounts usually results in players lose all their winnings. And it’s not because they spend it all but because the casino goes and cancels them. Any and all rule violations are punished with this severity so that even depositing money with The Virtual Casino is a real bet on its own.
If you do have your winnings confiscated and good luck in finding the mediator to assist you since that information is not readily available on the website.
They have a few forms of communication which can be slow and painful to get quick responses as they like to give players the run-around which takes literally months to resolve issues. Make sure you read the terms and conditions carefully if you’re still willing to risk playing on this site. Email and telephone the two main sources but US, UK and Canadian residents may call in toll-free. A24/7 live chat service can be found on their website too.
All forms of electronic communication are secured with SSL encryption to ensure that the data goes only to the correct sources and that it is not intercepted by those who wish to relieve you of your funds. That is why The Virtual Casino has partnered up with respectable currency transfer providers like MasterCard, Neteller, Visa, MypaylinQ, Skrill to handle your deposits or you could always use a bank wire transfer. Withdrawals are far more limited to only Bank Wire Transfer, Cheque and Neteller.
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